Delivered in Severn languages (Dutch, French, Finnish, Danish, Italian, Czech and English)
Our highly skilled teams deliver up to 50,000 products per quarter, capturing to strict validation rules and GS1 regulations.
Our QA agents check quality to the highest standard, ensuring customer satisfaction for our client's end customers.
A team of agents providing igh-quality, 24-hour service desk support across multiple markets and time zones.
A team of agents providing first-line support for our client's customers in Dutch and French.
A role dedicating to promoting and maintaining data quality and GS1 standards.
Working with this client for 10+ years, we have seen some huge successes which have contributed to the longevity of the relationship:
By partnering with us, our client was able to save 50% off their bottom-line costs when they initially moved their in-house solution to DDC.
Reduced the average processing time per product by approximately 20 minutes, reducing our client's ETE process time to their end suppliers, while maintaining data accuracy.
We operate as a 0.6% rate of customer rejections for single-language capture and 1.25% for dual -language capture.
We were able to get new agents up and running to support with additional workload as volumes increased across certain projects. this is integral to our client's success in expanding to new markets
DDC Outsourcing Solutions Limited – Ltd No. 2151319