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Read more Why COVID-19 is causing the energy industry issues and not for the reasons you might think…

Thursday March 11 2021

The last few months have seen increasingly turbulent times for energy suppliers, culminating in two suppliers shutting up shop in the previous few months alone.

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Read more International Women’s Day 2021 

Monday March 8 2021

Happy International Women’s Day, this year’s #IWD2021 theme is #ChooseToChallenge 

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Read more START UP`S AND OUTSOURCING

Tuesday September 24 2019

Technology has catapulted the concept of “Start-Ups” into mainstream business talk. Who will be the next big thing? How are they going to disrupt their industry? From Monzo in banking to Padoq in the social sphere, it’s hard to keep up! Even well-established sectors aren’t immune, look at Gillette the self-proclaimed (rightly so) – “best […]

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Read more SMART METER INSTALLATION – A SUPPLIER VIEW

Tuesday June 4 2019

What should happen before the meter is installed? Your customer should fully understand the installation process and be made aware of your installation code of practice. This might be the Smart Metering Installation Code of Practice (SMICoP) or your own internal code of practice. You should advise the customer of what data is collected from […]

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Read more CAN ENERGY SUPPLIERS AFFORD NOT TO OUTSOURCE?

Tuesday November 27 2018

The Costs It’s an expensive time for energy suppliers. Fuel costs aside, a highly competitive marketplace has forced companies to focus on other ways of differentiating themselves, requiring investment in other areas of the business. The customer experience is high on the agenda, leading to higher training costs, more technology and more systems. Behind that, […]

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Read more MICHELLE DAVIES – DRIVING TRANSFORMATION AT DDC OS

Thursday October 25 2018

By now you will have read at least one article on ‘Disruption’, if you haven’t, take a look at ours. The article references a number of changes we have implemented to drive us forwards, Michelle Davies, our Programme Director has been pivotal in any transformation. Recently, we took the time to sit with Michelle and […]

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Read more COMPLAINTS BRIEF

Monday October 22 2018

In light of the recent news, that Ofgem has ordered 11 suppliers to improve their handling of complaints, we take a look at our approach to complaints. The Ofgem Complaint Survey  Every 2 years Ofgem organises a survey to test customer satisfaction with how suppliers have handled their complaints. Traditionally the survey has been solely […]

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Read more DIGITAL MAILROOM INFOGRAPHIC

Monday October 15 2018

Check out this Digital Mailroom infographic. If you want to know more take a look here.

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Read more CHARITIES AND THE IMPORTANCE OF HARNESSING SOCIAL MEDIA.

Tuesday August 28 2018

The charity industry has changed. The fundraising preference service, coupled with the GDPR, has forced charities to change their culture. Gone are the days of hitting data hard, driving up the number of donors through cold calling. Likewise, the responses to the campaign teams in the high streets have dropped significantly. So how do charities […]

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Read more DISRUPTION IS HERE… BUT MAYBE IT ALWAYS HAS BEEN.

Friday August 17 2018

Recently, we have been approached by lots of publications to be part of their latest articles on the new hot topic – disruption. “Can disruption help to reinvent the reputation of outsourcing services?” “Chrissie, tell us how DDC OS UK is helping to disrupt the outsourcing industry!” To be honest, I wasn’t really sure what […]

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Read more A UTILITIES BRIEFING: THE PRICE CAP.

Thursday June 28 2018

In our latest utilities briefing, we take a look at the price cap… WHAT IS THE PRICE CAP?  Around 12 million households are currently on poor value default deals, paying as much as £300 more than those on the cheapest tariffs. Many of these households have never switched or have not done so for many […]

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Read more OUR LATEST DIGITISATION INFOGRAPHIC

Thursday June 14 2018

Check out our latest Digitisation infographic, and if you`d like to learn more take a look here.

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Read more DIGITAL TRANSFORMATION IN CHARITIES

Tuesday June 5 2018

DDC Charity Solutions work daily with a range of charities representing various worthy causes, but all share common struggles and challenges, two significant challenges are engaging younger supporters and increasing income streams. Lloyds Bank UK Business Digital Index found that, in 2016, 58% of charities did not have basic digital skills. Many charities are now […]

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Read more DDC OS UK NAMED AS TOP PERFORMER 2018

Friday May 25 2018

On the evening of May 24th at The Hilton, Manchester Deansgate The GSA UK held their annual Top Performers and Professional Awards Dinner. Here at DDC OS we are delighted to announce that we have been chosen as a Top Performer, Kerry Hallard, CEO of GSA UK discusses our inclusion; “DDC Outsourcing Solutions UK were […]

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Read more CUSTOMER CARE AWARD WINNER

Sunday May 20 2018

Co-op Energy stepped in as the supplier of last resort for customers of GB Energy Supply (GBES) when it failed towards the end of 2016. This was a high-risk project for the company and the win at the Utility Week Awards 2017 for Customer Care is a just reward for the hard work and dedication […]

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Read more BACK BILLING OBLIGATION – A BRIEFING.

Tuesday April 17 2018

IS YOUR SUPPLY BUSINESS READY FOR THE OFGEM BACK BILLING OBLIGATION? Any suppliers giving their regulations a bit of ‘TLC’ will know by now that Ofgem has this week decided to modify the standard conditions of the electricity and gas supply licences by inserting new condition 21BA to protect consumers from lengthy back-bills. The changes […]

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Read more GDPR AND OUTSOURCING – BUSTING THE MYTHS

Thursday April 12 2018

The GDPR is almost upon us and many people have had their say on how it will affect the outsourcing industry. To put to bed some of the concerns and myths around this, we have put together a Whitepaper with the help of GDPR experts. Download the paper below, and if you have any questions […]

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Read more GDPR TECHNOLOGY; PRIVACY BY DESIGN PT.2

Tuesday March 20 2018

After looking at the impact the GDPR would have on our daily productivity, in part two, we turn our attention to how it might help encourage a culture shift in companies handling data. The GDPR will affect employees at the majority of levels within an organisation handling personal identifiable data (PID), educating people in the […]

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Read more REFLECTIONS ON OUTSOURCING WITH ROBIN HOOD ENERGY

Monday March 12 2018

Andy Springall is the Operations Director at Robin Hood Energy (RHE), and has been working in the utilities business for some time partnering with a number of outsourcing suppliers. We recently took the time to sit with Andy and discuss his experiences of business process outsourcing… Tell us a little about RHE and the current […]

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