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Exceptional global talent to power your business. Our carefully considered locations provide you with access to the perfect balance of skillset, language, coverage and cost.
Our multiple locations here are managed and operated by a team of multilingual, highly skilled professionals. More than 2,000 team members make up our nearshore locations, delivering both complex BPO solutions and exceptional customer support to businesses worldwide.
Our dedicated trainers work with our multilingual workforce, that is over 70% degree educated to ensure they embrace our client’s brands and tone of voice, to become a true extension of their team. As is our dedication to a partnership approach.
Our continued investment in the communities we operate in, our giveback initiatives and our fantastic range of benefits make us an employer of choice in the area.
Bosnia & Herzegovina can be reached via many of the UK’s large airports, often with a short stopover in Munich or Vienna. London Luton, however, provides a direct flight option. Direct flights take around 2 hours and 30 minutes, with a time difference of +1 GMT.
Here at DDC OS, we’re constantly looking for ways to evolve the services and options we can provide. In 2022, we doubled down on our investment in the Balkan region, opening a new base in Belgrade, Serbia.
With over 50 dedicated team members already offering outsourcing solutions to international clients, our Serbian site represents a great option for our clients to grow and support ambitious growth targets.
Belgrade, Serbia can be reached direct from many UK airports in just over three hours. The time difference is +1 GMT, ensuring a close working alignment with the UK.
For our clients in search of offshore outsourcing solutions, we have sites located throughout the Philippines.
The Philippines have been at the heart of our business for over 30 years. It is where The DDC Group began, and it continues to flourish as a critical part of our business. Our long-standing relationship and investment with the communities in the Philippines is a source of great pride, and our team loves representing DDC.
The Philippines has proven itself as a first-class location for business process outsourcing. The people of the Philippines are renowned for outstanding English communication skills and for delivering a range of BPO and customer care solutions Our 5,000-strong community receives extensive training to ensure our clients can access the right people with the right skill sets.
Our onshore head office is based in Worksop, Nottinghamshire, supported by fully equipped, managed offices in Corby and city centre options in Birmingham.
At DDC OS, our UK locations are customer hubs where clients can connect with their own UK account management experts. No matter where your outsourcing project may be based, you will always receive UK-based account management and support.
Moreover, our onshore DDC team offers end-to-end customer experience solutions and business support. Whilst our workforce may now be predominantly remote, our offices are a base for our teams to get together for upskilling and team building. However, we have substantial capacity for office-based UK teams.
DDC Outsourcing Solutions Limited – Ltd No. 2151319