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With extensive experience in the utilities industry that includes supporting established providers, challenger brands, start-ups and SoLR processes, we have the knowledge to deliver excellent service for your customers whilst developing operational efficiencies.
Adapting to the ever-changing utilities landscape is a challenge for any business. With endless regulations to consider, evolving customer expectations, and innovations in digital transformation, utility brands are under more pressure than ever before.
As a leading provider of utilities outsourcing solutions, we have the experience and expertise to help your businesses succeed. From customer experience to BPO, we have a solution that can fit your needs.
Business Process Outsourcing (BPO) is all about bringing together the power of technology and people to handle a range of processes.
Outsourced customer support comes in many forms but has the same end goal: delivering meaningful customer interactions.
We support identifying, implementing, and developing solutions specific to your brand, guiding you every step of the way.
With the experience of working with many businesses at different stages of their development, we have a unique insight into the challenges that an outsourcer can support with at various points of the customer journey.
We understand that every interaction is different, so we tailor our approach for you and your customer accordingly – reducing costs without sacrificing quality. With a delivery based on empathy and empowerment, we become an extension of your brand.
Our range of scope makes us the perfect partner for utilities growth. By being able to not only support customers through our contact centre but manage their accounts and ensure that behind the scenes are operating effectively, our multi-skilled team can deliver better value. One team, one experience.
DDC Outsourcing Solutions Limited – Ltd No. 2151319
