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E-Commerce

Multilingual Customer Support
As one of the world leaders in women’s and men’s fashion since its launch in 2006 – and with over 10 million followers on social media – this global fashion retailer needed an outsourcer that could deliver against their continued growth.

Client Needs

The client initiated an RFP process to identify a new supplier to support them with their growing customer service demands, specifically in terms of managing peaks.
They had big ambitions, shared our partnership vision and were looking for a high-quality one-team approach to service their global markets, so, DDC was invited onboard. They needed an outsourcer that could make sure they had access to the right people and technology and could deliver a high-quality service aligned with their budget. All across multiple languages as their global footprint continued to develop.

CX Solutions for a Global Fashion Brand

Our Solution Summary

  • A multilingual Solution, covering, English, French, German, Spanish, Swedish, and Italian.

  • Reduced cost-to-serve whilst not compromising on quality.

  • Customer services supported by BPO expertise.

  • Utilised a hybrid approach with our nearshore and offshore branches.

  • A one-team approach to global service.

  • 24/7 365 service is offered in English.

  • Multilingual offering covers: 12/7 365, which differentiates during peak season.

    • Key Success Points

  • No. 1

    Our nearshore team are consistently performing as the number one team across the entire customer service landscape

  • 1.4%

    Average attrition

  • The client has access to our CEO and executive team throughout the buying process, enabling open and transparent communication throughout.

  • Strategic discussions focus on growth of the DDC offering, exemplifying the success of the partnership.

  • Hitting and exceeding all targets

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    Our Solutions

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    DDC Outsourcing Solutions, Manton Wood Enterprise Park, Worksop S80 2RT

    DDC Outsourcing Solutions Limited – Ltd No. 2151319