A Year in Review with John Callachan

After the challenges of 2020 & 2021, this year was full of hope and curiosity for what the “new norm” might look like. Whilst we have now learned to live with Covid, the cost of the pandemic and political uncertainty has led to a global cost of living crisis. Nonetheless, there is much to be grateful for here at DDC OS in what has been another year of growth, more jobs globally, change, innovative solutions, and fun!

As always, I must start with how incredibly proud I am of our teams across the globe, who have continued to deliver and succeed throughout 2022 and are preparing for an even better 2023. Not only do we have an abundance of amazing people, but I would also like to shout out to our clients who work in partnership with us, ensuring that we all succeed together through tough times, particularly when predicting volumes and forecasts are almost impossible.

Picking out highlights in a year in which DDC OS grew by a further 25% is tough! What springs to mind straight away is our continued growth across the UK, including Birmingham and Sheffield. Also, we took our first steps in Belgrade, Serbia and moved into new offices in Banja Luka (Bosnia & Herzegovina). All of this is a direct impact of our teams delivering exceptional results for our clients across new and existing work streams. We’ve welcomed new clients, partners, and many new faces to our DDC family, which makes me very excited about the year ahead. To top the year off nicely our teams hard work was recognised at the European Contact Centre & Customer Service Awards with two silver awards and a High Commendation. It’s a real sign of the steps we have taken as a business, continually moving forwards.

Thank you, Team DDC and thank you, clients and partners.

Here is to 2023 and beyond; we will be ready for the inevitable challenges we will face but also determined to achieve our goals whilst keeping our people at the heart of all we do.



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