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Telecoms

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Your Industry

Creating lasting connections

The communications industry moves fast. Your business needs to be just as agile as the sector it operates in, adapting to new trends and communication styles as they emerge. Maintaining a streamlined approach to innovation while delivering a consistent level of customer experience is no easy feat.

As a global BPO company, DDC OS is equipped to offer end-to-end support for telecommunications companies in the midst of rapid growth. We work with brands to unlock new levels of customer satisfaction and retention, giving you the tools, you need to excel in a changing marketplace.

Telecoms

Supported by business process outsourcing

As a highly adaptable provider of outsourcing solutions, DDC is perfectly positioned to address the needs of evolving telecom brands. Our services cover everything from back-office management to customer service support. Working with your brand, our experienced teams create tailor-made strategies for success relevant to your industry, audience, and brand.

Across the telecoms sector, we have helped businesses to:

Our solutions

Our key offerings

The Right Choice

Why DDC OS are the partner for you

Our experienced telecoms outsourcing professionals understand what it takes to delight your customers and provide operational efficiencies. When you work with DDC, you get more than just amazing service, you get a partner invested in your success.

Why DDC OS are the partner for you
DDC-Our-heritage

DDC OS Create

Lasting
connections

Our teams are global, remote, and office-based, and more importantly, they are an extension of your brand. Your customers should receive an exceptional service that drives brand loyalty, and our brand adoption approach ensures it.

Choose Ease

One outsourcer. Many solutions.

Streamline and simplify your business by working with an outsourcing partner that can support both front and back-office services—creating a holistic view of processes, increasing value, and benefitting from efficiencies otherwise unrealised.

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Customers First

Committed to excellence.

We put our customers first every step of the way. That means ensuring you get a service you can trust from a connected team of dedicated professionals. We’ll always be on hand to answer your questions and help you take the next step with your brand.

Success stories

Case studies

Elevation – Energy

People and tech combine to deliver impressive performance gains across digital channels.

Elevation – Retail

Accelerating growth and delivering improved CX and operating efficiency across international markets

Elevation – Energy

Transformed quality framework and approach accelerates for our industry leading Energy client.

PR Software – Multilingual Database Management

Multilingual database management for a PR software and service provider

Telecoms – Broadband (& Multi-Utility) Provider

Successfully providing customer support for a broadband provider

Multi-service Utility Provider

Providing solutions for a fast growing utilities provider

Utilities – Industry Operations

Business Support solutions for a carbon-neutral energy supplier

Health- Pregnancy & Parenthood Support

Highly accurate data in a fast turnaround

FMCG – Global Digital Content Creator

Customer Service and Digital Content Creation

Contact

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