Technology & Automation

People.Powered.Progress is all about ensuring people have access to tools that empower them to deliver even greater results. Here at DDC Outsourcing Solutions, we continuously refine our tech offering to ensure it delivers in the areas our clients need it most. Our broad spectrum of services and expertise give us insight across the full customer journey, ensuring we utilise that knowledge to drive forwards our Technology & Automation services.



CX Software

Our CX Software service is committed to elevating your customer experience platforms. Whether sourcing the best industry solutions tailored to your specific needs, or our own proprietary tools, we ensure you stay at the forefront of innovation. Our expertise spans across a multitude of platforms, giving us a comprehensive understanding of the available options. Whether you’re seeking omnichannel capabilities, translation services, integration APIs, voice support, chat functionality, or more, we can devise and implement a plan to enhance your CX software with the most fitting solutions.



AI & Machine Learning

Our AI Solution harnesses the power of Generative AI and Machine Learning technologies to augment human performance, boost productivity, and create frictionless experiences for the modern consumer. We firmly believe in the transformative potential of AI. It not only enables swifter decision- making and automates repetitive tasks, but it also provides predictive insights that can redefine your business operations.


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Customer Communications

Leveraging state-of-the-art technology, we amplify proactive communications, keeping customers engaged. We not only improve customer interactions but also enrich their overall experience with your brand. It’s about communicating at the right time to make a positive difference to the customer journey, informing and empowering those customers.



Automation & Transformation

Through our Elevate solution, our experts are on hand to elevate your technology platforms to the next level, all with a view of aligning them to your key goals. Whether it be enhancing your existing platforms or a complete overhaul, we are on hand throughout your discovery and implementation.

Technology Related

Case Studies


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