The retail sector has never been as diverse with the growth of eCommerce and efforts of high street stores to diversify and compete.
Differentiation has, therefore, become essential with many retailers focussing on exceptional customer services as a unique selling point. DDC OS has been working with many organisations on this, helping to drive customer satisfaction.
While there are several metrics used to measure the success of a campaign, DDC OS’ key to success is all about empowering our team to service customers effectively. This involves extensive training and support that helps deliver a service focussed on empathy and knowledge.
DDC OS is currently working with a range of retail of organisations, across multiple locations in a variety of languages.
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