Retail

A-unified-customer-experience

An agile partner FOR

A unified customer experience

In today’s retail and e-commerce environment, the ability to quickly adapt to changes in demand is more important than ever before. With challenges across the supply chain, changes in technology, and customer expectations continually shifting, it is essential to have a partner to help you focus on your key objectives. By taking ownership of your challenges and working with you to remove pain points, we can radically improve the consistency of your service offer whilst reducing the cost to serve. We have a great team of experienced people who love to create appropriate solutions for our partners and your customers.

Your Sector

Business process outsourcing for retail companies

As a leading provider of retail outsourcing solutions, we have the experience and expertise to help your businesses succeed. From customer experience to BPO, we have a solution that can fit your needs.

Across the retail sector, we have helped businesses to:

SPECialists IN This SECTOR

Our closed-loop retail solutions

Our service scope enables us to offer a closed-loop retail solution, to learn how we are doing this, click any of the sections below.

Buying Insights

Buying Insights

Managing the data capture for the largest consumer panel on the market today, our knowledge-based technology-enhanced solution enables our client to analyse and monitor retail markets.
e-Product Creation

e-product Creation

Our global data experts create accurate and industry-compliant product content required to display products online. From product descriptions, measurements, nutritional information and more… Across several international languages and global markets.
Data Management

Data Management

Maintaining our client’s complex and changing customer data across two global locations, interacting with consumers, retailers and government agencies.
Customer Engagement

Customer Engagement

Multi-media engagement campaigns supported by customer voice, industry, and competitor marketplace intelligence. Including a white-label SMART app engagement tool.
Customer Support

Customer Support

Our global service centres support customers throughout their customer journey in several international languages via the channel that suits the customers from voice, email, chat, social media messaging, SMS & post.
Fulfilment & Delivery

Fulfilment & Delivery

Supporting consumers, retailers, distributors and manufacturers to send, track, receive and return parcels through various back office tasks and contact management.

SPECialists IN This SECTOR

Our retail eco system

Managing the data capture for the largest consumer panel on the market today, our knowledge-based technology-enhanced solution enables our client to analyse and monitor retail markets.
Our global data experts create accurate and industry-compliant product content required to display products online. From product descriptions, measurements, nutritional information and more… Across several international languages and global markets.

Maintaining our client’s complex and changing customer data across two global locations, interacting with consumers, retailers and government agencies.

Multi-media engagement campaigns supported by customer voice, industry, and competitor marketplace intelligence. Including a white-label SMART app engagement tool.

Our global service centres support customers throughout their customer journey in several international languages via the channel that suits the customers from voice, email, chat, social media messaging, SMS & post.

Supporting consumers, retailers, distributors and manufacturers to send, track, receive and return parcels using a secure locker system across the UK.

OUR APPROACH

What can we do for you?

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Business Support

Business Process Outsourcing (BPO) is all about bringing together the power of technology and people to handle a range of processes.

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Customer Support

Outsourced customer support comes in many forms but has the same end goal: delivering meaningful customer interactions.

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Data & Technology

We support identifying, implementing, and developing solutions specific to your brand, guiding you every step of the way.

Global Made Local

One
experience

Our teams are global; they are remote, they are office-based, and, more importantly, they are an extension of your brand. Your customers will receive one unified experience; we work with you to ensure our brand adoption, both at launch and throughout our engagement, is up to the minute and reflective of your brand goals and values.

One-experience
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Choose Ease

One outsourcer. Many solutions.

Streamline and simplify your business by working with an outsourcing partner that can support both front and back-office services—creating a holistic view of processes, increasing value, and benefitting from efficiencies otherwise unrealised.

Retail Specific

Case studies

Retail – Photo Products

Customer Experience & back office for a well-renowned photo product retailer

Retail – Online Optician

Multilingual customer service solutions for Europe’s leading omnichannel optician.

Retail – Headwear/Apparel

Multilingual customer lifecycle solutions for a global headwear and apparel manufacturer

Market Research – Information & Consultancy Group

Data capture for a world-leading information and consultancy group

FMCG – Global Digital Content Creator

Customer Service and Digital Content Creation
Cs-Ecom

E-Commerce

Multilingual customer support for a global fashion brand

Distribution – Parcel Locker Service Provider

Customer Support solution for a fast-growing parcel locker service provider.

Contact

Get in touch