Retail Sector

The retail sector has never been as diverse with the growth of eCommerce and efforts of high street stores to diversify and compete.

Differentiation has, therefore, become essential with many retailers focussing on exceptional customer services as a unique selling point. DDC OS has been working with many organisations on this, helping to drive customer satisfaction.

While there are several metrics used to measure the success of a campaign, DDC OS’ key to success is all about empowering our team to service customers effectively. This involves extensive training and support that helps deliver a service focussed on empathy and knowledge.

DDC OS is currently working with a range of retail of organisations, across multiple locations in a variety of languages.

Check out these retail case studies:

Case Study

Hiring an in-house team was considered but does not give room for flexibility during low and peak periods, so I set out my mission on finding a partner who could provide us with a multilingual flexible solution.

Trish Freeborn, Head of Customer Service EMEA, New Era Caps.

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