The greatest awards programme in the European customer contact industry.

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We are excited to be sponsoring the greatest awards programme in the customer contact industry. In its 22nd year, the award-winning European Contact Centre & Customer Service Awards (ECCCSAs) is the longest running and largest awards programme in the customer contact industry. The programme recognises organisations across Europe that are leading the way in delivering exceptional service to customers.

Overseen by Helen Wilson, Chair of the Judges and Chief Experience Officer at Ipsos, the awards are highly regarded for its robust judging process, the ECCCSAs award organisations that continually innovate to improve the customer experience, value their people and operate efficiently and effectively. Being an ECCCSA winner is a prestigious accolade that has proven to raise the profile of the contact centre operation, its capabilities and its stars.

The programme is seeing incredible growth with over 1,300 people from 25 different countries attending the Awards Evening pre-pandemic, representing the most senior customer experience professionals in Europe, as well as key industry influencers on customer contact.

It’s easy to take part with an online toolkit, webinar recording, videos, articles and an awards hotline. Winners get the recognition they deserve by celebrating their achievements at the prestigious awards evening hosted by Fiona Bruce and a surprise celebrity legend on Tuesday 22 November 2022 at Evolution, Battersea Park, London.