DDC OUTSOURCING SOLUTIONS
DDC Outsourcing Solutions (DDC OS), part of The DDC Group, is a highly experienced provider of business processing and customer experience services.
Our transformational solutions continue to be delivered across the globe, from the UK to Bosnia, the Philippines and beyond. Our global, multilingual, highly skilled workforce is our greatest asset.
With over 30 years of experience, we approach each opportunity without preconceived views; we translate each set of requirements into solutions, that deliver tangible and measurable benefits and create an environment in which digital transformation can be cultivated.
Our key to success is building a strategic partnership with our clients, utilising a balanced blend of people, technology and location to offer outsourced business solutions that are flexible, agile and innovative.
So, what are you waiting for? Get in touch.
"Our initial objective was to try and flatten out the peaks and the troughs, and we have seen a massive improvement in that."
"The DDC team have not only influenced our end consumers, but also our whole customer service team."
"They were completely flexible to the constant changes we needed to make as a business. "
"The dedicated team at DDC OS ensures that our briefs are fully understood before they are implemented. This allows quick turnaround time of new campaigns."
"I have assessed everyone in the UK and Manila in their compliance ability and I am pleased that Team Manila has done an amazing job. Your attention to detail is second to none."
"DDC OS not only delivered the required results but also overperformed against targets thus allowing us to increase the number of seats and in turn, increase our sales. "
"DDC OS offered an experienced team and well-managed processes, which helped us put together a support plan in a very short space of time."
"Good communication between our team, the client and our flexible, bespoke approach were key factors in maintaining the success of this relationship."
"Working with DDC OS has allowed us to control our costs while ensuring we can appropriately recognise our supporter’s contributions in a timely manner."
"Years of experience and expertise in date capture enabled DDC OS to handle the challenges in an efficient and effective manner. "
"By taking care of this aspect of the charity’s work, it means they can concentrate their efforts on fundraising and delivery of their support programmes."
"Using the reports that RiskView provided, the call centre was very quickly able to determine and categorise data according to the prioritised reports from RiskView."
"I am delighted with the swift and cost-effective service offered by DDC OS. I would highly recommend DDC OS as a digital document management partner. "
"DDC OS was helpful from the start, guiding us quickly and efficiently through the outsourcing process and providing a service that was accurate and met the deadline. "
"The London Borough of Lewisham was delighted with the project which was completed on schedule and within budget. "
"We have received numerous compliments from staff that have worked with DDC OS, we are looking forward to working with them moving forward."
"We now have the confidence that our outsourcing partner is flexible to our evolving requirements"
"We have developed a strong working relationship with DDC OS."
"Our business relies on the swift processing of high volume, cheque payments from customers into our bank account with appropriate control and visibility of all transactions. "
"The same DDC personnel are consistently involved in every aspect of the relationship, which is very important to us and was a factor in choosing DDC as our preferred supplier for our inbound documents. "