DDC OS works in partnership with several utility companies, deploying solutions that improve process efficiencies and reduce costs. Our solutions create tangible benefits, such as crafting a climate of innovation within companies and providing a seamless service offering.

CUSTOMER EXPERIENCE

    • Query Management  
    • Multichannel Solution 
    • Customer Onboarding
    • Complaint Resolution  
    • Billing Issues 
    • Appointment Setting 
    • Collections  
    • Retentions

Back Office

  • Billing Exceptions  
  • Metering  
  • Debt Management  
  • Dataflow Management  
  • Asset Management  
  • Payments  
  • Account Health Checks 

Service Enhancers

  • Quality Assurance  
  • Management Information  
  • Insight & Innovation   
  • Self Service Tools  
  • Resource Planning  

Why DDC OS are the partner for you?

Extensive
Experience

Since 2015, DDC OS have been working with utility organisations, from suppliers to metering and software, implementing solutions at various stages of the customer journey. After working with businesses at different stages of their development – including new entrants and the big 6 – we have a unique insight into the challenges that an outsourcer can support with.

Customer
Centric
Approach

As an established customer service provider, our 30+ years of knowledge help us to get the basics right, reducing cost and wasted effort for you, and ensuring the best experience possible for your customers. By understanding the various touchpoints of a customer and delivering a service based on empathy and empowerment, we become an extension of your brand.

Driving CX &
Operational
Efficiencies

Our success has been due to a range of factors, but there is always one stand out feature for our utility’s customers: our range of scope. By being able to not only support customers through our contact centre but manage their accounts and ensure that behind the scenes are operating effective, our multiskilled team are able to deliver better value. One team, one experience.

Case Study

DDC OS then hit the ground running, and delivered exactly what we needed for three months, with all billing exceptions managed well within our standards. We were impressed with their knowledge and understanding of the energy industry as well as the structured account management and day to day support.

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