As someone who has been working at DDC OS for almost six years, I was thrilled to finally have the opportunity to visit our colleagues in Sarajevo. And let me tell you; it did not disappoint!
My colleagues and clients constantly praise the brilliant culture, hospitality, and people we have working as part of the DDC family in Sarajevo, Banja Luka, and Serbia. So, it was great to experience it first-hand.
The purpose of my visit was to meet my colleagues in person, whom I had been working alongside for many years, and also to meet some of my newer team members based in Bosnia and Herzegovina who are part of my extended UK based Client Services Team.
The first morning was a bit of an adventure, as the hotel fire alarm went off at 2 AM! After just two hours of sleep, I boarded the plane to Sarajevo and joined everyone at the head office for a full day of meetings with our management team.
Speaking to our operational team members throughout the visit, it was clear to see how engaged, passionate and invested each of them are in our clients projects, ensuring they’re committed to exceeding the expectations in operational delivery; this is complemented by working in collaboration with our Client Services Managers, who work diligently with our clients on a daily basis to understand their business needs, challenges, and strategy. This approach allows us to drive a programme of continual improvement to deliver a partnership approach focusing on celebrating joint success.
I was quickly reminded of what an incredible amount of talent there is in our teams. Most notably, what stood out was how many of our people have been with DDC for many years and have grown and developed with the success of business, with many of the team progressing to senior management positions. This is important to me personally, as it allows individuals who are committed to the company to nurture their talent and grow aligned with our values and culture. It was also these opportunities that I was fortunately granted, allowing me the opportunity to progress my own personal career to reach my current goals.
One of the highlights of my visit was viewing the development and expansion of one of our clients new contact centres which will increase existing capacity from 200 to 350-seats upon completion. It was amazing to see the progress made to date, and I cannot wait to see the final result when it is completed this summer.
Thankfully, it wasn’t all work, I also had the pleasure of trying some incredible food and learning more about the history and culture of Sarajevo. I also got to experience the famous legendary story of drinking from Bascarsija, which states that “whoever drinks water from Bascarsija will return to Sarajevo,” only made me more excited to plan my return trip.
Overall, my visit to Sarajevo was an unforgettable experience. It reinforced what I already knew about the incredible talent and culture within our DDC family, and it was a privilege to meet my colleagues and team members in person. I’m already looking forward to my next visit and all the adventures that await.