MARKET LEADER IN UTILITIES MANAGED SERVICES

DDC OS works in partnership with several utility companies, deploying solutions that improve process efficiencies and reduce costs. Our solutions create tangible benefits, such as crafting a climate of innovation within companies and providing a seamless service offering.

WHO WE SUPPORT

New Entrants

Support through CME
Embedding of processes
Onboarding of customers to
first bill, right first time
Multi-skilled industry ready team
System and partner set up
Lower start-up costs

Fast Growth

Key business functions
Billing management
Payment management
Compliance assurance
Tactical business
process support
Proactive management
of customer base

Established Provider

Lower cost to serve
Drive efficiencies
Supports growth
CSAT/NPS increase

Customer Care

Sales
Billing
Queries
Collections
Retentions
Complaints

Operations

Registrations
Billing management
Payment management
Asset management
Dataflow management
Debt management
Losses

Operations Support

Quality assurance
Resource development
Management information
Change management
Insight and innovation

RESOURCE CENTRE

Price Cap

Back Billing

Erroneous Transfers

GDPR Whitepaper

Complaints

Communications

SoLR

Utilities Managed Service

Switching

Smart Meters

Installing Smart Meters

WHY OUTSOURCE WITH DDC

Lower Cost
to serve

Access to
our industry
experts

ofgem
compliant
approach

Freeing up
valuable
management
time

Collaborative
partnership
approach

Case Study

DDC OS then hit the ground running, and delivered exactly what we needed for three months, with all billing exceptions managed well within our standards. We were impressed with their knowledge and understanding of the energy industry as well as the structured account management and day to day support.

Utilities Sector