flexible and innovative

Customer-centric solutions

With extensive experience in the utilities industry that includes supporting established providers, challenger brands, start-ups and SoLR processes, we have the knowledge to deliver excellent service for your customers whilst developing operational efficiencies.

Adapting to the ever-changing utilities landscape is a challenge for any business. With endless regulations to consider, evolving customer expectations, and innovations in digital transformation, utility brands are under more pressure than ever before.

SPECialists IN This SECTOR

DDC in Utilities


Outsourcing solutions for utilities companies

As a leading provider of utilities outsourcing solutions, we have the experience and expertise to help your businesses succeed. From customer experience to BPO, we have a solution that can fit your needs.


Across the utilities sector, we have helped businesses to:

Customer Support


Check out our solutions


Business Support

Business Process Outsourcing (BPO) is all about bringing together the power of technology and people to handle a range of processes.


Customer Support

Outsourced customer support comes in many forms but has the same end goal: delivering meaningful customer interactions.


Data & Technology

We support identifying, implementing, and developing solutions specific to your brand, guiding you every step of the way.


Extensive experience

With the experience of working with many businesses at different stages of their development, we have a unique insight into the challenges that an outsourcer can support with at various points of the customer journey.


We Deliver A

Customer-centric approach

We understand that every interaction is different, so we tailor our approach for you and your customer accordingly – reducing costs without sacrificing quality. With a delivery based on empathy and empowerment, we become an extension of your brand.

Business Support

Driving CX & operational efficiencies

Our range of scope makes us the perfect partner for utilities growth. By being able to not only support customers through our contact centre but manage their accounts and ensure that behind the scenes are operating effectively, our multi-skilled team can deliver better value. One team, one experience.


Success Stories

Case studies

Utilities – Water Supplier

Providing payment processing & digital mailroom support for a large water supplier

Utilities – Non-profit

Customer service support for a rapidly growing non-profit energy provider

Utilities – Localised Energy Supplier

Customer Support solutions for a localised energy supplier

Utilities – Energy Sector

Customer Support solution for an energy provider

Energy Switching

Multichannel CX support for an energy-switching service

Utilities – Industry Operations

Business Support solutions for a carbon-neutral energy supplier

Multi-service Utility Provider

Providing solutions for a fast growing utilities provider

Utilities – SaaS

Expanding the offering of a SaaS provider in the utilities industry


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