The lines between physical and digital shopping are blurring in today’s retail landscape. Consumers expect seamless experiences across multiple channels – whether they’re browsing products
The Impact for Customers and Energy Suppliers The global cost of living crisis has had a profound impact on consumers and businesses alike. Consumers are
Recently, Client Development Director Nicola Hopkins returned to our nearshore facilities in Sarajevo, Bosnia & Herzegovina. Joining her on the trip was a long-standing client,
Customer service remains the number one differentiator for any brand. Consumers today care more about the experience businesses can offer than their products, services, features,
On November 22nd at Evolution, Battersea Park, the annual European Contact Centre & Customer Service awards took place. DDC OS was shortlisted for three awards:
The holiday season represents a crucial period for retailers both online and in physical stores. During October, November, and December each year, companies experience rapid
Energy is a product with low margins and little differentiation. This makes the job of an energy retailer complex at the best of the times
It’s no secret that the last couple of years have had a phenomenal impact on the retail landscape. The pandemic caused the closure of stores
As the way customers engage with their utility suppliers and general purchasing behaviours change, the rise of the contact centre world is showing no signs
Recently, customers have been worried and concerned around matters such as supplier of last resort processes and price increases, and it is during such times
There are a lot of challenges facing customers currently with the rising cost of living and the impact financial burdens have on mental wellbeing. That
A big focus in Utilities, as in many industries, is the evolution of customer service offerings in a post-pandemic world. How have the customer expectations
The utility market has been experiencing unprecedented change; it is practically impossible to watch the news and not hear about the soaring energy prices
Modern Consumers Demand More There has never been as much choice as there is today; the world of e-commerce has ballooned, which means that there
We undeniably live in a data-driven world. If you want to get ahead and retain customers, making the best use of the information at hand
Due to rising demand, HGV driver shortages, and more expectant customers than ever before, it’s evident that the ‘Amazon Generation’ are pushing the industry to
The UK has the most advanced e-commerce market in all of Europe. This means that staying ahead of the game has never been more imperative;
The UK high street has been a changing landscape for some time. Add in a pandemic, and you’ve got a recipe for potential disaster. Case
As we see the easing of Covid restrictions across the UK and a sense of normality return, we felt this was the time to look
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