In today’s dynamic business world, the value of data continues to rise. It’s the key to understanding your consumers, delivering exceptional service, spotting and eliminating
The British Library hosted the inaugural DDC Discusses event on Tuesday, 15th November. In the exclusive Boardroom suite, a select group of CX specialists gathered
It’s easy to see CX (Customer Experience) initiatives as a drain on customer resources. By the end of 2022, global CX technology spending is set
One of the main objections we hear in relation to outsourcing customer services is brand protection, and as a marketing department, it’s one we can
DDC are excited to announce further expansion in the Balkan region with the recent opening of a new language hub in Belgrade, Serbia. DDC’s new
Excellent customer service is a top priority when you’re running a retail business. Here at DDC OS, we can help you outsource this aspect of
Let’s face it —personality matters. Marketing departments can spend millions on creating a solid brand personality. However, it’s the staff members on the front line
Last month QMS International carried out an annual surveillance audit against the DDC OS Risk Management System, to ensure we meet the requirements of the ISO
Last month QMS International carried out an annual surveillance audit against the DDC OS Environmental Management System, to ensure the company meets the requirements of
Last week QMS International carried out an annual surveillance audit against the DDC OS Quality Management System, to ensure we meet the requirements of the
Happy International Women’s Day, this year’s #IWD2021 theme is #ChooseToChallenge
The Costs It’s an expensive time for energy suppliers. Fuel costs aside, a highly competitive marketplace has forced companies to focus on other ways of
In light of the recent news, that Ofgem has ordered 11 suppliers to improve their handling of complaints, we take a look at our approach
In our latest utilities briefing, we take a look at the price cap… WHAT IS THE PRICE CAP? Around 12 million households are currently on
On the evening of May 24th at The Hilton, Manchester Deansgate The GSA UK held their annual Top Performers and Professional Awards Dinner. Here at
The GDPR is almost upon us and many people have had their say on how it will affect the outsourcing industry. To put to bed
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