Outsourced customer service has become much more than answering the phone; as industry continues to evolve, due to ever changing technology development and increased customer expectations.

DDC OS Customer Experience solutions deliver a high-quality service and the operational capability to be scalable, in line with the demands of your business by utilising skilled and experienced teams over appropriate operational centres.

Our hybrid model provides flexibility to grow core functions within UK contact Centre’s, with support tasks being deployed either within the UK or through an offshore/nearshore hybrid model.

Clients benefit from dedicated specialists, sourced from within our existing experienced teams, and through our ability to recruit and onboard a robust selection of team members.


  • Customer Lifecycle


  • DDC Community