Your Industry

Creating lasting connections

The communications industry moves fast. Your business needs to be just as agile as the sector it operates in, adapting to new trends and communication styles as they emerge. Maintaining a streamlined approach to innovation while delivering a consistent level of customer experience is no easy feat.

As a global BPO company, DDC OS is equipped to offer end-to-end support for telecommunications companies in the midst of rapid growth. We work with brands to unlock new levels of customer satisfaction and retention, giving you the tools, you need to excel in a changing marketplace.


Supported by business process outsourcing

As a highly adaptable provider of outsourcing solutions, DDC is perfectly positioned to address the needs of evolving telecom brands. Our services cover everything from back-office management to customer service support. Working with your brand, our experienced teams create tailor-made strategies for success relevant to your industry, audience, and brand.

Across the telecoms sector, we have helped businesses to:

Our Approach

What we can do for you?


Business Support

Business Process Outsourcing (BPO) is all about bringing together the power of technology and people to handle a range of processes.


Customer Support

Outsourced customer support comes in many forms but has the same end goal: delivering meaningful customer interactions.


Data & Technology

We support identifying, implementing, and developing solutions specific to your brand, guiding you every step of the way.

The Right Choice

Why DDC OS are the partner for you

Our experienced telecoms outsourcing professionals understand what it takes to delight your customers and provide operational efficiencies. When you work with DDC, you get more than just amazing service, you get a partner invested in your success.

Why DDC OS are the partner for you

DDC OS Create


Our teams are global, remote, and office-based, and more importantly, they are an extension of your brand. Your customers should receive an exceptional service that drives brand loyalty, and our brand adoption approach ensures it.

Choose Ease

One outsourcer. Many solutions.

Streamline and simplify your business by working with an outsourcing partner that can support both front and back-office services—creating a holistic view of processes, increasing value, and benefitting from efficiencies otherwise unrealised.


Customers First

Committed to excellence.

We put our customers first every step of the way. That means ensuring you get a service you can trust from a connected team of dedicated professionals. We’ll always be on hand to answer your questions and help you take the next step with your brand.

Success stories

Case studies

Distribution – Parcel Locker Service Provider

Customer Support solution for a fast-growing parcel locker service provider.

Market Research – Information & Consultancy Group

Data capture for a world-leading information and consultancy group

Utilities – Energy Sector

Customer Support solution for an energy provider

Finance – Financial Services

Data capture for a financial service provider

Public Relations – PR & Media

Multilingual research and customer support for a PR and media software company

Retail – Headwear/Apparel

Multilingual customer lifecycle solutions for a global headwear and apparel manufacturer

Retail – Online Optician

Multilingual customer service solutions for Europe’s leading omnichannel optician.

Utilities – Localised Energy Supplier

Customer Support solutions for a localised energy supplier

Utilities – Water Supplier

Providing payment processing & digital mailroom support for a large water supplier


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