DDC OS works in partnership with several utility companies, deploying solutions that improve process efficiencies and reduce costs. Our solutions create tangible benefits, such as crafting a climate of innovation within companies and providing a seamless service offering.
Since 2015, DDC OS have been working with utility organisations, from suppliers to metering and software, implementing solutions at various stages of the customer journey. After working with businesses at different stages of their development – including new entrants and the big 6 – we have a unique insight into the challenges that an outsourcer can support with.
As an established customer service provider, our 30+ years of knowledge help us to get the basics right, reducing cost and wasted effort for you, and ensuring the best experience possible for your customers. By understanding the various touchpoints of a customer and delivering a service based on empathy and empowerment, we become an extension of your brand.
Our success has been due to a range of factors, but there is always one stand out feature for our utility’s customers: our range of scope. By being able to not only support customers through our contact centre but manage their accounts and ensure that behind the scenes are operating effective, our multiskilled team are able to deliver better value. One team, one experience.
DDC OS then hit the ground running, and delivered exactly what we needed for three months, with all billing exceptions managed well within our standards. We were impressed with their knowledge and understanding of the energy industry as well as the structured account management and day to day support.
