Posts

“You’re not solving the problem. You’re not even looking at the problem.”
£1,517 RAISED FOR LOCAL CHARITY
4 Reasons You Should Outsource Your Customer Services
4 SIMPLE WAYS TO MAINTAIN CUSTOMER RELATIONSHIPS – WITH RAY COOPER
5 REASONS TO OUTSOURCE YOUR BUSINESS PROCESSES
5 REASONS WHY YOU SHOULD OFFER MULTILINGUAL CUSTOMER SERVICE.
5 STAR CUSTOMER SERVICES
5 TIPS WHEN CHOOSING AN OUTSOURCING PARTNER
5 TIPS WHEN CHOOSING AN OUTSOURCING PARTNER
5 TIPS WHEN CHOOSING AN OUTSOURCING PARTNER
A CONVERSATION WITH UTILITIES EXPERT, JOHN BRIGNELL
A CONVERSATION WITH… COLIN GRAY, MANAGING DIRECTOR.
A CUSTOMER LIFECYCLE SOLUTION
A DAY IN THE LIFE OF CLAIRE ELLIOTT…
A DAY IN THE LIFE, DARREN HILL
A DAY IN THE LIFE, MICHAEL BLUMENTHAL
A HYBRID APPROACH – INFOGRAPHIC
A NEW DAWN FOR RETAIL AND OUTSOURCING?
A NEW YEAR, A NEW CHARITY – 2018
A REAL SUPERHERO – A DDC HEROES SPECIAL EDITION.
A SPOTLIGHT ON CUSTOMER ENGAGEMENT
A UTILITIES BRIEFING: THE PRICE CAP.
ADAM HAWLEY – SPOTLIGHT
ADIS OMEROVIĆ – SPOTLIGHT
AN INSIGHT INTO SARAJEVO
APPRENTICESHIP WEEK CELEBRATED AT DDC OS UK
ARE ERRONEOUS TRANSFERS CAUSING HEADACHES FOR YOUR CUSTOMERS?
AT DDC OS WE’RE PROUD TO BE DISABILITY CONFIDENT.
BACK BILLING OBLIGATION – A BRIEFING.
BILLING ISSUES IN THE UTILITIES MARKET?
BUILDING SUCCESS THROUGH RELATIONSHIPS
BUSINESS PROCESS OUTSOURCING OR KNOWLEDGE PROCESS OUTSOURCING?
CAN ENERGY SUPPLIERS AFFORD NOT TO OUTSOURCE?
CAN GOOD MARKETING PRACTICES INFLUENCE YOUR APPROACH TO CUSTOMER SERVICES?
CHARITIES AND THE IMPORTANCE OF HARNESSING SOCIAL MEDIA.
COLOUR DASH!
COMMUNICATIONS REVIEW – A UTILITIES BRIEF
COMPLAINTS BRIEF
CRITICAL ILLNESS IN THE WORKPLACE
CUSTOMER CARE AWARD WINNER
CUSTOMER EXPECTATIONS
CUSTOMER SERVICE WEEK
DATA CAPTURE – INFOGRAPHIC
DDC COMMUNITY – INCREASING USER ENGAGEMENT.
DDC HEROES – Q1 2018
DDC HEROES SO FAR.
DDC IN THE PHILIPPINES
DDC IN THE PHILIPPINES
DDC MLS COMPLETE THE AUDI B2B RUN
DDC MLS HUMANITARIAN FUND
DDC MLS NAMED IN THE TOP 20 FASTEST GROWING COMPANIES IN BOSNIA
DDC MLS REWARD TOP EMPLOYEES FOR 2017
DDC OS LAUNCH WELLBEING PROGRAMME
DDC OS SUPERHEROES!
DDC OS UK NAMED AS TOP PERFORMER 2018
DDC OS UK RAISE £2500 FOR LOCAL CHARITY
DDC OUTSOURCING SOLUTIONS APPOINT NEW CLIENT RELATIONSHIP DIRECTOR
DDC OUTSOURCING SOLUTIONS REVEAL REBRAND IN CONJUNCTION WITH THE DDC GROUP
DIGITAL MAILROOM INFOGRAPHIC
DIGITAL TRANSFORMATION IN CHARITIES
DISABILITY CONFIDENT LEADER AWARD – MARIE SANDLER
DISRUPTION IS HERE… BUT MAYBE IT ALWAYS HAS BEEN.
DIVERSITY AND INNOVATION WITHIN 21ST CENTURY WORKPLACES – WITH MARIE SANDLER, HR DIRECTOR
DOCUMENT DIGITISATION
ELVIRA PASAGIC – SPOTLIGHT
EMINA HODZIC – SPOTLIGHT
EMIR LOJO – SPOTLIGHT
EXPANSION CONTINUES FOR DDC OS
FINALISTS FOR THE BEST MULTILINGUAL CONTACT CENTRE
FINDING OPPORTUNITIES WITHIN THE GDPR
FUNDRAISING FUN THIS HALLOWEEN
FUNDRAISING TRENDS SET TO CONTINUE IN 2019
FURTHER SUPPORT FOR DDC’S 30 DAYS OF GOOD.
GDPR AND OUTSOURCING – BUSTING THE MYTHS
GDPR TECHNOLOGY; PRIVACY BY DESIGN PT.1
GDPR TECHNOLOGY; PRIVACY BY DESIGN PT.2
GIVEBACK IN GAMBIA
HALLOWEEN CELEBRATIONS
HANA DAUTOVIC – SPOTLIGHT
HARRIET IVISON – SPOTLIGHT
HEROES RETURNS – Q2
Inhouse Customer Services VS Outsourcing
JASMINA PARIC – SPOTLIGHT
JOHN CALLACHAN, NOA STRATEGIC LEADER OF THE YEAR 2016
KPO / BPO
LAMIJA HOROZIC – SPOTLIGHT
LDP Program
MARIE SANDLER HR DIRECTOR OF THE YEAR
MENTAL HEALTH FIRST AIDERS
MENTAL HEALTH WELLBEING AT DDC OS
MICHELLE DAVIES – DRIVING TRANSFORMATION AT DDC OS UK.
MORE THAN DOCUMENT DIGITISATION
MOVING FROM LEGACY TO SMART METERS: BRIEFING
MULTIMEDIA RESPONSE HANDLING
NEIL KIRKLAND – A DAY IN THE LIFE
NEW YEAR, NEW CHARITY
ONE YEAR AS MD – JOHN CALLACHAN
ONSHORE, OFFSHORE, NEARSHORE – CAN ALL THREE WORK FOR YOUR BUSINESS?
OUR DDC HEROES – Q4 2017!
OUR DDC HEROES…
OUR LATEST DDC HEROES
OUR LATEST DDC HEROES ARE HERE!
OUR LATEST DIGITISATION INFOGRAPHIC
OUR Q1 DDC HEROES!
OUR Q2 DDC HEROES!
OUR Q3 DDC HEROES
OUR TEAM IN SARAJEVO HOST TOTO ENERGY
OUTSOURCING – IT’S HERE TO STAY
OUTSOURCING: A-C
OUTSOURCING: D-G
OUTSOURCING: H-L
OUTSOURCING: M-Q
OUTSOURCING: R-U
OUTSOURCING: V-Z
OVER £2,000 RAISED ACROSS DDC OS UK AND MLS!
PRINT AND FULFILMENT – INFOGRAPHIC
PRINT CAPABILITIES – STEP BY STEP
RECAP: A CLIENT VISIT TO THE PHILIPPINES
RECOGNISING EXCELLENCE IN OUR SARAJEVO OFFICE
REDUCING RELIANCE ON PAPER USAGE
REFLECTIONS ON OUTSOURCING WITH ROBIN HOOD ENERGY
ROBOTIC PROCESS AUTOMATION
SARAJEVO – AN EVER-CHANGING CITY
SEASON`S GREETINGS FROM DDC OS
SEASONS GREETINGS
SMART METER INSTALLATION – A SUPPLIER VIEW
SMART METER ROLLOUT EXTENDED 2024
SPOTLIGHT – MARISA ADAMS
SPOTLIGHT: CLAIRE ELLIOTT
SPOTLIGHT: GEMMA SHIPLEY
START UP`S AND OUTSOURCING
SUPPLIER OF LAST RESORT BRIEFING
SUPPORTER ACQUISITION & CARE INFOGRAPHIC
SWITCHING BRIEFING
TAKE A LEAP – IT’S 2020
The Benefits of Diversity & Inclusion in an Ever Changing Work Environment
THE CHILDREN’S HOSPITAL CHARITY VISIT
THE DDC GROUP LAUNCHES 12-MONTH, GLOBAL CORPORATE SOCIAL RESPONSIBILITY PROGRAM ENTITLED “DDC 30 DAYS OF GOOD” TO COMMEMORATE 30 YEARS OF BUSINESS
THE DDC MLS CHARITY FUND
THE EVOLUTION OF THE MODERN-DAY OUTSOURCING PARTNER
THE FUTURE OF CUSTOMER SERVICE EXPECTATIONS
THE HERO OF APRIL
THE HERO OF DECEMBER
THE HERO OF JANUARY
THE HERO OF JUNE
THE HERO OF MARCH
THE HERO OF MAY
THE HERO OF OCTOBER
THE HERO OF SEPTEMBER
THE HYBRID SOLUTION INFOGRAPHIC
THE KEY TO SUCCESSFUL MULTILINGUAL CUSTOMER SERVICES
THE ONSHORE/OFFSHORE HYBRID SOLUTION
THE REMARKABLE DDC TEAM IN BOSNIA CONTINUE TO SHINE.
TRAINING V DEVELOPMENT – AN IMPORTANT DISTINCTION
TRUSTING AN OUTSOURCER WITH YOUR BRAND.
UTILITIES: WHAT`S TRENDING
WHY GO ‘PAPERLIGHT’? A DIGITAL MAILROOM SOLUTION
Why our Business Values are important to us
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