Customer Support


Customer services tailored to your business

Outsourced customer support comes in many forms, but has the same end goal, to deliver meaningful customer interactions. Our partnership approach ensures we meet the vision and values of your brand, whilst reducing complexity, improving consistency, and delivering attractive commercial benefits to your business.

Our approach focuses on empowering our people with the proper knowledge and technology to ensure they can successfully resolve issues and leave customers with a positive impression. As the industry begins to focus on customer service as a value-add proposition rather than a cost centre, partnering with an experienced outsourcing provider can help offer the flexibility you need to realise value-based outcomes.

Our customer-centric outsourced solutions provide businesses, large and small, with the resources they need to capture, retain, and delight their customers. Our custom partnership approach means every facet of our outsourced customer support service is tailored to you. We get to know your brand, vision, and values and adapt our service to suit your customers.

talented people


locations globally


years of experience




Our outsourced customer support services


Through our people, technology, locations, and experience, we deliver international customer-centric solutions in many languages. Our services include:

All our customer support solutions are underpinned by


With ever-changing options for engaging with customers, we work with you to identify the most suitable channels and work with our technology partners to utilise technology to deliver a seamless experience regardless of where contacts come from.

With our outsourced customer support services, you can rest assured that you’ll be ready to assist your customers at every touchpoint, including:


The Benefits

Outsource with DDC today and…


Case studies​

Utilities – Non-profit

Customer service support for a rapidly growing non-profit energy provider

Utilities – Energy Sector

Customer Support solution for an energy provider

Retail – Photo Products

Customer Experience & back office for a well-renowned photo product retailer

Retail – Online Optician

Multilingual customer service solutions for Europe’s leading omnichannel optician.

Energy Switching

Multichannel CX support for an energy-switching service


Multilingual customer support for a global fashion brand

Distribution – Parcel Locker Service Provider

Customer Support solution for a fast-growing parcel locker service provider.

Finance – Financial Services

Data capture for a financial service provider

Public Relations – PR & Media

Multilingual research and customer support for a PR and media software company

Telecoms – Broadband (& Multi-Utility) Provider

Successfully providing customer support for a broadband provider

Retail – Headwear/Apparel

Multilingual customer lifecycle solutions for a global headwear and apparel manufacturer


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