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FMCG – Global Digital Content Creator

Multilingual Product Coding & Content Solution
Our client operates in the fast-moving consumer goods industry. They have established themselves as leaders in their field with a strong reputation as a trusted provider of digital product content for retailers worldwide. Our client’s world-leading end-to-end product content solutions deliver high-quality data, coded in line with local product regulations to provide engaging online retail experiences.

Client Needs

Our client’s objective was to reduce the turnaround times for their end customers to get high-quality product content live on their websites and expand their global reach into new markets. Our client sought an outsourcing partner with deep industry knowledge and expertise in delivering high-quality product content solutions to support this.
They specifically required assistance with data coding work that could be carried out with effective turnaround times and a high degree of accuracy in multiple languages. Due to our industry expertise and adaptable solutions, DDC OS was chosen as the partner

This collaboration and evolution of the initial solution assisted our client’s strategic goal of expansion into new markets and attaining industry-standard accreditations. The key to our long-running success has been working in partnership with our client and being responsive to the ever-changing marketplace

Our Solution Summary

DDC OS offers an innovative multilingual solution leveraging our product content capture expertise to support our client’s ambitious strategy of growing their global service offering. DDC receives digital label images, initially checked by our agents for quality. We ensure all relevant information is present to prevent unusable data. Our skilled multilingual team performs Data Capture and Quality Assurance with strict validation rules, maintaining regulatory standards and high-quality data. With this efficient two-step process, clients receive fresh, clean data for a single-language product within approximately 40 minutes following GS1 regulations. As this solution evolved, we assumed customer-facing responsibilities for our client’s end customers and introduced specialised roles to ensure quality control compliance post-production. Our experience with the BAU data coding process greatly enhanced the additional services we could provide. With a robust knowledge of coding regulations, we offer comprehensive support to our client and their end customers throughout the product lifecycle.
  • Delivered in Severn languages (Dutch, French, Finnish, Danish, Italian, Czech and English)

  • Our highly skilled teams deliver up to 50,000 products per quarter, capturing to strict validation rules and GS1 regulations.

  • Our QA agents check quality to the highest standard, ensuring customer satisfaction for our client's end customers.

  • A team of agents providing igh-quality, 24-hour service desk support across multiple markets and time zones.

  • A team of agents providing first-line support for our client's customers in Dutch and French.

  • A role dedicating to promoting and maintaining data quality and GS1 standards.

  • Key Success Points

  • Working with this client for 10+ years, we have seen some huge successes which have contributed to the longevity of the relationship:

  • By partnering with us, our client was able to save 50% off their bottom-line costs when they initially moved their in-house solution to DDC.

  • Reduced the average processing time per product by approximately 20 minutes, reducing our client's ETE process time to their end suppliers, while maintaining data accuracy.

  • We operate as a 0.6% rate of customer rejections for single-language capture and 1.25% for dual -language capture.

  • We were able to get new agents up and running to support with additional workload as volumes increased across certain projects. this is integral to our client's success in expanding to new markets

  • Customer Experience Related

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