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Frequently asked questions

Direct Data Capture. Although, this is a real throwback to when we started over 30 years ago. Our business has developed substantially since then. You can learn more about our journey on Our Heritage page.
We are a business process outsourcer. We provide many solutions across Customer Support and Business Support. No one project is the same; our services are tailored to the needs of our clients. You can learn more about our solutions here.

Essentially outsourcing enables businesses to hire a third party – such as DDC OS – to conduct business processes on their behalf.

The benefits of outsourcing are extensive. Some of the main reasons a business may outsource include; cost savings, efficiency gains, gaining more expertise and accessing wider locations and more diverse skill sets.

We have locations all over the globe, from the UK and the USA to Asia and across Europe. All with various capabilities, they are strategically placed to ensure we can offer our clients the most effective solutions. Learn more about our locations here.

We are regularly recruiting, and all new positions are shared on our careers page, where you can learn more about the benefits of working for DDC OS.

Absolutely! Our main channel of communication is LinkedIn but, we are also available on Facebook and YouTube. We have also joined TikTok; take a look!

We understand that this is a key concern for organisations looking to outsource. We work hard with you and the team to ensure your brand values are engrained into our approach from our initial discovery phases to onboarding and ongoing through regular coaching. We have built a hugely successful reputation over the past 30 years, all because we take your projects personally.

Yes, absolutely. We work across a wide variety of systems and are generally well-versed in many of the industry-leading platforms. Alternatively, we can work with you to identify, implement and manage a new technology stack.

Utilising our hybrid delivery model, we can offer 24/7/365 cover.


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