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Gamification in the Contact Centre

The future of the workforce Vs AI

Artificial intelligence (AI), offers several benefits to business leaders, including giving them access to a 24/7 resource which never tires, rarely makes mistakes, and doesn’t

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Web Scraping

In today’s digital age, relevant and insightful data has become invaluable. By extracting data from online sources, including online retailers, social media, and forums, web

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Joe and Michelle

New Board Appointments

DDC Outsourcing Solutions (DDC OS) are pleased to announce the appointment of two new directors to our board. Michelle Davies, who has been with the

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National Apprenticeship Week

As it’s National Apprenticeship Week, DDC Outsourcing Solutions (DDC OS) are taking time to reflect and celebrate how Apprenticeships and training initiatives impact our business…

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DDC MLS Humanitarian Fund

DDC MLS continue to give back, we hear from their Operations Delivery Manager, Dženana Šećkanović who was one of the founders of the DDC MLS

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5 STAR CUSTOMER SERVICES

Gone are the day`s where bad customer service was only noticeable when we were directly involved. In the internet age, sites such as Trip Advisor

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COMPLAINTS BRIEF

In light of the recent news, that Ofgem has ordered 11 suppliers to improve their handling of complaints, we take a look at our approach

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DDC IN THE PHILIPPINES

Recently our Solutions Director, John Callachan, visited our offices in the Philippines with our client, GB Energy Supply. John a regular visitor to the area

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DDC IN THE PHILIPPINES

Since 1989 we have worked in the Philippines and our involvement there only continues to grow, with 10 facilities and over 3500 staff. The Philippines

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COLOUR DASH!

Each year DDC Outsourcing Solutions selects a charity to which it will dedicate a variety of events and time to, raising as much money as

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THE HERO OF JANUARY

This month there has been a tie for the hero of January with two sets of people being nominated. Our first hero is Rachel Sear

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THE HERO OF DECEMBER

Shaun Rickards is our hero of December, having been nominated by our Infrastructure Manager, Matt Berry. Our Operation Director, Simon Keeler, and our Operations Manager,

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THE HERO OF OCTOBER

Shaun Davenport is our hero of October, having been nominated by our Head of Human Resources, Marie Sandler. Shaun has been nominated following his huge

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