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talented people
locations globally
years of experience
languages
Through our people, technology, locations, and experience, we deliver international customer-centric solutions in many languages. Our services include:
With ever-changing options for engaging with customers, we work with you to identify the most suitable channels and work with our technology partners to utilise technology to deliver a seamless experience regardless of where contacts come from.
With our outsourced customer support services, you can rest assured that you’ll be ready to assist your customers at every touchpoint, including:
Our exceptional bilingual teams can offer over 30 languages across our solutions, ensuring our international clients can deliver relevant and quality support to their customers, wherever they may be. Through digital means, the global market is more accessible than ever, and therefore the importance of communication has never been so prominent.
As a global outsourcer, we can deliver services in the most suitable locations, determined by skill set requirements, budgets and preferences. So, if you are looking for an onshore, nearshore, offshore or hybrid combination, all supported by a secure remote workforce, then DDC OS is your partner.Â
Outsourcing is all about agility and flexibility, and here at DDC OS, we keep this at the forefront of all our offerings. Each of our tailored services has flexibility at its core. Flexible in terms of location, skill sets, commercial models, availability (24/7) and beyond.
Moreover, the contact centre environment demands an agile workforce that adapts to your demand and volumes. From seasonal influx to promotional windows, we provide a team that delivers what is needed, when and where.
You may be looking to your outsourcing partner to offer an end-to-end service handling your entire channel mix, or maybe you require support in one area. Our solutions are all about providing value add outcomes for you.
Our customer care solutions combine with BPO services, giving you even more opportunities to streamline your workflow. This is vital in driving down the cost of serve and reducing the need for contact.
As an international outsourcer, DDC OS have all of the accreditations you would expect to ensure a secure and compliant operation. These include but are not limited to; ISO 27001 Information Security Management and ISO 22301 Business Continuity.
No client of DDC OS will be lost in a large corporate organisation; we work tirelessly to successfully support our clients. That’s what stands us out from the rest. We want to develop long-standing relationships.Â
Our partnership approach expands to our network, where we work with software providers, the DDC Group, industry bodies and beyond to ensure we are at the forefront of all that is new and, more importantly, relevant to our clients.
DDC Outsourcing Solutions Limited – Ltd No. 2151319