Wellbeing / Our Company Archives

Friday July 15 2022

The greatest awards programme in the European customer contact industry. For more information or to submit a nomination visit: www.ecccsa.com We are excited to be sponsoring the greatest awards programme in the customer contact industry. In its 22nd year, the award-winning European Contact Centre & Customer Service Awards (ECCCSAs) is the longest running and largest […]

Tuesday June 21 2022

One of the main objections we hear in relation to outsourcing customer services is brand protection, and as a marketing department, it’s one we can certainly relate to. You’ve invested everything into growing your business; you are proud of your team, reputation and culture, but you are growing rapidly. You need extra resources and support, […]

Friday February 25 2022

DDC are excited to announce further expansion in the Balkan region with the recent opening of a new language hub in Belgrade, Serbia. DDC’s new language hub will initially launch with a team of 50 and provides new job opportunities for those in the Belgrade area with language skills. The team will grow rapidly over the coming months, to support the […]

Friday July 2 2021

DDC Outsourcing Solutions have become certified to the ISO 22301:2019 Business Continuity Standard.

Wednesday April 21 2021

Happy Earth Day! We are proud to celebrate today as a company that has achieved its ISO 14001 Environmental Certification, with a fully mature compliant management system in place.

Monday March 8 2021

Happy International Women’s Day, this year’s #IWD2021 theme is #ChooseToChallenge

Friday March 5 2021

Today is #EmployeeAppreciationDay so we spoke to our CEO, John Callachan about our workforce at DDC OS. Here’s what he said: Any of us working here at DDC OS know how passionate you are about our people, tell us why? Our employees are the difference between success and failure, to say they are crucial to the success of the […]

Thursday October 1 2020

2020 has been a difficult year. The COVID-19 global health crisis has created rippling shocks which will continue to be felt the world over, for some time to come. People are grappling with fear, uncertainty, and constant change

Monday August 10 2020

Here at DDC OS, we have recently refreshed our company values. For nearly 20 years we have been operating with the same values, and many of them still remain as integral elements of our approach, however, as the world and our business has evolved, it was time to review them. So, why does the company […]

Thursday March 19 2020

At a time of uncertainty, the world needs its Superheroes more than ever. While many isolate and enjoy Marvel’s latest movie on Netflix for escapism, what we really need are real-life heroes. Thankfully, here at DDC OS, we are fortunate to have a new hero each and every month. However, this month is different, being […]

Tuesday March 3 2020

Tell us more about the award and what it was for? HRO Today is a Global HR membership channel and community; they unite HR, L&D, and Talent Acquisition practitioners, discuss best practice, share skills, and knowledge. There are monthly publications, webinars, and seminars. The association is split into geographic regions and I am actively involved […]

Tuesday February 25 2020

To celebrate The DDC Group’s 30th anniversary, employees are being encouraged to support a range of giveback initiatives, equating to 30 days. Auction Supported by New Era Caps Each year our retail customer service team receive a range of products, including clothing and accessories to help provide a better and more knowledgeable experience for the […]

Thursday February 20 2020

On a recent visit to our Bosnian head office in Sarajevo, Nielsen Brandbank (NBB) were left delighted at what they saw. As a long-standing client, this was an opportunity for Mike Nickituk, Global Managing Director, to witness first-hand the work our team have been delivering successfully for many years. During the visit, Jelena, one of […]

Thursday February 13 2020

As the curtain closed on 2019, our amazing team in Bosnia took the time to rightfully celebrate and look back on another successful year. A New Year’s Eve party took place, with around 400 members of the team from Sarajevo and Banja Luka in attendance. The dinner party involved prize games, with the winners heading […]

Wednesday January 29 2020

From late January until March 2020, we’ll be supporting the Disability Confident campaign. This is a time when many employers are planning for the new financial year and looking to recruit new talent. We want to use this opportunity to spread the word about Disability Confident to other businesses and share our experiences of how […]

Tuesday January 14 2020

Each year the team at DDC OS UK raise money for a local charity, and in 2019 supported the Bassetlaw Hospice. Through a range of fundraising activities from fancy dress to cake sales and goody bag sales, the team raised £2,000! Not to mention another hugely successful food bank collection! Moving into the new year, […]

Friday December 20 2019

Thank you, thank you, thank you! At this time of year, like many organisations, we take stock of the year and give thanks to all those involved. It’s been another year of growth and change for us here at DDC OS, a testament to our team working hard all over Europe, so firstly, thank you […]

Monday August 26 2019

The DDC Group Launches 12-Month, Global Corporate Social Responsibility Program Entitled “DDC 30 Days of Good” To Commemorate 30 Years of Business Celebrating their 30th anniversary in operation, The DDC Group invites every team member, across all locations, to perform local acts of service that accumulate to 30 days over a 12-month period. August 27, […]

Wednesday August 14 2019

We are delighted to have been shortlisted at the upcoming European Contact Centre & Customer Service Awards. We are finalists in the Best Multilingual Contact Centre category and look forward to the evening where we are up against some fine competition. Our customer service team based in Bosnia have been delivering exceptional quality for several […]

Thursday July 25 2019

More than half of employees state that they have suffered from ‘common’ mental health problems, and in the UK someone is made ill by stress at work every two minutes. Finding ways to prevent such occurrences, and to improve mental health is a key topic for employers and their HR teams. Not only does protecting […]

Thursday February 14 2019

Throughout 2018, DDC Outsourcing Solutions UK (DDC OS) supported local charity Muddy Fork. The charity was set up to provide Wellbeing and Mental Health support through conservation and wildlife gardening in Nottinghamshire. The team at DDC OS came together for a variety of fundraising activities, from Easter Extravaganzas to Christmas Festivities there was fun to […]

Tuesday February 12 2019

On 27th September 2018, DDC MLS took part in Audi Business to Business (B2B) Run in Sarajevo for the second year running. This 5km run for businesses is organised in many European cities and promotes health, activity and teamwork. Together with over 1200 people from more than a hundred companies based in Bosnia and other guest […]

Wednesday October 3 2018

Sarah Godfrey, Business Development Manager, shares some insight from her recent trip to Sarajevo, Bosnia. This week I had the pleasure of accompanying some prospective clients on a site visit to our Sarajevo offices, as part of their selection process. They were keen to understand more about our site and our teams, and also about […]

Thursday September 27 2018

This week, we are excited to launch our internal Leadership Development Programme here at DDC OS UK. The course is 9 bespoke modules which will focus on our unique needs; It includes analysing the existing organisational leadership and culture and discovery of the ‘cause and effect’ processes that are currently in place to help shed […]

Wednesday August 15 2018

With various challenges faced in Q2, it was great seeing the hard work and dedication from all of our nominees. After careful consideration our Employee Forum has spoken; In 1st Place Chloe Rhodes & Jordan Humphries Chloe and Jordan stepped up to help the training team at a time support was urgent. Both embraced their first […]

Friday May 25 2018

On the evening of May 24th at The Hilton, Manchester Deansgate The GSA UK held their annual Top Performers and Professional Awards Dinner. Here at DDC OS we are delighted to announce that we have been chosen as a Top Performer, Kerry Hallard, CEO of GSA UK discusses our inclusion; “DDC Outsourcing Solutions UK were […]

Tuesday March 6 2018

As it’s National Apprenticeship Week, Marie Sandler, HR Director here at DDC Outsourcing Solutions UK (DDC OS) has taken some time to reflect on how the initiative impacts our business… In the lead up to National Apprenticeship Week, I have attended a number of events related to apprentices and this compelled me to reflect […]

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