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Part One – A Window of Opportunity

As we see the easing of Covid restrictions across the UK and a sense of normality return, we felt this was the time to look at how retail has had to adjust and what we might see moving forwards. Many retailers have had to quickly adapt to new forms of digital engagement and improve their existing setup to handle larger volumes. Physical stores already under pressure in some areas had unprecedented challenges to face. As we emerge into the “new norm”, we’re taking a moment to reflect upon these developments and look forward to how these changes are shaping the future of retail. 

Here at DDC Outsourcing Solutions, we are proud to be part of the retail industry and its ecosystem – a sector that has shown great resilience and agility, not only in recent years but as a constant.   

We have been operating in the customer service industry for over 30 years across international markets. Our experience and knowledge, combined with that of our partners and clients, gives us a great vantage point to discuss significant trends. We’d love to hear your thoughts on these topics; the aim is to get us all thinking about new ways to look beyond surviving and focus on thriving.  

Over the coming weeks in our blog series “A Window of Opportunity”, we explore how the world of retail has reacted and take a look at the lasting impressions this period of ferocious change has had. 

Next week, we’ll begin by looking at how the changes in the high street might lead to a more interactive digital experience. As stated in Forbes, “Yes, the pandemic has turbo-charged digitisation, but e-commerce is no longer a differentiator”… stay tuned!  


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