Contact centres across the UK are invited to recognise the outstanding work of their teams and individuals by nominating them in the UK National Contact Centre Awards 2023. Organisers, the CCMA (Call Centre Management Association), have refreshed the programme and added several new categories, including Trainer of the Year, Leadership Team of the Year and Best Approach to CSR (Corporate Social Responsibility). Also introduced for the first time is Significant Contributor – a category designed to recognise a contact centre professional that has done something outstanding, beyond the remit of their day-to-day role.
The UK National Contact Centre Awards is the leading awards programme that recognises the remarkable talent within the UK contact centre industry, with CCMA members benefiting from free entry. The online process is simple and there is plenty of support from the awards team. The deadline to nominate was the 24 February 2023.
“I believe it’s really important that we come together to recognise the amazing talent leading one of society’s most important industries,” says Leigh Hopwood, CEO at the CCMA. “These awards are a pinnacle in the year; finalists and winners alike are so incredibly proud of what they have achieved and many go on to use the opportunity to elevate the reputation of their contact centre in their business.”
This year also sees the launch of Learning Manager of the Year, recognising the move by contact centre leaders to build out skills and capabilities to support colleague retention, and Best Colleague Wellbeing Programme where the judges will be looking for contact centre operations that are supporting colleagues across mental, physical, psychological and financial challenges, reflecting the current situation. The Best Approach to Diversity, Equity, Inclusion and Belonging (DEIB) is designed to evidence a genuine culture where everyone feels valued in the contact centre.
“Hearing the impact of simply being nominated into these awards is uplifting. As an industry so reliant on its people, this acknowledgment demonstrates the value that they bring, increases motivation and confidence and has a lasting impact on the whole team. It really is an opportunity to say ‘thank you’ as well as to benchmark the success of your teams over the last 12-18 months,” says Jason Mann, Head of Service Delivery, Hiscox and one of the Head Judges for these awards.
“In an ever changing environment, businesses are expected to adapt quickly, efficiently and effectively; with the pandemic this expectation only grew. Here at DDC OS our ability to adapt to working from home is what has enabled both us and our clients to continue to service customers and in turn retain our employees. The introduction of hybrid-working has allowed us to give employees a better work-life balance which overall has contributed positively to our employees wellbeing, something we are extremely passionate about. We are looking forward to sponsoring this years ‘Most Effective Approach to Hybrid Working’ as we believe in this way forward to ensure that we put our people and their wellbeing at the heart of everything that we do!” says John Callachan, CEO at DDC OS sponsors of this year’s awards.
Jackie Pringle, Director of Awards at the CCMA, added, “The entry process is quick and simple to navigate and gives the nominators the opportunity to really think about what their teams have achieved in the past 12 months and to showcase the unbelievable talent they have. All contact centre organisations should take this brilliant opportunity to enter this year in order to go on such an immense and exciting journey”. The winners will be announced at a glitzy Awards Night at Old Billingsgate in Central London on Monday 19 June 2023.
To find out more, visit www.ukncca.com. The winners will be announced at a glitzy Awards Night at Old Billingsgate in Central London on Monday 20 June 2022.
About the UKNCCA
The 28th edition of the UK National Contact Centre Awards makes them the longest running awards programme dedicated to recognising the talent in the UK contact centre industry. These awards are all about the people! They recognise those individuals and teams who are role models, working to make their contact centres more professional and industry leading. The awards have an excellent reputation across the industry for being of a very high standard. All the nominees go through a comprehensive judging process, with finalists facing a panel of judges. Judges are handpicked for their deep knowledge and experience in contact centre operations. Many have been judging with us for several years, and many have been through the process themselves as nominees. None of our judges are vendors or suppliers.
About the CCMA
The CCMA is the longest established association representing the UK contact centre industry. Our mission is to support contact centre leaders to enable them to deliver business success and to be a valued place for industry professionals to network and learn. Large or small, being part of the largest community of contact centre professionals means your contact centre team can benefit from opportunities to meet their peers, senior leaders and industry professionals, share best practice and improve skills and knowledge through learning and specialist training opportunities.
For more info, visit www.ccma.org.uk.