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Wednesday January 6 2021

DDC MLS continue to give back, we hear from their Operations Delivery Manager, Dženana Šećkanović who was one of the founders of the DDC MLS Humanitarian fund.

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Tuesday December 22 2020

In recent years, the business world has undergone countless transformations. The advent of modern technology has changed many mainstream companies’ processes. Here at DDC Outsourcing Solutions (DDC OS), we are continuously looking to support our clients through innovation.

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Wednesday November 18 2020

Sleigh bells may not be ringing just yet, but as a business leader, you should be looking ahead to the holiday season. Before you know it, the most magical time of year will be upon us. So, have you made sure that your company is prepared for this period?

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Monday October 5 2020

Customer services matter. 96% of consumers say that this is an important factor when choosing whether to be loyal to a brand, according to a survey from Microsoft. Ensuring that you offer your customer base what they expect is a must. However, that doesn’t necessarily mean you need a customer services team. Believe it or […]

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Thursday October 1 2020

2020 has been a difficult year. The COVID-19 global health crisis has created rippling shocks which will continue to be felt the world over, for some time to come. People are grappling with fear, uncertainty, and constant change There is a strong business case for diversity and inclusion, but at a time when businesses are having […]

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Monday August 10 2020

Here at DDC OS, we have recently refreshed our company values. For nearly 20 years we have been operating with the same values, and many of them still remain as integral elements of our approach, however, as the world and our business has evolved, it was time to review them. So, why does the company […]

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Tuesday August 4 2020

In October 2018, we launched our Leadership & Development Programme. The extract below is from a blog piece that our HR Director, Marie Sandler, wrote at the time: If you Google “leadership training” you will find endless search results for high flying groups claiming that they will take you or your management team to new […]

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Wednesday July 22 2020

Moneyball gave us one of the most popular business/sports theories we have seen in recent times, not to mention a fantastic movie. To steal a line from the film, “you’re not even looking at the problem.” It is something that many a customer has disgruntledly muttered down the phone. In some cases, they aren’t wrong. Customer […]

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Monday June 29 2020

Many have faced the same question, should we place our customer services inhouse, or outsource? Weighing up the pro’s and con’s, looking at the current set up and taking advice from experts, but what is the right decision? As an outsourcer of excellent customer services, we might be forgiven for being slightly biased here, but none the less, here is our take, starting […]

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Monday June 22 2020

The DDC MLS Humanitarian Fund was founded in 2016 by the MLS team, with a goal of supporting the local community in Sarajevo. Starting out as a one-time fundraising activity to support a co-worker, whose mother had survived a stroke and was recovering in hospital; this good will was soon extended when the team found […]

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Wednesday June 17 2020

In today’s globalised market, communicating only in one language can immediately limit your customer base. Here we share with you what we think are the 5 most important reasons for having multilingual customer service. Communicating Effectively A key aspect of great customer service is the ability to communicate effectively with your customer. Without the ability […]

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Tuesday June 2 2020

Here at DDC OS, we love to reward our team and their achievements through our DDC Heroes scheme. All of our winners enjoy great prizes, and we love to share their stories with you all. Today we share our 2020 Heroes so far… In January it was a real team effort from one of our […]

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Friday May 22 2020

More than half of employees state that they have suffered from ‘common’ mental health problems, and in the UK someone is made ill by stress at work every two minutes. Finding ways to prevent such occurrences, and to improve mental health is a key topic for employers and their HR teams. Not only does protecting […]

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Friday May 1 2020

In the past two decades, online commerce has grown significantly, creating a truly global market. A company offering products or services in a global marketplace, needs to offer the customer services to match, and of course, this means communication in a multitude of languages. There is a wide range of tools available that can help […]

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Thursday April 9 2020

After a bad experience with a well-known retailer – Niall Rogers, Customer Experience Manager here at DDC OS, couldn’t let it go. He was left frustrated at his ability to do nothing about the woeful service he had. He chased the complaints team to receive bland, non-committal responses. This led to a conversation with colleagues […]

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Tuesday March 31 2020

A staggering 90% of consumers expect companies to have an online portal for customer service. Are you prepared to support that 90%? For many companies, the investment needed to launch their own app is just too large for them to take this important step in their multi channel digital communication strategy; But in a recent study […]

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Thursday March 19 2020

At a time of uncertainty, the world needs its Superheroes more than ever. While many isolate and enjoy Marvel’s latest movie on Netflix for escapism, what we really need are real-life heroes. Thankfully, here at DDC OS, we are fortunate to have a new hero each and every month. However, this month is different, being […]

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Tuesday March 3 2020

Tell us more about the award and what it was for? HRO Today is a Global HR membership channel and community; they unite HR, L&D, and Talent Acquisition practitioners, discuss best practice, share skills, and knowledge. There are monthly publications, webinars, and seminars. The association is split into geographic regions and I am actively involved […]

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Tuesday February 25 2020

To celebrate The DDC Group’s 30th anniversary, employees are being encouraged to support a range of giveback initiatives, equating to 30 days.  Auction Supported by New Era Caps Each year our retail customer service team receive a range of products, including clothing and accessories to help provide a better and more knowledgeable experience for the […]

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Thursday February 20 2020

One of the main barriers we hear to outsourcing is one of brand protection, and as the person in our business that heads up marketing, it`s one I can certainly relate to. You’ve invested your heart and soul into growing your business; your team, your reputation and your culture is one you are proud of. […]

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Thursday February 20 2020

On a recent visit to our Bosnian head office in Sarajevo, Nielsen Brandbank (NBB) were left delighted at what they saw. As a long-standing client, this was an opportunity for Mike Nickituk, Global Managing Director, to witness first-hand the work our team have been delivering successfully for many years. During the visit, Jelena, one of […]

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Friday February 14 2020

With 37 million meters still to be installed the ambitious 2020 deadline has, as expected, been extended. However, the new 2024 deadline still poses a substantial logistical headache for suppliers. It still requires the number of installations per month to more than double that of the current rate.   Here at DDC OS, we are at the forefront of the energy market, and […]

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Thursday February 13 2020

As the curtain closed on 2019, our amazing team in Bosnia took the time to rightfully celebrate and look back on another successful year. A New Year’s Eve party took place, with around 400 members of the team from Sarajevo and Banja Luka in attendance. The dinner party involved prize games, with the winners heading […]

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Wednesday February 5 2020

As we have all seen in recent weeks, billing issues can be a very costly problem for energy firms. It is a complex industry, and there is no hiding from it, regulations that pose a challenge to even the most forward-thinking, agile firms. Processes and data flows to make the best project managers and data […]

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Wednesday January 29 2020

From late January until March 2020, we’ll be supporting the Disability Confident campaign. This is a time when many employers are planning for the new financial year and looking to recruit new talent. We want to use this opportunity to spread the word about Disability Confident to other businesses and share our experiences of how […]

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Wednesday January 22 2020

With a leap year here, it’s time for something special! It comes in lots of different shapes and sizes, some of us may be looking to be more organised, rely less on email or take on that unwanted project. Whatever you are hoping to achieve this year, hopefully, you are asking who can support you? […]

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Tuesday January 14 2020

Each year the team at DDC OS UK raise money for a local charity, and in 2019 supported the Bassetlaw Hospice. Through a range of fundraising activities from fancy dress to cake sales and goody bag sales, the team raised £2,000! Not to mention another hugely successful food bank collection! Moving into the new year, […]

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Friday December 20 2019

Thank you, thank you, thank you! At this time of year, like many organisations, we take stock of the year and give thanks to all those involved. It’s been another year of growth and change for us here at DDC OS, a testament to our team working hard all over Europe, so firstly, thank you […]

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Tuesday September 24 2019

Technology has catapulted the concept of “Start-Ups” into mainstream business talk. Who will be the next big thing? How are they going to disrupt their industry? From Monzo in banking to Padoq in the social sphere, it’s hard to keep up! Even well-established sectors aren’t immune, look at Gillette the self-proclaimed (rightly so) – “best […]

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Monday August 26 2019

The DDC Group Launches 12-Month, Global Corporate Social Responsibility Program Entitled “DDC 30 Days of Good” To Commemorate 30 Years of Business Celebrating their 30th anniversary in operation, The DDC Group invites every team member, across all locations, to perform local acts of service that accumulate to 30 days over a 12-month period. August 27, […]

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Wednesday August 14 2019

We are delighted to have been shortlisted at the upcoming European Contact Centre & Customer Service Awards. We are finalists in the Best Multilingual Contact Centre category and look forward to the evening where we are up against some fine competition. Our customer service team based in Bosnia have been delivering exceptional quality for several […]

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Monday August 12 2019

Here at DDC OS, we are always looking at ways to reward our team for their hard work and dedication. As many of you hopefully know we have been running the DDC Heroes scheme for several years, but we are always looking at ways to improve the scheme. Early this year we once again improved […]

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Thursday July 25 2019

More than half of employees state that they have suffered from ‘common’ mental health problems, and in the UK someone is made ill by stress at work every two minutes. Finding ways to prevent such occurrences, and to improve mental health is a key topic for employers and their HR teams. Not only does protecting […]

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Monday July 22 2019

Gone are the day`s where bad customer service was only noticeable when we were directly involved. In the internet age, sites such as Trip Advisor and Trustpilot have completely transformed the way we purchase products and services. Few of us now make a purchase off the cuff without checking over the reviews. Amazon, for instance, […]

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Thursday June 27 2019

Written by, Niall Rogers, Business Development Manager at DDC OS.  Operating in what I refer to as a hybrid role, in one moment I can be looking at our marketing strategy, in the next, presenting a proposal for customer services to a prospective client. Whilst I always suspected there would be synergy in the two […]

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Monday June 24 2019

When Then DDC Group started out 30 years ago, outsourcing was predominantly an exercise for cost reduction; ‘Labour arbitrage’ as it was called back then. Phrases such as ‘meeting staffing needs’ were used in marketing and the overwhelming message was that if you moved some of your business processes to a third party (usually offshore) […]

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Tuesday June 4 2019

What should happen before the meter is installed? Your customer should fully understand the installation process and be made aware of your installation code of practice. This might be the Smart Metering Installation Code of Practice (SMICoP) or your own internal code of practice. You should advise the customer of what data is collected from […]

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Wednesday May 15 2019

The Future of Customer Service Expectations The world is an ever-evolving place, as is the customer service environment. Consumer behaviour is different and in turn, so are customer service expectations. So, for the customer service providers out there, what next? “The trend toward using more channels and fewer traditional methods to contact customer service is […]

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Wednesday April 24 2019

Utilities: What’s trending… As we march through 2019, we take a look at some of the latest trends in the utilities market. As the market diversifies, decentralises and digitises the challenges become more and more apparent… Top Trend 1 AI investments from Energy & Utility retailers will double in 2019. As we have discussed in […]

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Friday April 12 2019

Moving from Legacy to Smart Meters: A DDC OS Perspective What are Smart Meters? Smart meters measure a customer’s exact gas and electricity use and then send all the information back to the energy supplier, without the need for someone to come and take meter readings. The In-Home Display (IHD) tells the customer how much […]

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Monday March 25 2019

The struggles of the retail industry are apparent to even the untrained eye. Empty high street buildings have become the norm, and with growth of super-brands like Amazon, it’s clear to see that online shopping is reigning supreme. At a time when the customer is spoiled for choice, a superior customer service experience has become […]

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Monday February 18 2019

Here at DDC Outsourcing Solutions UK, we like to stay ahead of the curve to ensure that we can offer our clients services that not only support them now but through any upcoming changes and challenges. The following trends were identified in a recent article by Charity Digital News, accessible here. Mobile Giving Statistics suggest […]

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Thursday February 14 2019

Throughout 2018, DDC Outsourcing Solutions UK (DDC OS) supported local charity Muddy Fork. The charity was set up to provide Wellbeing and Mental Health support through conservation and wildlife gardening in Nottinghamshire. The team at DDC OS came together for a variety of fundraising activities, from Easter Extravaganzas to Christmas Festivities there was fun to […]

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Tuesday February 12 2019

On 27th September 2018, DDC MLS took part in Audi Business to Business (B2B) Run in Sarajevo for the second year running. This 5km run for businesses is organised in many European cities and promotes health, activity and teamwork. Together with over 1200 people from more than a hundred companies based in Bosnia and other guest […]

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Thursday February 7 2019

Outsourcing’s reputation certainly took a hit last year, even the biggest in the industry it seemed could be found in troubled waters. So, throw in the digital age and its relentless ability to make once tiresome manual tasks simple, will Outsourcing survive? Dr Utz in his recent article with the same name, posed the question – ‘Is […]

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Thursday January 24 2019

Hopefully, by now, you have had the opportunity to enjoy some of our utility briefings. We are delighted to share our latest instalment, looking at the Switching Programme. View the paper here.  We hope you find the content useful, and if you would like to learn more please feel free to get in touch.

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Monday December 3 2018

Our specialist utilities team here at DDC OS have been vital in delivering great results for our clients, and a key element of that is Client Relationship Manager, Jade Gash. We recently took the time to sit with Jade and learn more about her work and experience in the energy sector… Thanks for taking the […]

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Tuesday November 27 2018

The Costs It’s an expensive time for energy suppliers. Fuel costs aside, a highly competitive marketplace has forced companies to focus on other ways of differentiating themselves, requiring investment in other areas of the business. The customer experience is high on the agenda, leading to higher training costs, more technology and more systems. Behind that, […]

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Tuesday November 20 2018

As 2018 winds down and we set our sights on 2019, it’s time to announce the final DDC Heroes of the year. As always it has been a pleasure to reward all of your hard work and we can’t wait to share some new employee enrichment schemes set to follow in 2019. So, our winners… […]

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Thursday November 15 2018

Hopefully, by now, you have had the opportunity to enjoy some of our utilities briefings. We are delighted to share our latest instalment, looking at the Supplier of Resort process. We hope you find the content useful, and if you would like to learn more please feel free to get in touch.  View the paper here.

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Monday November 5 2018

What is Ofgem`s Communications Review?  All businesses have an obligation to provide their customers with the right information at the right time and in the right format to enable them to make informed choices. In energy, this enables customers to manage their consumption and costs and as technologies and digital services advance. Ofgem has recognised […]

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Monday October 29 2018

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Thursday October 25 2018

By now you will have read at least one article on ‘Disruption’, if you haven’t, take a look at ours. The article references a number of changes we have implemented to drive us forwards, Michelle Davies, our Programme Director has been pivotal in any transformation. Recently, we took the time to sit with Michelle and […]

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Monday October 22 2018

In light of the recent news, that Ofgem has ordered 11 suppliers to improve their handling of complaints, we take a look at our approach to complaints. The Ofgem Complaint Survey  Every 2 years Ofgem organises a survey to test customer satisfaction with how suppliers have handled their complaints. Traditionally the survey has been solely […]

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Monday October 15 2018

Check out this Digital Mailroom infographic. If you want to know more take a look here.

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Tuesday October 9 2018

Here at DDC Outsourcing Solutions UK (DDC OS), we are always looking at ways to improve our internal processes, and like many companies ahead of the introduction of the GDPR, we implemented a number of transformational changes. The new regulation of course, not only applies to digital data but also physical data. As a company […]

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Wednesday October 3 2018

Sarah Godfrey, Business Development Manager, shares some insight from her recent trip to Sarajevo, Bosnia. This week I had the pleasure of accompanying some prospective clients on a site visit to our Sarajevo offices, as part of their selection process. They were keen to understand more about our site and our teams, and also about […]

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Thursday September 27 2018

This week, we are excited to launch our internal Leadership Development Programme here at DDC OS UK. The course is 9 bespoke modules which will focus on our unique needs; It includes analysing the existing organisational leadership and culture and discovery of the ‘cause and effect’ processes that are currently in place to help shed […]

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Friday September 14 2018

Check out our latest infographic – we take a look at our Multimedia Response Handling solution.

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Monday September 10 2018

Here is the final instalment of Outsourcing A-Z, across a number of blog posts we have shown how The DDC Group covers a variety of outsourcing tasks. We admit that this final instalment has been challenging, but we have done it! Outsourcing A to Z… V for Volumes A key driver behind our customer’s decision […]

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Tuesday August 28 2018

The charity industry has changed. The fundraising preference service, coupled with the GDPR, has forced charities to change their culture. Gone are the days of hitting data hard, driving up the number of donors through cold calling. Likewise, the responses to the campaign teams in the high streets have dropped significantly. So how do charities […]

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Wednesday August 22 2018

We are closing in on the final round of our Outsourcing A-Z series, this week we pick up with R to U. As always to discuss any of the topics we cover please get in touch… R is for RiskView You may have noticed RiskView appear in a lot of our communications in the build-up […]

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Friday August 17 2018

Recently, we have been approached by lots of publications to be part of their latest articles on the new hot topic – disruption. “Can disruption help to reinvent the reputation of outsourcing services?” “Chrissie, tell us how DDC OS UK is helping to disrupt the outsourcing industry!” To be honest, I wasn’t really sure what […]

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Wednesday August 15 2018

With various challenges faced in Q2, it was great seeing the hard work and dedication from all of our nominees. After careful consideration our Employee Forum has spoken; In 1st Place Chloe Rhodes & Jordan Humphries Chloe and Jordan stepped up to help the training team at a time support was urgent. Both embraced their first […]

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Tuesday July 31 2018

Our latest infographic is here! We present our 5 top tips when choosing an outsourcing partner. To discuss any of your outsourcing needs please feel free to get in touch.

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Thursday July 26 2018

At the Independent Suppliers Forum in October 2017, Ofgem drew attention to the high rates of Erroneous Transfers (ETs) in today’s retail market. An ET occurs when a customer is switched without their consent, this could be due to selecting the incorrect supply on registration, some confusion over the metering set up at a property […]

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Thursday July 19 2018

Here’s the latest edition of the outsourcing A-Z series, we pick up with M to Q. M is for Multilingual Solutions DDC Multilingual Solutions are our experts in multi-language business process outsourcing. With the ability to operate in over 30 languages the MLS team based in Bosnia have been building a lasting impression across the […]

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Thursday July 5 2018

Check out our latest infographic, we take a look at the top reasons to outsource your business processes. To learn more please contact us.

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Thursday June 28 2018

In our latest utilities briefing, we take a look at the price cap… WHAT IS THE PRICE CAP?  Around 12 million households are currently on poor value default deals, paying as much as £300 more than those on the cheapest tariffs. Many of these households have never switched or have not done so for many […]

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Thursday June 14 2018

Check out our latest Digitisation infographic, and if you`d like to learn more take a look here.

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Friday June 8 2018

As we work our way through our outsourcing A-Z series, this week we pick up with H to L…  H is for a Hybrid Solution The DDC Group has access to 12 locations around the world, this enables us to offer our clients onshore, nearshore and offshore services. Our experience has often shown us that […]

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Tuesday June 5 2018

DDC Charity Solutions work daily with a range of charities representing various worthy causes, but all share common struggles and challenges, two significant challenges are engaging younger supporters and increasing income streams. Lloyds Bank UK Business Digital Index found that, in 2016, 58% of charities did not have basic digital skills. Many charities are now […]

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Friday May 25 2018

On the evening of May 24th at The Hilton, Manchester Deansgate The GSA UK held their annual Top Performers and Professional Awards Dinner. Here at DDC OS we are delighted to announce that we have been chosen as a Top Performer, Kerry Hallard, CEO of GSA UK discusses our inclusion; “DDC Outsourcing Solutions UK were […]

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Sunday May 20 2018

Co-op Energy stepped in as the supplier of last resort for customers of GB Energy Supply (GBES) when it failed towards the end of 2016. This was a high-risk project for the company and the win at the Utility Week Awards 2017 for Customer Care is a just reward for the hard work and dedication […]

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Thursday May 3 2018

As we work our way through our outsourcing A-Z series, this week we pick up with D to G D for DDC Digital Solutions. Choosing what to discuss for the letter D in a company previously known as Direct Data Capture (DDC), is a challenge! Whilst Data Capture is still core to our business and […]

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Thursday April 26 2018

We are delighted to announce our first DDC Heroes for 2018! 1st Place –  Josh Tait  Josh has been supporting training for a key client, showing real dedication to the cause. So much so that he gave up his vacation to support the client’s needs. Despite having events booked Josh didn’t hesitate in giving up his time. […]

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Tuesday April 17 2018

IS YOUR SUPPLY BUSINESS READY FOR THE OFGEM BACK BILLING OBLIGATION? Any suppliers giving their regulations a bit of ‘TLC’ will know by now that Ofgem has this week decided to modify the standard conditions of the electricity and gas supply licences by inserting new condition 21BA to protect consumers from lengthy back-bills. The changes […]

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Thursday April 12 2018

The GDPR is almost upon us and many people have had their say on how it will affect the outsourcing industry. To put to bed some of the concerns and myths around this, we have put together a Whitepaper with the help of GDPR experts. Download the paper below, and if you have any questions […]

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Wednesday April 11 2018

Giving back to our communities, both local and the wider global community, is core to our values; from supporting the victims of Typhoon Haiyan to fundraising for local charities, we are eager to help. Here at The DDC Group, we have always said our people are at the heart of what we do, and Lesley […]

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Friday April 6 2018

We cover outsourcing from A-Z! This week we discuss A-C…   A for Analytics DDC Analytic Solutions is the newest member of The DDC Group after previously working in partnership with the group for a number of years. Their discovery suite offers a range of analytic tools that have been providing business critical intelligence for […]

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Tuesday March 20 2018

After looking at the impact the GDPR would have on our daily productivity, in part two, we turn our attention to how it might help encourage a culture shift in companies handling data. The GDPR will affect employees at the majority of levels within an organisation handling personal identifiable data (PID), educating people in the […]

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Monday March 12 2018

Andy Springall is the Operations Director at Robin Hood Energy (RHE), and has been working in the utilities business for some time partnering with a number of outsourcing suppliers. We recently took the time to sit with Andy and discuss his experiences of business process outsourcing… Tell us a little about RHE and the current […]

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Tuesday March 6 2018

As it’s National Apprenticeship Week, Marie Sandler, HR Director here at DDC Outsourcing Solutions UK (DDC OS) has taken some time to reflect on how the initiative impacts our business…   In the lead up to National Apprenticeship Week, I have attended a number of events related to apprentices and this compelled me to reflect […]

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Monday March 5 2018

The countdown to GDPR continues to tick away while companies either scramble towards compliance or drift aimlessly and carefree into non-compliance. With each passing day comes another whitepaper, another blog or expert opinion. So, here’s one more to add to the count… Here at The DDC Group we are focused and well on our way to a […]

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Wednesday February 28 2018

In what has been an extremely cold week in Sarajevo – spirits have been warmed with a successful and exciting visit from Toto Energy. Our team at DDC MLS, based in Sarajevo have been supporting our ongoing work with this utility client for some time, and the team from Toto were keen to visit and […]

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Monday February 19 2018

As DDC MLS continues to evolve and grow with a wide range of projects, we were delighted to reward our top performers for 2017. We are eternally grateful for the hard work and effort displayed by the whole team each day. Here at DDC MLS we will always value our people, and the part they play in […]

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Wednesday February 14 2018

As part of DDC Outsourcing Solutions UK`s (DDC OS UK) drive to constantly improve our standing as a knowledge expert in the utilities sector, we welcomed John Brignell to the team in June last year. John has a wealth of knowledge and experience that he is putting to great use with our clients as Programme […]

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Wednesday February 7 2018

Marie Sandler, HR Director here at DDC OS UK, talks us through the great news that she has been awarded the disability confident leader award…   I recently attended a roundtable event run by the Disability Inclusion Team in partnership with ENEI (Employers Network for Equality and Inclusion) discussing line manager disability confidence. I was […]

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Tuesday January 30 2018

As is now commonplace here at DDC OS UK, we have chosen a local charity to support for the following year. Over the past two years, we have raised over £5500 to support the likes of Bluebell Wood Children’s Hospice and The Sheffield Children’s Hospital Charity. We all love the opportunity to get involved in […]

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Tuesday January 23 2018

One year in, it was great to see John Callachan, Managing Director of DDC OS UK discuss his experiences…    So, I have made it through my first year as Managing Director of DDC Outsourcing Solutions. It has been an amazing learning experience and I am thankful to my fantastic team, and our clients and partners that […]

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Friday January 19 2018

DDC Heroes – Q4 2017 We are excited to see what fantastic work is rewarded throughout 2018 through the DDC Heroes scheme. However, it’s not too late to reward those who shone in the final quarter of 2017. 1st Place – Chloe Hale Based in the Charities department, during a time of change Chloe has […]

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Saturday January 13 2018

DDC OS UK was established in 1989, and are market leaders in onshore, offshore and nearshore business processing solutions. The company has grown and now services a wide range of customers in various sectors such as finance, charities, utilities, consumer and public sector. John Callachan, Managing Director, explains how a hybrid approach can benefit business. […]

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Friday January 12 2018

During 2017, here at DDC Outsourcing Solutions, we were delighted to support the Sheffield Children’s Hospital Charity. Throughout the year, we ran a number of fundraising activities which led to us raising a total of £2500. We would like to thank the charity for their support during the year, and if you’d like to find […]

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Wednesday January 3 2018

The DDC Group has rebranded across all enterprises, unifying their extensive outsourcing solutions across their global locations. Now recognised as DDC Outsourcing Solutions UK (DDC OS UK), this move comes after a great growth period for the company and the group as a whole. It was the perfect opportunity to bring together the images and […]

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Wednesday December 13 2017

In a recent article, ‘Which?’, took a look at energy companies and their customer response times, across phone, email and live chat. As customer engagement becomes ever more multi-channel it makes for great reading to see how responses vary across these different methods. It’s also great to see a positive spotlight on utilities companies’ efforts […]

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Monday November 13 2017

Halloween is always a fun time here at DDC OS, with our great team displaying a ‘frightening’ ability to deliver great work for our clients whilst raising money for our chosen charity of 2017, The Children’s Hospital Charity. We would like to thank everyone who made the effort to dress up, bake and decorate to make it a […]

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Thursday November 2 2017

Our latest DDC Heroes have been chosen, all have displayed the values that are important to us here at DDC OS. Well done to all that received nominations and particularly to our winners below… In 1st Place – Rachel Sear After cutting her holiday short, flying back from Tenerife in order to support a business-critical […]

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Tuesday October 3 2017

This week (October 2-6), companies around the world will be celebrating Customer Service Week. The aim is to celebrate the importance of customer service and all of the people that support customers each day. Here at DDC Outsourcing Solutions (DDC OS), we have been providing outsourced customer services for many years, helping countless customer service […]

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Wednesday September 20 2017

Check out our latest infographic looking at our print and fulfilment capabilities…

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Monday September 4 2017

Check out our latest infographic, looking at our Customer Lifecycle solution… To find out more, speak to one of our experts today.

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Wednesday August 23 2017

Check out our latest Charities infographic that looks at our Supporter Acquisition & Care solution: To find out more, contact us….

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Monday August 14 2017

This week our spotlight is turning to Adam Hawley of DDC Charity Solutions. So Adam, tell us about yourself… Name: Adam Hawley Job Title: Charities Operations Manager Where do you work: DDC Charity Solutions How long have you been there? Since April 2016 Talk us through a typical working day for you: Well, I don’t […]

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Thursday August 3 2017

Recently our Client Relationship Manager, Nicola Hopkins returned to our offices in the Philippines with Sara Farrell from Brandbank. Each visit is an eye-opening experience and Nicola is always delighted to share with us her experiences out there… Monday – First Day in Manila On arrival to the office we received a very warm welcome […]

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Tuesday July 25 2017

We are delighted this month to welcome back our HR Director, Marie Sandler after an extended period of illness. Upon returning Marie has been kind enough to share with us her thoughts on Cancer in the workplace.A sensitive subject that affects many, and speaking from experience we hope Marie`s thoughts can support others… When my […]

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Friday July 21 2017

It’s time to announce our latest DDC Heroes! This quarter we will be rewarding a fine individual performance and a fantastic team effort. 1st Place – Ruel Garrett Ruel is currently one of our team leaders working on our Customer Lifecycle solution and is often on the receiving end of praise from both clients and […]

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Tuesday July 18 2017

The DDC MLS Charity Fund was founded toward the end of 2016 by the MLS team, with a goal of supporting the local community. Beginning as a one-time fundraising activity to support a co-worker, whose mother had survived a stroke and was recovering in hospital, this goodwill was soon extended when an employee heard about […]

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Monday June 26 2017

Our latest ‘Day in the Life’ piece focuses on our Service Centre Director Neil Kirkland. Let’s take a look at Neil’s typical kind of day… Laying the foundations for the day is done by checking the latest contact centre and industry-relevant news, checking in on client needs and reviewing the status of potential new contracts. […]

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Wednesday June 7 2017

At DDC OS, our people have always been at the core of our success and we are proud to continue investing in them to maximise their potential. Yesterday, we launched the DDC Wellbeing programme; this encompasses mental wellbeing, physical wellbeing and financial wellbeing. The announcement was made to staff on our launch day, which (as […]

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Friday June 2 2017

Exciting news for everyone at DDC MLS… Bosnia and Herzegovina has a population of an estimated 3.51 million people and, for the past two decades, has faced a constant fight with unemployment. This is prominent amongst young people who are well educated – often to degree level. Current estimates reveal there are 501,522 people unemployed […]

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Monday May 22 2017

Are you currently thinking about outsourcing? If so here’s our top 5 tips that you should keep in mind when choosing an outsourcing partner. For more information about how we can benefit your business please give us a call on 01909 488600 or email us at enquiries@ddcos.com

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Thursday April 20 2017

DDC Outsourcing Solutions (OS), are delighted to announce the opening of a second office in Worksop, Nottinghamshire, due to continued growth. This move represents our commitment to the local area, as we continue to utilise this central location to handle global outsourcing contracts. The new space offers the opportunity for DDC OS to expand further over the […]

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Monday April 10 2017

Here at DDC Outsourcing Solutions (DDC OS), we are dedicated to helping companies reduce their paper usage. The benefits of implementing a `Paper Light` solution are extensive, click on the infographic below to better understand our solution. If you`d like any more information on reducing your reliance on paper please feel free to contact us.

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Tuesday March 28 2017

Members of our DDC OS team last week visited the Sheffield Children’s Hospital to take a look at the great work they are doing. As our chosen local charity of 2017 we were keen to see what our fundraising would be supporting. The hospital is one of 4 specialist Children’s Hospitals in the UK along […]

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Wednesday March 22 2017

We are delighted to announce our latest DDC Heroes! We have three highly deserving team members to commend as well as a couple of extra people to thank. 1st – Adrian Hewitt. Adrian has set the standard this quarter, with 6 nominations received it is clear that his colleagues have seen his hero like work […]

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Wednesday March 15 2017

Sarajevo, the capital of Bosnia and Herzegovina has an interesting history, but for us, at DDC Outsourcing Solutions (DDC OS) it is one of our key nearshore locations.Recently, Chrissie Spencer, the Head of Group Marketing was on one of her frequent visits and we asked her to share her experience with us. So, Chrissie, over […]

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Wednesday March 1 2017

Take a look at our Print & Fulfilment solution, described here in an infographic. To find out how this solution could support your charity or how it can seamlessly link with our other Charity services, please contact us.

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Monday February 27 2017

This week we are turning our Spotlight to Elvira Pasagic who is our French team leader at DDC MLS. The team currently contains around 15 agents and Elvira was delighted to lead them in her first team leader role. After joining DDC MLS in May 2016, she started out as an entry agent on the […]

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Monday February 20 2017

HR Director, Marie Sandler this month looks at the implications of a changing workforce and work environment that involves an ever-growing age range. At DDC OS we have enjoyed a growing operation but with that comes new challenges, Marie shares her thoughts on how to handle those… I attended a CIPD conference recently where we […]

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Wednesday February 1 2017

Each year, DDC Outsourcing Solutions choose a local charity to support through a number of internal fundraising activities. During 2015 & 2016 we were proud supporters of Bluebell Wood Children’s Hospice, last year alone raising £3660! After recent discussions and a vote, it has been decided our charity of 2017 will be, The Children’s Hospital […]

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Wednesday January 25 2017

This week our spotlight turns to Adis Omerović, the Harmonisation Team Leader in Sarajevo, Bosnia. He started working at DDC MLS in April 2015, where thanks to his German-speaking skills, he worked on a German team project. Further to German, he speaks English, and of course Bosnian. Born in Bosnia, Adis and his family moved […]

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Monday January 16 2017

Ray Cooper our Client Relationship Director, joined DDC Outsourcing Solutions in 2016, bringing with him vast experience in the outsourcing sector. We recently took the time to sit down with Ray and discuss his thoughts on successful client relationship management, here’s what he had to tell us; Maintaining customer relationships is no easy task; but […]

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Wednesday January 11 2017

Darren Hill is our Operations General Manager and he has taken the time to share with us what a typical day might look like for him… My mornings are often a case of setting out the stall for the rest of the day. After getting through some emails, I’ll chat with the charities management team […]

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Wednesday January 11 2017

This month, for our first Spotlight of 2017, we would like to introduce you to Hana Dautovic, the Canadian (French) Team Leader of 65 members. Although she is no stranger to being in the spotlight, pursuing her passion for theatre in her teens, we asked Hana and her colleagues to share with us. “What you […]

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Thursday January 5 2017

Take a look at our latest Data Capture infographic. For any questions about how Data Capture can support your needs contact our Charities team today.

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Thursday December 22 2016

With 2016 drawing to a close everyone here at DDC OS would like to wish you all the best during this festive period! It has been an exciting year for us with the launch of DDC Multilingual Services, a dedicated brand to handle our extensive language capabilities. Further, we saw the launch of the new […]

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Friday December 9 2016

This month we are taking a look into the working life of, Michael Blumenthal, our Charity Solutions Software Developer. So, Michael, paint us the picture of a typical day for you… The day starts with some routine checks on the overnight software jobs – report generation, outgoing data feeds and the like. Occasionally something may […]

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Thursday December 1 2016

With 2016 drawing to a close, we took the time to sit down with Managing Director, Colin Gray. Discussing his experience in outsourcing, business tips and Brexit, Colin gives us an insight into his professional life. Can you tell us about your relationship with DDC OS and Outsourcing in general?   I have been Involved […]

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Wednesday November 23 2016

We are delighted to announce our heroes for the final quarter of the year. This time around we have three deserving employees to announce as winners, as well as two special awards. In 1st place, congratulations go to Jon Kane! Nominated by a number of employees for his commitment towards a client project. Unfortunately, Jon […]

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Tuesday November 8 2016

On Monday 31st October, Halloween fever hit DDC OS! Many activities were planned, all designed to raise money for local charity, Bluebell Wood Children’s Hospice. With the building decorated from floor to ceiling in spooky themes, the staff here really got into the spirit and joined in the fun and games that included; • Pie […]

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Monday October 31 2016

Today we would like to introduce you to Emir Lojo, he was previously the German Team Lead on a highly successful project and is now one of our top performers in our Italian team based in our offices in Sarajevo. In addition to speaking fluent German, he can speak English, Italian, Spanish and Bosnian. Emir […]

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Tuesday October 4 2016

This week our spotlight is turning to Marisa Adams of DDC Charity Solutions. So Marisa, tell us about yourself… Job Title? Charities Administrator  Where do you work? DDC CS Worksop How long have you been there? Almost 5 years working for DDC OS, and nearly 3 years in Charities.  Talk us through a typical working […]

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Monday September 26 2016

Recently our Solutions Director, John Callachan, visited our offices in the Philippines with our client, GB Energy Supply. John a regular visitor to the area is always happy to share his experiences, and this time, we asked him to keep note of his time out there… “Working for a fast growing global organisation you come […]

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Monday September 19 2016

Today we want to introduce you to Jasmina Paric for our employee spotlight focus. Jasmina Paric is our Danish Team Leader and currently leads a team of 10 Danish speaking agents. She started with DDC MLS in October 2015 and was the first Danish speaking member. Jasmina discusses her time so far at DDC MLS; […]

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Tuesday August 30 2016

For those of us involved with the outsourcing industry, there is a term difficult to avoid as of late… Robotic Process Automation (RPA). As is often the case when these terms rise to prominence we sit back and wonder what this great new approach is, so what is RPA? In a nutshell, it`s completing a […]

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Monday August 22 2016

The rapid rise of technology and the expanding use of mobile devices led many to begin predicting a future with a paperless office. Many of us would reasonably assume that paper use in the office has reduced drastically, however, the figures aren’t there to support it; –       The average UK organisation handles 3 million items […]

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Monday August 22 2016

Today our spotlight focus is on Emina Hodzic, who is the Dutch Team Leader in our Sarajevo office. Emina has been at DDC MLS for 2 years. She speaks Dutch, English, German and Bosnian. Originally born in Croatia, Emina and her family moved to the Netherlands when she was a small child. She attended elementary […]

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Monday August 15 2016

DDC Outsourcing Solutions, specialists in a range of BPO and KPO services has announced the appointment of Ray Cooper as Client Relationship Director. Ray has a wealth of experience within Client Relationship Management and has held senior positions within the EDM Group, Iron Mountain and Elision. His knowledge and expertise will be invaluable to DDC […]

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Wednesday August 3 2016

Onshore or offshore? How about a Hybrid solution…

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Monday July 18 2016

Grant Brown and Michael Tindall have been true Super Heroes this month. Unfortunately, we had some issues with the staff toilets and needed to call out an emergency plumber. Sadly, the plumber was unable to resolve the issue without arranging to come back a full week later (leaving the toilets flooding) and advised that part […]

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Monday July 18 2016

Congratulations to Larisa Rosca who has been awarded the Hero of the Month for June. Rachel Sear & Luke Neeve nominated Larisa as she recently undertook intense training to understand the process of one of our more difficult client projects to enable her to cover the query response side of the job whilst the Project […]

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Tuesday July 12 2016

This month the Spotlight is turned to Harriet Ivison, a Client Support Executive for DDC Charity Solutions. So Harriet, tell us about yourself… Name: Harriet Ivison Job Title: Client Support Executive Where do you work: DDC OS Worksop How long have you been there? 3 months in my current position, but I worked at DDC […]

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Wednesday July 6 2016

As the growth of Knowledge Process Outsourcing (KPO) continues, distinguishing it from Business Process Outsourcing (BPO) becomes more important. Check out this image to help better understand the role each play;

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Monday June 27 2016

Since 1989 we have worked in the Philippines and our involvement there only continues to grow, with 10 facilities and over 3500 staff. The Philippines has proved to be a fantastic business experience for us, with the kind nature and astute business minds of the people creating a great working relationship. We operate in 2 […]

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Monday June 20 2016

Lamija Horozic is the candidate for today’s spotlight focus. Lamija is the Belgian Team Leader in our offices in Sarajevo, Bosnia. She started working with DDC MLS in January 2014 and speaks French, Italian, Spanish, English, Dutch and of course Bosnian. Born in Bosnia, Lamija has lived here her whole life. She started speaking languages […]

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Monday June 13 2016

As May’s hero we would like to congratulate Robert Norman! He received a number of nominations for his tireless efforts working on an expansive project. Although Robert has been selected as our winner, a number of the project team received nominations and Robert himself was quick to hand praise to his colleagues. So this month, […]

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Wednesday June 1 2016

Our Solutions Director (Strategic Leader of the Year 2016) John Callachan wrote an article for the Daily Telegraph Supplement. It looked at Onshore v Offshore and how the emerging Hybrid solution is helping to solve this, and we wanted to share that with you… It’s a question that has been asked (and answered) many times […]

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Tuesday May 24 2016

This month’s winner is Cheryl Brown after being nominated for her tireless efforts throughout April which were appreciated by Marie Sandler and Rachel Sear who nominated her. With a recent project requiring extensive recruitment Marie was keen to note that Cheryl had; “gone over and above by working late in the evening and on weekends […]

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Saturday May 21 2016

We are delighted to announce that last night, DDC OS’ Solutions Director John Callachan was awarded the Strategic Leader of the Year Award by the National Outsourcing Association. This year’s ceremony was held at the Museum of Science and Industry in Manchester, taking place outside of London for the very first time. Colin Gray, Managing Director […]

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Tuesday May 17 2016

Here at DDC OS we provide more than just a Document Digitisation solution.

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Thursday May 12 2016

During March the IT department was handling a network switch upgrade, this required them to re-wire 500 data ports. During this, our Hero for March, Matt Berry, was instrumental in this upgrade. Dan Hodgson who nominated him said; “the disruption caused by this was minimal, in large part thanks to the work Matt did. He […]

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Monday May 9 2016

As the growth of Knowledge Process Outsourcing (KPO) continues, distinguishing it from Business Process Outsourcing (BPO) becomes more important. Though in essence both have the same objective, which is to improve your processes in a cost effective manner, there are fundamental differences between the two. So what is BPO, and when would it be used? […]

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Wednesday May 4 2016

Each year DDC Outsourcing Solutions selects a charity to which it will dedicate a variety of events and time to, raising as much money as possible along the way. This year’s chosen charity is Bluebell Wood Children’s Hospice. This charity is dedicated to supporting children and young adults with shortened life expectancy and a range […]

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Thursday April 28 2016

This month our ‘Day in the life’ piece is based on Claire Elliott, one of our Client Relationship Managers. With over 3 years of experience handling vast numbers of clients in a variety of industries, she is an invaluable member of the charities team. Firstly, this morning I have a conference call with one of […]

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Monday February 29 2016

Are you currently thinking about outsourcing? If so here’s our top 5 tips that you should keep in mind when choosing an outsourcing partner.  For more information about how we can benefit your business please give us a call on 01909 488600 or email us at enquiries@ddcos.com

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Monday February 15 2016

This month there has been a tie for the hero of January with two sets of people being nominated. Our first hero is Rachel Sear who was nominated by one of our Client Relationship Managers Rebecca Bolger. Our other heroes are Jane Dickenson, Sarah Savage and Anna Watson, who were nominated by one of their […]

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Monday January 11 2016

Shaun Rickards is our hero of December, having been nominated by our Infrastructure Manager, Matt Berry. Our Operation Director, Simon Keeler, and our Operations Manager, Lee Cartwright also agreed that Shaun should be nominated.  Shaun has been nominated because of his hard work assisting IT. The Call Centre has migrated to the 8×8 platform for […]

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Wednesday December 2 2015

This month, the spotlight is turned onto Gemma Shipley, one of our Client Relationship Managers. Time to spill, Gemma… Name : Gemma Shipley Job Title : Client Relationship Manager Where do you work? : Between sites in Worksop and Witney How long have you been there? :  Well it depends how we are looking at […]

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Monday November 16 2015

Shaun Davenport is our hero of October, having been nominated by our Head of Human Resources, Marie Sandler. Shaun has been nominated following his huge effort and hard work integrating a large intake of new members GB Energy sales team. As the only Sales Team Leader Shaun has managed to support the growth of the […]

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Thursday October 29 2015

Here at DDC OS we provide more than just a Document Digitisation solution. For more information about how we can benefit your business please give us a call on  01909 488600 or email us at enquiries@ddcos.com

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Monday October 19 2015

This month, the spotlight is turned onto Claire Elliott, one of our Client Relationship Managers. Time to spill, Claire… Name: Claire Elliott Job Title: Client Relationship Manager Where do you work?: DDC OS Worksop How long have you been there?: As a Client Relationship Manager I’ve been here for 3 months, but I have previously worked for DDC […]