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In today’s retail and e-commerce environment, the ability to quickly adapt to changes in demand is more important than ever before. With challenges across the supply chain, changes in technology, and customer expectations continually shifting, it is essential to have a partner to help you focus on your key objectives. By taking ownership of your challenges and working with you to remove pain points, we can radically improve the consistency of your service offer whilst reducing the cost to serve. We have a great team of experienced people who love to create appropriate solutions for our partners and your customers.
As a leading provider of retail outsourcing solutions, we have the experience and expertise to help your businesses succeed. From customer experience to BPO, we have a solution that can fit your needs.
For an international consumer knowledge company, we provide extensive data capture services that are supplemented by our knowledge-based technology. Our solutions enable our clients to analyse and monitor retail markets quickly and at scale.
Our multilingual data experts create accurate and compliant product content that is required to display products online. This is done across several international markets and languages, covering product descriptions, measurements, nutritional information and much more.
For globally recognised retailers, we specialise in processing and cleansing customer data to ensure accurate records throughout their journey, addressing queries regarding customer data, and enhancing the customer experience from start to finish. Unlocking actionable insights from complex data landscapes is at the heart of what we do.
Through our custom-built software and app creation tools, we are delivering connected experiences to customers driving brand loyalty for many retailers. Supplemented by a team of customer specialists, we are providing multimedia engagement campaigns.
As payment options multiply, customers have more choices than ever before to get the products they love. We support payment systems and financial service providers in communicating with retailers and consumers, as well as supporting back-office processes.
Our award-winning customer service teams are supporting international retailers across various markets. Our global service centres ensure their customers receive a tailored and relevant experience. We are where your customers are, covering multiple channels from email, instant messaging, voice and beyond.
The complex world of order fulfilment and returns touches many organisations we actively support with real-time data insight and communication services for customers and support workers, ensuring an effective process at each stage of the orders lifecycle.
Our service scope enables us to offer a closed-loop retail solution, to learn how we are doing this, click any of the sections below.
Business Process Outsourcing (BPO) is all about bringing together the power of technology and people to handle a range of processes.
Outsourced customer support comes in many forms but has the same end goal: delivering meaningful customer interactions.
We support identifying, implementing, and developing solutions specific to your brand, guiding you every step of the way.
Our teams are global; they are remote, they are office-based, and, more importantly, they are an extension of your brand. Your customers will receive one unified experience; we work with you to ensure our brand adoption, both at launch and throughout our engagement, is up to the minute and reflective of your brand goals and values.
Streamline and simplify your business by working with an outsourcing partner that can support both front and back-office services—creating a holistic view of processes, increasing value, and benefitting from efficiencies otherwise unrealised.
DDC Outsourcing Solutions Limited – Ltd No. 2151319
