The global cost of living crisis has had a profound impact on consumers and businesses alike. Consumers are struggling to pay for life’s essentials whilst
Energy is a product with low margins and little differentiation. This makes the job of an energy retailer complex at the best of the times
It’s no secret that the last couple of years have had a phenomenal impact on the retail landscape. The pandemic caused the closure of stores
As the way customers engage with their utility suppliers and general purchasing behaviours change, the rise of the contact centre world is showing no signs
Recently, customers have been worried and concerned around matters such as supplier of last resort processes and price increases, and it is during such times
There are a lot of challenges facing customers currently with the rising cost of living and the impact financial burdens have on mental wellbeing. That
A big focus in Utilities, as in many industries, is the evolution of customer service offerings in a post-pandemic world. How have the customer expectations
The utility market has been experiencing unprecedented change; it is practically impossible to watch the news and not hear about the soaring energy prices
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