Recently, Client Development Director Nicola Hopkins returned to our nearshore facilities in Sarajevo, Bosnia & Herzegovina. Joining her on the trip was a long-standing client,
Customer service remains the number one differentiator for any brand. Consumers today care more about the experience businesses can offer than their products, services, features,
On November 22nd at Evolution, Battersea Park, the annual European Contact Centre & Customer Service awards took place. DDC OS was shortlisted for three awards:
The holiday season represents a crucial period for retailers both online and in physical stores. During October, November, and December each year, companies experience rapid
It’s no secret that the last couple of years have had a phenomenal impact on the retail landscape. The pandemic caused the closure of stores
Modern Consumers Demand More There has never been as much choice as there is today; the world of e-commerce has ballooned, which means that there
We undeniably live in a data-driven world. If you want to get ahead and retain customers, making the best use of the information at hand
Due to rising demand, HGV driver shortages, and more expectant customers than ever before, it’s evident that the ‘Amazon Generation’ are pushing the industry to
The UK has the most advanced e-commerce market in all of Europe. This means that staying ahead of the game has never been more imperative;
The UK high street has been a changing landscape for some time. Add in a pandemic, and you’ve got a recipe for potential disaster. Case
As we see the easing of Covid restrictions across the UK and a sense of normality return, we felt this was the time to look
Excellent customer service is a top priority when you’re running a retail business. Here at DDC OS, we can help you outsource this aspect of
Let’s face it —personality matters. Marketing departments can spend millions on creating a solid brand personality. However, it’s the staff members on the front line
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