Blog

Read more Meet our Global Director of Customer Operations

Tuesday January 31 2023

A little over six months ago, a new chapter began at DDC OS as we welcomed Hayley Barlow to the team as Global Director of Customer Operations. With an extensive background in customer service outsourcing, Hayley was an important and exciting hire for DDC. As ever, time has flown, and Hayley has already been hard at work […]

Read more 5 Customer Service Trends to Prepare for in 2023

Thursday January 5 2023

Customer service remains the number one differentiator for any brand. Consumers today care more about the experience businesses can offer than their products, services, features, or even prices. The good news is that companies recognise the need for exceptional service, with 65% of brands saying they plan to increase their investment in customer experience […]

Read more Winners! DDC OS Recognised in Multiple Categories at the ECCCSA’s

Tuesday December 20 2022

On November 22nd at Evolution, Battersea Park, the annual European Contact Centre & Customer Service awards took place. DDC OS was shortlisted for three awards: Best Multilingual Customer Service with Boohoo, Best BPO Partnership – Large with Photobox and Best Pan European Contact Centre. In what was a very glamorous evening, with appearances including Fiona […]

Read more A Year in Review with John Callachan

Wednesday December 7 2022

After the challenges of 2020 & 2021, this year was full of hope and curiosity for what the “new norm” might look like. Whilst we have now learned to live with Covid, the cost of the pandemic and political uncertainty has led to a global cost of living crisis. Nonetheless, there is much to be […]

Read more Retail Peaks, they’re not just for Christmas.

Wednesday November 30 2022

The holiday season represents a crucial period for retailers both online and in physical stores. During October, November, and December each year, companies experience rapid increases in demand for their services as spending rises from a range of consumers. In the UK, 81% of consumers have said they’re planning to shop more during the Black […]

Read more Energy Suppliers – Getting it right, first time – how this is harder than you think.

Wednesday November 30 2022

Energy is a product with low margins and little differentiation. This makes the job of an energy retailer complex at the best of the times – it’s a constant balancing act between customer service and cost to serve, the only variables that make your energy supply business stand out from the competition. So, delivering good […]

Read more How the Energy Crisis is Affecting Retail and Ecommerce

Friday September 23 2022

It’s no secret that the last couple of years have had a phenomenal impact on the retail landscape. The pandemic caused the closure of stores worldwide, with around 8,700 British chain stores shutting their doors in 2021 alone. Surviving store owners have had to adapt at break-neck speed to new changes in customer demands and […]

Read more The Impact of Customer Experience on Customer Lifetime Value

Friday September 2 2022

It’s easy to see CX (Customer Experience) initiatives as a drain on customer resources. By the end of 2022, global CX technology spending is set to reach a value of $641 billion, with organizations investing in everything from CRM tools, to cloud-based contact centres and AI. If your budget is limited, you might assume allocating […]

Read more European Contact Centre & Customer Service Awards (ECCCSAs)

Friday July 15 2022

The greatest awards programme in the European customer contact industry. For more information or to submit a nomination visit: www.ecccsa.com We are excited to be sponsoring the greatest awards programme in the customer contact industry. In its 22nd year, the award-winning European Contact Centre & Customer Service Awards (ECCCSAs) is the longest running and largest […]

Read more 5 REASONS TO OFFER MULTILINGUAL CUSTOMER SERVICE

Monday July 11 2022

Check out our latest infographic on why you should offer multilingual customer service! Want to know how we can help you upgrade your customer experience? Get in touch.

Read more THE FUTURE OF CUSTOMER SERVICE EXPECTATIONS: REVISITED

Wednesday June 22 2022

In 2019, we visited the topic of customer service expectations and what the future would look like within this space. As was the case then, consumer behaviour is still variable and hard to predict, but there are certain trends that brands should be aware of to ensure their customer service is of a fantastic standard. […]

Read more Trusting Outsourcers With Your Brand

Tuesday June 21 2022

One of the main objections we hear in relation to outsourcing customer services is brand protection, and as a marketing department, it’s one we can certainly relate to. You’ve invested everything into growing your business; you are proud of your team, reputation and culture, but you are growing rapidly. You need extra resources and support, […]

Read more Part 5: Collaborating with an Outsourcer (A Supplier’s Guide)

Thursday May 12 2022

As the way customers engage with their utility suppliers and general purchasing behaviours change, the rise of the contact centre world is showing no signs of slowing. By 2027, the industry is expected to reach a value of $496 billion (Statistica), and in turn, demand for outsourcing contact centre services is due to grow.   With […]

Read more Part 4: The Importance of Communicating Effectively with your Customers

Tuesday May 10 2022

Recently, customers have been worried and concerned around matters such as supplier of last resort processes and price increases, and it is during such times that communication is crucial. The changes have been confusing to those of us ingrained in the market, let alone the end-users, amplifying the importance of communicating effectively. Customer communication is […]

Read more Part 3: Supporting Vulnerable Customers

Friday May 6 2022

There are a lot of challenges facing customers currently with the rising cost of living and the impact financial burdens have on mental wellbeing. That is why Ofgem’s directive – that the energy market ‘is accessible, inclusive, and responsive to the needs of all consumers, including those in vulnerable situations’ – is more imperative than […]

Read more Part 2: Delivering Best in Class Customer Service

Wednesday May 4 2022

A big focus in Utilities, as in many industries, is the evolution of customer service offerings in a post-pandemic world. How have the customer expectations changed? Which communication channels are being used, and how effective are they? Moreover, where can innovation make life easier for providers and customers alike? As stated by Five9, the intelligent […]

Read more Part 1: Utilities & The Customer Experience

Thursday April 28 2022

The utility market has been experiencing unprecedented change; it is practically impossible to watch the news and not hear about the soaring energy prices and the knock-on effects on our economy and communities alike. The industry has a number of challenges to overcome in 2022, but that’s not to say that progress has not […]

Read more Part Six – Collaboration and its Role in the Future of Retail

Monday March 21 2022

Modern Consumers Demand More There has never been as much choice as there is today; the world of e-commerce has ballooned, which means that there are seemingly endless options at the click of a button. The pandemic has only accelerated this trend, and, as a result, some of the best-known brands globally have seen a […]

Read more Part Five – UX: Data-Driven Like Never Before

Friday March 18 2022

We undeniably live in a data-driven world. If you want to get ahead and retain customers, making the best use of the information at hand is vital. While many retail businesses have a wealth of data at their fingertips, ensuring that it is analysed and implemented is an ongoing process. Here, we look at some […]

Read more Part Four – UX: Delivery and Returns

Wednesday March 16 2022

Due to rising demand, HGV driver shortages, and more expectant customers than ever before, it’s evident that the ‘Amazon Generation’ are pushing the industry to new levels of transformation. So, what can we learn from consumers’ new habits post-pandemic, and how is that already impacting the UX regarding deliveries and returns? The Rise of Digital […]

Read more Part Three – What Next for the Accelerating World of E-Commerce?

Monday March 14 2022

The UK has the most advanced e-commerce market in all of Europe. This means that staying ahead of the game has never been more imperative; consumers expect a high level of service when buying products online. Consequently, retail businesses must work hard to deliver, literally… Flexibility in Delivery and Returns Perhaps one of the most […]

Read more Part Two – A New Age for Customer Service in Retail

Wednesday March 9 2022

The UK high street has been a changing landscape for some time. Add in a pandemic, and you’ve got a recipe for potential disaster. Case in point, in May 2021, the British Retail Consortium reported a 77.8% year-on-year decline in footfall across the high street. Since the COVID-19 outbreak began, many of the most beloved […]

Read more Part One – A Window of Opportunity

Monday March 7 2022

As we see the easing of Covid restrictions across the UK and a sense of normality return, we felt this was the time to look at how retail has had to adjust and what we might see moving forwards. Many retailers have had to quickly adapt to new forms of digital engagement and improve their […]

Read more Further expansion in the Balkan Region

Friday February 25 2022

DDC are excited to announce further expansion in the Balkan region with the recent opening of a new language hub in Belgrade, Serbia. DDC’s new language hub will initially launch with a team of 50 and provides new job opportunities for those in the Belgrade area with language skills. The team will grow rapidly over the coming months, to support the […]

Read more REDUCING CUSTOMER EFFORT THROUGH EMPOWERMENT AND ENGAGEMENT

Wednesday January 12 2022

THE TOP THREE CAUSES OF CUSTOMER STRESS AND DISSATISFACTION Taxing customer service experiences are the source of great frustration to the modern-day consumer with high standards. The customer expectation – when making a call – will be that of resolution, not further complications. Whether it’s a simple query or complex problem that needs resolving, the […]

Read more The Main Benefits of a Multilingual Customer Service Team in Retail

Thursday December 2 2021

Excellent customer service is a top priority when you’re running a retail business. Here at DDC OS, we can help you outsource this aspect of your business so you can focus on delivering exceptional products and services. We speak your customers’ language—literally. We can offer multilingual customer services so we can deal with your customer base in […]

Read more Keeping Your Brand Personality: A Quick Guide

Wednesday November 10 2021

Let’s face it —personality matters. Marketing departments can spend millions on creating a solid brand personality. However, it’s the staff members on the front line who portray it: the customer service team. When you have a small team, taking total control of your brand personality is easy. However, as things start to grow (both physically […]

Read more Call & Contact Centre Expo 2021

Tuesday October 12 2021

The tools, systems and ideas revolutionising the world of customer engagement will once again be taking London by storm on the 16-17 November 2021, for another instalment of Call & Contact Centre Expo, Europe’s leading event for customer engagement professionals! Industry experts from the likes of RingCentral, Odigo and 8×8 will be on hand to […]

Read more Catch us at the Call & Contact Centre Expo 2021

Wednesday September 15 2021

The tools, systems and ideas revolutionising the world of customer engagement will once again be taking London by storm on the 16-1 7 November 2021 at the ExCeL London, for another instalment of the revolutionary Call & Contact Centre Expo, Europe’s leading event for customer engagement professionals! Your free ticket for the Call and Contact […]

Read more ISO 31000: 2018 Risk Management Audit

Monday September 6 2021

Last month QMS International carried out an annual surveillance audit against the DDC OS Risk Management System, to ensure we meet the requirements of the ISO 31000:2018 standard.

Read more ISO 14001: 2015 Environmental Management Audit

Monday August 23 2021

Last month QMS International carried out an annual surveillance audit against the DDC OS Environmental Management System, to ensure the company meets the requirements of the ISO 14001: 2015 standard.

Read more ISO 9001: 2018 Quality Management Audit

Thursday August 12 2021

Last week QMS International carried out an annual surveillance audit against the DDC OS Quality Management System, to ensure we meet the requirements of the ISO 9001: 2015 standard.

Read more Now ISO 22301:2019 Business Continuity Standard Certified

Friday July 2 2021

DDC Outsourcing Solutions have become certified to the ISO 22301:2019 Business Continuity Standard.

Read more The Largest GDPR Fines Recorded Since 2018

Friday June 18 2021

It’s been three years since 25th May 2018 when the EU introduced the Europe’s data privacy and security law.

Read more Happy Earth Day – Our Top Tips for an environmentally friendly office

Wednesday April 21 2021

Happy Earth Day! We are proud to celebrate today as a company that has achieved its ISO 14001 Environmental Certification, with a fully mature compliant management system in place.

Read more Why COVID-19 is causing the energy industry issues and not for the reasons you might think…

Thursday March 11 2021

The last few months have seen increasingly turbulent times for energy suppliers, culminating in two suppliers shutting up shop in the previous few months alone.

Read more International Women’s Day 2021

Monday March 8 2021

Happy International Women’s Day, this year’s #IWD2021 theme is #ChooseToChallenge

Read more NATIONAL EMPLOYEE APPRECIATION DAY

Friday March 5 2021

Today is #EmployeeAppreciationDay so we spoke to our CEO, John Callachan about our workforce at DDC OS. Here’s what he said: Any of us working here at DDC OS know how passionate you are about our people, tell us why? Our employees are the difference between success and failure, to say they are crucial to the success of the […]

Read more Digital Transformation: What Is It and Why Does It Matter?

Tuesday December 22 2020

In recent years, the business world has undergone countless transformations. The advent of modern technology has changed many mainstream companies’ processes. Here at DDC Outsourcing Solutions (DDC OS), we are continuously looking to support our clients through innovation.

Read more The Importance of Customer Services During the Holidays

Wednesday November 18 2020

Sleigh bells may not be ringing just yet, but as a business leader, you should be looking ahead to the holiday season. Before you know it, the most magical time of year will be upon us. So, have you made sure that your company is prepared for this period?

Read more 4 Reasons You Should Outsource Your Customer Services

Monday October 5 2020

Customer services matter. 96% of consumers say that this is an important factor when choosing whether to be loyal to a brand, according to a survey from Microsoft. Ensuring that you offer your customer base what they expect is a must. However, that doesn’t necessarily mean you need a customer services team. Believe it or […]

Read more The Benefits of Diversity & Inclusion in an Ever Changing Work Environment

Thursday October 1 2020

2020 has been a difficult year. The COVID-19 global health crisis has created rippling shocks which will continue to be felt the world over, for some time to come. People are grappling with fear, uncertainty, and constant change

Read more Why our Business Values are important to us

Monday August 10 2020

Here at DDC OS, we have recently refreshed our company values. For nearly 20 years we have been operating with the same values, and many of them still remain as integral elements of our approach, however, as the world and our business has evolved, it was time to review them. So, why does the company […]

Read more “You’re not solving the problem. You’re not even looking at the problem.”

Wednesday July 22 2020

Moneyball gave us one of the most popular business/sports theories we have seen in recent times, not to mention a fantastic movie. To steal a line from the film, “you’re not even looking at the problem.” It is something that many a customer has disgruntledly muttered down the phone. In some cases, they aren’t wrong. Customer […]

Read more Inhouse Customer Services VS Outsourcing

Monday June 29 2020

Many have faced the same question, should we place our customer services inhouse, or outsource? Weighing up the pro’s and con’s, looking at the current set up and taking advice from experts, but what is the right decision? As an outsourcer of excellent customer services, we might be forgiven for being slightly biased here, but none the less, here is our take, starting […]

Read more 5 REASONS WHY YOU SHOULD OFFER MULTILINGUAL CUSTOMER SERVICE.

Wednesday June 17 2020

In today’s globalised market, communicating only in one language can immediately limit your customer base. Here we share with you what we think are the 5 most important reasons for having multilingual customer service. Communicating Effectively A key aspect of great customer service is the ability to communicate effectively with your customer. Without the ability […]

Read more THE KEY TO SUCCESSFUL MULTILINGUAL CUSTOMER SERVICES

Friday May 1 2020

In the past two decades, online commerce has grown significantly, creating a truly global market. A company offering products or services in a global marketplace, needs to offer the customer services to match, and of course, this means communication in a multitude of languages. There is a wide range of tools available that can help […]

Read more DDC COMMUNITY – INCREASING USER ENGAGEMENT.

Tuesday March 31 2020

A staggering 90% of consumers expect companies to have an online portal for customer service. Are you prepared to support that 90%? For many companies, the investment needed to launch their own app is just too large for them to take this important step in their multi channel digital communication strategy; But in a recent study […]

Read more A REAL SUPERHERO – A DDC HEROES SPECIAL EDITION.

Thursday March 19 2020

At a time of uncertainty, the world needs its Superheroes more than ever. While many isolate and enjoy Marvel’s latest movie on Netflix for escapism, what we really need are real-life heroes. Thankfully, here at DDC OS, we are fortunate to have a new hero each and every month. However, this month is different, being […]

Read more MARIE SANDLER HR DIRECTOR OF THE YEAR

Tuesday March 3 2020

Tell us more about the award and what it was for? HRO Today is a Global HR membership channel and community; they unite HR, L&D, and Talent Acquisition practitioners, discuss best practice, share skills, and knowledge. There are monthly publications, webinars, and seminars. The association is split into geographic regions and I am actively involved […]

Read more FURTHER SUPPORT FOR DDC’S 30 DAYS OF GOOD.

Tuesday February 25 2020

To celebrate The DDC Group’s 30th anniversary, employees are being encouraged to support a range of giveback initiatives, equating to 30 days. Auction Supported by New Era Caps Each year our retail customer service team receive a range of products, including clothing and accessories to help provide a better and more knowledgeable experience for the […]

Read more TRUSTING AN OUTSOURCER WITH YOUR BRAND.

Thursday February 20 2020

One of the main barriers we hear to outsourcing is one of brand protection, and as the person in our business that heads up marketing, it`s one I can certainly relate to. You’ve invested your heart and soul into growing your business; your team, your reputation and your culture is one you are proud of. […]

Read more RECOGNISING EXCELLENCE IN OUR SARAJEVO OFFICE

Thursday February 20 2020

On a recent visit to our Bosnian head office in Sarajevo, Nielsen Brandbank (NBB) were left delighted at what they saw. As a long-standing client, this was an opportunity for Mike Nickituk, Global Managing Director, to witness first-hand the work our team have been delivering successfully for many years. During the visit, Jelena, one of […]

Read more SMART METER ROLLOUT EXTENDED 2024

Friday February 14 2020

With 37 million meters still to be installed the ambitious 2020 deadline has, as expected, been extended. However, the new 2024 deadline still poses a substantial logistical headache for suppliers. It still requires the number of installations per month to more than double that of the current rate. Here at DDC OS, we are at the forefront of the energy market, and […]

Read more THE REMARKABLE DDC TEAM IN BOSNIA CONTINUE TO SHINE.

Thursday February 13 2020

As the curtain closed on 2019, our amazing team in Bosnia took the time to rightfully celebrate and look back on another successful year. A New Year’s Eve party took place, with around 400 members of the team from Sarajevo and Banja Luka in attendance. The dinner party involved prize games, with the winners heading […]

Read more BILLING ISSUES IN THE UTILITIES MARKET?

Wednesday February 5 2020

As we have all seen in recent weeks, billing issues can be a very costly problem for energy firms. It is a complex industry, and there is no hiding from it, regulations that pose a challenge to even the most forward-thinking, agile firms. Processes and data flows to make the best project managers and data […]

Read more AT DDC OS WE’RE PROUD TO BE DISABILITY CONFIDENT.

Wednesday January 29 2020

From late January until March 2020, we’ll be supporting the Disability Confident campaign. This is a time when many employers are planning for the new financial year and looking to recruit new talent. We want to use this opportunity to spread the word about Disability Confident to other businesses and share our experiences of how […]

Read more OVER £2,000 RAISED ACROSS DDC OS UK AND MLS!

Tuesday January 14 2020

Each year the team at DDC OS UK raise money for a local charity, and in 2019 supported the Bassetlaw Hospice. Through a range of fundraising activities from fancy dress to cake sales and goody bag sales, the team raised £2,000! Not to mention another hugely successful food bank collection! Moving into the new year, […]

Read more SEASON`S GREETINGS FROM DDC OS

Friday December 20 2019

Thank you, thank you, thank you! At this time of year, like many organisations, we take stock of the year and give thanks to all those involved. It’s been another year of growth and change for us here at DDC OS, a testament to our team working hard all over Europe, so firstly, thank you […]

Monday August 26 2019

The DDC Group Launches 12-Month, Global Corporate Social Responsibility Program Entitled “DDC 30 Days of Good” To Commemorate 30 Years of Business Celebrating their 30th anniversary in operation, The DDC Group invites every team member, across all locations, to perform local acts of service that accumulate to 30 days over a 12-month period. August 27, […]

Read more FINALISTS FOR THE BEST MULTILINGUAL CONTACT CENTRE

Wednesday August 14 2019

We are delighted to have been shortlisted at the upcoming European Contact Centre & Customer Service Awards. We are finalists in the Best Multilingual Contact Centre category and look forward to the evening where we are up against some fine competition. Our customer service team based in Bosnia have been delivering exceptional quality for several […]

Read more MENTAL HEALTH WELLBEING AT DDC OS

Thursday July 25 2019

More than half of employees state that they have suffered from ‘common’ mental health problems, and in the UK someone is made ill by stress at work every two minutes. Finding ways to prevent such occurrences, and to improve mental health is a key topic for employers and their HR teams. Not only does protecting […]

Read more CAN GOOD MARKETING PRACTICES INFLUENCE YOUR APPROACH TO CUSTOMER SERVICES?

Thursday June 27 2019

Written by, Niall Rogers, Business Development Manager at DDC OS. Operating in what I refer to as a hybrid role, in one moment I can be looking at our marketing strategy, in the next, presenting a proposal for customer services to a prospective client. Whilst I always suspected there would be synergy in the two […]

Read more SMART METER INSTALLATION – A SUPPLIER VIEW

Tuesday June 4 2019

What should happen before the meter is installed? Your customer should fully understand the installation process and be made aware of your installation code of practice. This might be the Smart Metering Installation Code of Practice (SMICoP) or your own internal code of practice. You should advise the customer of what data is collected from […]

Read more THE FUTURE OF CUSTOMER SERVICE EXPECTATIONS

Wednesday May 15 2019

The Future of Customer Service Expectations The world is an ever-evolving place, as is the customer service environment. Consumer behaviour is different and in turn, so are customer service expectations. So, for the customer service providers out there, what next? “The trend toward using more channels and fewer traditional methods to contact customer service is […]

Read more MOVING FROM LEGACY TO SMART METERS: BRIEFING

Friday April 12 2019

Moving from Legacy to Smart Meters: A DDC OS Perspective What are Smart Meters? Smart meters measure a customer’s exact gas and electricity use and then send all the information back to the energy supplier, without the need for someone to come and take meter readings. The In-Home Display (IHD) tells the customer how much […]

Read more A NEW DAWN FOR RETAIL AND OUTSOURCING?

Monday March 25 2019

The struggles of the retail industry are apparent to even the untrained eye. Empty high street buildings have become the norm, and with growth of super-brands like Amazon, it’s clear to see that online shopping is reigning supreme. At a time when the customer is spoiled for choice, a superior customer service experience has become […]

Read more FUNDRAISING TRENDS SET TO CONTINUE IN 2019

Monday February 18 2019

Here at DDC Outsourcing Solutions UK, we like to stay ahead of the curve to ensure that we can offer our clients services that not only support them now but through any upcoming changes and challenges. The following trends were identified in a recent article by Charity Digital News, accessible here. Mobile Giving Statistics suggest […]

Read more £1,517 RAISED FOR LOCAL CHARITY

Thursday February 14 2019

Throughout 2018, DDC Outsourcing Solutions UK (DDC OS) supported local charity Muddy Fork. The charity was set up to provide Wellbeing and Mental Health support through conservation and wildlife gardening in Nottinghamshire. The team at DDC OS came together for a variety of fundraising activities, from Easter Extravaganzas to Christmas Festivities there was fun to […]

Read more DDC MLS COMPLETE THE AUDI B2B RUN

Tuesday February 12 2019

On 27th September 2018, DDC MLS took part in Audi Business to Business (B2B) Run in Sarajevo for the second year running. This 5km run for businesses is organised in many European cities and promotes health, activity and teamwork. Together with over 1200 people from more than a hundred companies based in Bosnia and other guest […]

Read more OUTSOURCING – IT’S HERE TO STAY

Thursday February 7 2019

Outsourcing’s reputation certainly took a hit last year, even the biggest in the industry it seemed could be found in troubled waters. So, throw in the digital age and its relentless ability to make once tiresome manual tasks simple, will Outsourcing survive? Dr Utz in his recent article with the same name, posed the question – ‘Is […]

Read more BUILDING SUCCESS THROUGH RELATIONSHIPS

Monday December 3 2018

Our specialist utilities team here at DDC OS have been vital in delivering great results for our clients, and a key element of that is Client Relationship Manager, Jade Gash. We recently took the time to sit with Jade and learn more about her work and experience in the energy sector… Thanks for taking the […]

Read more CAN ENERGY SUPPLIERS AFFORD NOT TO OUTSOURCE?

Tuesday November 27 2018

The Costs It’s an expensive time for energy suppliers. Fuel costs aside, a highly competitive marketplace has forced companies to focus on other ways of differentiating themselves, requiring investment in other areas of the business. The customer experience is high on the agenda, leading to higher training costs, more technology and more systems. Behind that, […]

Read more SUPPLIER OF LAST RESORT BRIEFING

Thursday November 15 2018

Hopefully, by now, you have had the opportunity to enjoy some of our utilities briefings. We are delighted to share our latest instalment, looking at the Supplier of Resort process. We hope you find the content useful, and if you would like to learn more please feel free to get in touch. View the paper here.

Read more COMMUNICATIONS REVIEW – A UTILITIES BRIEF

Monday November 5 2018

What is Ofgem`s Communications Review? All businesses have an obligation to provide their customers with the right information at the right time and in the right format to enable them to make informed choices. In energy, this enables customers to manage their consumption and costs and as technologies and digital services advance. Ofgem has recognised […]

Read more A HYBRID APPROACH – INFOGRAPHIC

Monday October 29 2018

Read more MICHELLE DAVIES – DRIVING TRANSFORMATION AT DDC OS

Thursday October 25 2018

By now you will have read at least one article on ‘Disruption’, if you haven’t, take a look at ours. The article references a number of changes we have implemented to drive us forwards, Michelle Davies, our Programme Director has been pivotal in any transformation. Recently, we took the time to sit with Michelle and […]

Read more FINDING OPPORTUNITIES WITHIN THE GDPR

Tuesday October 9 2018

Here at DDC Outsourcing Solutions UK (DDC OS), we are always looking at ways to improve our internal processes, and like many companies ahead of the introduction of the GDPR, we implemented a number of transformational changes. The new regulation of course, not only applies to digital data but also physical data. As a company […]

Read more SARAJEVO – AN EVER-CHANGING CITY

Wednesday October 3 2018

Sarah Godfrey, Business Development Manager, shares some insight from her recent trip to Sarajevo, Bosnia. This week I had the pleasure of accompanying some prospective clients on a site visit to our Sarajevo offices, as part of their selection process. They were keen to understand more about our site and our teams, and also about […]

Read more TRAINING V DEVELOPMENT – AN IMPORTANT DISTINCTION

Thursday September 27 2018

This week, we are excited to launch our internal Leadership Development Programme here at DDC OS UK. The course is 9 bespoke modules which will focus on our unique needs; It includes analysing the existing organisational leadership and culture and discovery of the ‘cause and effect’ processes that are currently in place to help shed […]

Read more CHARITIES AND THE IMPORTANCE OF HARNESSING SOCIAL MEDIA.

Tuesday August 28 2018

The charity industry has changed. The fundraising preference service, coupled with the GDPR, has forced charities to change their culture. Gone are the days of hitting data hard, driving up the number of donors through cold calling. Likewise, the responses to the campaign teams in the high streets have dropped significantly. So how do charities […]

Read more DISRUPTION IS HERE… BUT MAYBE IT ALWAYS HAS BEEN.

Friday August 17 2018

Recently, we have been approached by lots of publications to be part of their latest articles on the new hot topic – disruption. “Can disruption help to reinvent the reputation of outsourcing services?” “Chrissie, tell us how DDC OS UK is helping to disrupt the outsourcing industry!” To be honest, I wasn’t really sure what […]

Read more OUR LATEST DDC HEROES ARE HERE!

Wednesday August 15 2018

With various challenges faced in Q2, it was great seeing the hard work and dedication from all of our nominees. After careful consideration our Employee Forum has spoken; In 1st Place Chloe Rhodes & Jordan Humphries Chloe and Jordan stepped up to help the training team at a time support was urgent. Both embraced their first […]

Read more 5 TIPS WHEN CHOOSING AN OUTSOURCING PARTNER

Tuesday July 31 2018

Our latest infographic is here! We present our 5 top tips when choosing an outsourcing partner. To discuss any of your outsourcing needs please feel free to get in touch.

Read more ARE ERRONEOUS TRANSFERS CAUSING HEADACHES FOR YOUR CUSTOMERS?

Thursday July 26 2018

At the Independent Suppliers Forum in October 2017, Ofgem drew attention to the high rates of Erroneous Transfers (ETs) in today’s retail market. An ET occurs when a customer is switched without their consent, this could be due to selecting the incorrect supply on registration, some confusion over the metering set up at a property […]

Read more 5 REASONS TO OUTSOURCE YOUR BUSINESS PROCESSES

Thursday July 5 2018

Check out our latest infographic, we take a look at the top reasons to outsource your business processes. To learn more please contact us.

Read more A UTILITIES BRIEFING: THE PRICE CAP.

Thursday June 28 2018

In our latest utilities briefing, we take a look at the price cap… WHAT IS THE PRICE CAP? Around 12 million households are currently on poor value default deals, paying as much as £300 more than those on the cheapest tariffs. Many of these households have never switched or have not done so for many […]

Read more OUR LATEST DIGITISATION INFOGRAPHIC

Thursday June 14 2018

Check out our latest Digitisation infographic, and if you`d like to learn more take a look here.

Read more DIGITAL TRANSFORMATION IN CHARITIES

Tuesday June 5 2018

DDC Charity Solutions work daily with a range of charities representing various worthy causes, but all share common struggles and challenges, two significant challenges are engaging younger supporters and increasing income streams. Lloyds Bank UK Business Digital Index found that, in 2016, 58% of charities did not have basic digital skills. Many charities are now […]

Read more DDC OS UK NAMED AS TOP PERFORMER 2018

Friday May 25 2018

On the evening of May 24th at The Hilton, Manchester Deansgate The GSA UK held their annual Top Performers and Professional Awards Dinner. Here at DDC OS we are delighted to announce that we have been chosen as a Top Performer, Kerry Hallard, CEO of GSA UK discusses our inclusion; “DDC Outsourcing Solutions UK were […]

Read more BACK BILLING OBLIGATION – A BRIEFING.

Tuesday April 17 2018

IS YOUR SUPPLY BUSINESS READY FOR THE OFGEM BACK BILLING OBLIGATION? Any suppliers giving their regulations a bit of ‘TLC’ will know by now that Ofgem has this week decided to modify the standard conditions of the electricity and gas supply licences by inserting new condition 21BA to protect consumers from lengthy back-bills. The changes […]

Read more GDPR AND OUTSOURCING – BUSTING THE MYTHS

Thursday April 12 2018

The GDPR is almost upon us and many people have had their say on how it will affect the outsourcing industry. To put to bed some of the concerns and myths around this, we have put together a Whitepaper with the help of GDPR experts. Download the paper below, and if you have any questions […]

Read more GDPR TECHNOLOGY; PRIVACY BY DESIGN PT.2

Tuesday March 20 2018

After looking at the impact the GDPR would have on our daily productivity, in part two, we turn our attention to how it might help encourage a culture shift in companies handling data. The GDPR will affect employees at the majority of levels within an organisation handling personal identifiable data (PID), educating people in the […]

Read more REFLECTIONS ON OUTSOURCING WITH ROBIN HOOD ENERGY

Monday March 12 2018

Andy Springall is the Operations Director at Robin Hood Energy (RHE), and has been working in the utilities business for some time partnering with a number of outsourcing suppliers. We recently took the time to sit with Andy and discuss his experiences of business process outsourcing… Tell us a little about RHE and the current […]

Read more APPRENTICESHIP WEEK CELEBRATED AT DDC OS UK

Tuesday March 6 2018

As it’s National Apprenticeship Week, Marie Sandler, HR Director here at DDC Outsourcing Solutions UK (DDC OS) has taken some time to reflect on how the initiative impacts our business… In the lead up to National Apprenticeship Week, I have attended a number of events related to apprentices and this compelled me to reflect […]

Read more GDPR TECHNOLOGY; PRIVACY BY DESIGN PT.1

Monday March 5 2018

The countdown to GDPR continues to tick away while companies either scramble towards compliance or drift aimlessly and carefree into non-compliance. With each passing day comes another whitepaper, another blog or expert opinion. So, here’s one more to add to the count… Here at The DDC Group we are focused and well on our way to a […]

Read more OUR TEAM IN SARAJEVO HOST TOTO ENERGY

Wednesday February 28 2018

In what has been an extremely cold week in Sarajevo – spirits have been warmed with a successful and exciting visit from Toto Energy. Our team at DDC MLS, based in Sarajevo have been supporting our ongoing work with this utility client for some time, and the team from Toto were keen to visit and […]

Read more DDC MLS REWARD TOP EMPLOYEES FOR 2017

Monday February 19 2018

As DDC MLS continues to evolve and grow with a wide range of projects, we were delighted to reward our top performers for 2017. We are eternally grateful for the hard work and effort displayed by the whole team each day. Here at DDC MLS we will always value our people, and the part they play in […]

Read more A CONVERSATION WITH UTILITIES EXPERT, JOHN BRIGNELL

Wednesday February 14 2018

As part of DDC Outsourcing Solutions UK`s (DDC OS UK) drive to constantly improve our standing as a knowledge expert in the utilities sector, we welcomed John Brignell to the team in June last year. John has a wealth of knowledge and experience that he is putting to great use with our clients as Programme […]

Read more DISABILITY CONFIDENT LEADER AWARD – MARIE SANDLER

Wednesday February 7 2018

Marie Sandler, HR Director here at DDC OS UK, talks us through the great news that she has been awarded the disability confident leader award… I recently attended a roundtable event run by the Disability Inclusion Team in partnership with ENEI (Employers Network for Equality and Inclusion) discussing line manager disability confidence. I was […]

Read more A NEW YEAR, A NEW CHARITY – 2018

Tuesday January 30 2018

As is now commonplace here at DDC OS UK, we have chosen a local charity to support for the following year. Over the past two years, we have raised over £5500 to support the likes of Bluebell Wood Children’s Hospice and The Sheffield Children’s Hospital Charity. We all love the opportunity to get involved in […]

Read more ONE YEAR AS MD – JOHN CALLACHAN

Tuesday January 23 2018

One year in, it was great to see John Callachan, Managing Director of DDC OS UK discuss his experiences… So, I have made it through my first year as Managing Director of DDC Outsourcing Solutions. It has been an amazing learning experience and I am thankful to my fantastic team, and our clients and partners that […]

Read more ONSHORE, OFFSHORE, NEARSHORE – CAN ALL THREE WORK FOR YOUR BUSINESS?

Saturday January 13 2018

DDC OS UK was established in 1989, and are market leaders in onshore, offshore and nearshore business processing solutions. The company has grown and now services a wide range of customers in various sectors such as finance, charities, utilities, consumer and public sector. John Callachan, Managing Director, explains how a hybrid approach can benefit business. […]

Read more DDC OS UK RAISE £2500 FOR LOCAL CHARITY

Friday January 12 2018

During 2017, here at DDC Outsourcing Solutions, we were delighted to support the Sheffield Children’s Hospital Charity. Throughout the year, we ran a number of fundraising activities which led to us raising a total of £2500. We would like to thank the charity for their support during the year, and if you’d like to find […]

Read more DDC OUTSOURCING SOLUTIONS REVEAL REBRAND IN CONJUNCTION WITH THE DDC GROUP

Wednesday January 3 2018

The DDC Group has rebranded across all enterprises, unifying their extensive outsourcing solutions across their global locations. Now recognised as DDC Outsourcing Solutions UK (DDC OS UK), this move comes after a great growth period for the company and the group as a whole. It was the perfect opportunity to bring together the images and […]

Read more A SPOTLIGHT ON CUSTOMER ENGAGEMENT

Wednesday December 13 2017

In a recent article, ‘Which?’, took a look at energy companies and their customer response times, across phone, email and live chat. As customer engagement becomes ever more multi-channel it makes for great reading to see how responses vary across these different methods. It’s also great to see a positive spotlight on utilities companies’ efforts […]

Read more FUNDRAISING FUN THIS HALLOWEEN

Monday November 13 2017

Halloween is always a fun time here at DDC OS, with our great team displaying a ‘frightening’ ability to deliver great work for our clients whilst raising money for our chosen charity of 2017, The Children’s Hospital Charity. We would like to thank everyone who made the effort to dress up, bake and decorate to make it a […]

Read more PRINT CAPABILITIES – STEP BY STEP

Wednesday September 20 2017

Check out our latest infographic looking at our print and fulfilment capabilities…

Read more SUPPORTER ACQUISITION & CARE INFOGRAPHIC

Wednesday August 23 2017

Check out our latest Charities infographic that looks at our Supporter Acquisition & Care solution: To find out more, contact us….

Read more RECAP: A CLIENT VISIT TO THE PHILIPPINES

Thursday August 3 2017

Recently our Client Relationship Manager, Nicola Hopkins returned to our offices in the Philippines with Sara Farrell from Brandbank. Each visit is an eye-opening experience and Nicola is always delighted to share with us her experiences out there… Monday – First Day in Manila On arrival to the office we received a very warm welcome […]

Read more CRITICAL ILLNESS IN THE WORKPLACE

Tuesday July 25 2017

We are delighted this month to welcome back our HR Director, Marie Sandler after an extended period of illness. Upon returning Marie has been kind enough to share with us her thoughts on Cancer in the workplace.A sensitive subject that affects many, and speaking from experience we hope Marie`s thoughts can support others… When my […]

Read more DDC OS LAUNCH WELLBEING PROGRAMME

Wednesday June 7 2017

At DDC OS, our people have always been at the core of our success and we are proud to continue investing in them to maximise their potential. Yesterday, we launched the DDC Wellbeing programme; this encompasses mental wellbeing, physical wellbeing and financial wellbeing. The announcement was made to staff on our launch day, which (as […]

Read more DDC MLS NAMED IN THE TOP 20 FASTEST GROWING COMPANIES IN BOSNIA

Friday June 2 2017

Exciting news for everyone at DDC MLS… Bosnia and Herzegovina has a population of an estimated 3.51 million people and, for the past two decades, has faced a constant fight with unemployment. This is prominent amongst young people who are well educated – often to degree level. Current estimates reveal there are 501,522 people unemployed […]

Read more 5 TIPS WHEN CHOOSING AN OUTSOURCING PARTNER

Monday May 22 2017

Are you currently thinking about outsourcing? If so here’s our top 5 tips that you should keep in mind when choosing an outsourcing partner. For more information about how we can benefit your business please give us a call on 01909 488600 or email us at enquiries@ddcos.com

Read more EXPANSION CONTINUES FOR DDC OS

Thursday April 20 2017

DDC Outsourcing Solutions (OS), are delighted to announce the opening of a second office in Worksop, Nottinghamshire, due to continued growth. This move represents our commitment to the local area, as we continue to utilise this central location to handle global outsourcing contracts. The new space offers the opportunity for DDC OS to expand further over the […]

Read more REDUCING RELIANCE ON PAPER USAGE

Monday April 10 2017

Here at DDC Outsourcing Solutions (DDC OS), we are dedicated to helping companies reduce their paper usage. The benefits of implementing a `Paper Light` solution are extensive, click on the infographic below to better understand our solution. If you`d like any more information on reducing your reliance on paper please feel free to contact us.

Read more THE CHILDREN’S HOSPITAL CHARITY VISIT

Tuesday March 28 2017

Members of our DDC OS team last week visited the Sheffield Children’s Hospital to take a look at the great work they are doing. As our chosen local charity of 2017 we were keen to see what our fundraising would be supporting. The hospital is one of 4 specialist Children’s Hospitals in the UK along […]

Read more PRINT AND FULFILMENT – INFOGRAPHIC

Wednesday March 1 2017

Take a look at our Print & Fulfilment solution, described here in an infographic. To find out how this solution could support your charity or how it can seamlessly link with our other Charity services, please contact us.

Read more DIVERSITY AND INNOVATION WITHIN 21ST CENTURY WORKPLACES – WITH MARIE SANDLER, HR DIRECTOR

Monday February 20 2017

HR Director, Marie Sandler this month looks at the implications of a changing workforce and work environment that involves an ever-growing age range. At DDC OS we have enjoyed a growing operation but with that comes new challenges, Marie shares her thoughts on how to handle those… I attended a CIPD conference recently where we […]

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