Handling Complaints: The Key to CX Success
10 May 2024
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No matter how much time and effort you put into building the perfect customer service strategy, customers are unlikely to be perfectly happy, all the
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No matter how much time and effort you put into building the perfect customer service strategy, customers are unlikely to be perfectly happy, all the
On November 22nd at Evolution, Battersea Park, the annual European Contact Centre & Customer Service awards took place. DDC OS was shortlisted for three awards:
The holiday season represents a crucial period for retailers both online and in physical stores. During October, November, and December each year, companies experience rapid
Energy is a product with low margins and little differentiation. This makes the job of an energy retailer complex at the best of the times
It’s easy to see CX (Customer Experience) initiatives as a drain on customer resources. By the end of 2022, global CX technology spending is set
In 2019, we visited the topic of customer service expectations and what the future would look like within this space. As was the case then,
One of the main objections we hear in relation to outsourcing customer services is brand protection, and as a marketing department, it’s one we can
Sleigh bells may not be ringing just yet, but as a business leader, you should be looking ahead to the holiday season. Before you know
Customer services matter. 96% of consumers say that this is an important factor when choosing whether to be loyal to a brand, according to a
Many have faced the same question, should we place our customer services inhouse, or outsource? Weighing up the pro’s and con’s, looking at the current set up and taking advice
In today’s globalised market, communicating only in one language can immediately limit your customer base. Here we share with you what we think are the
Gone are the day`s where bad customer service was only noticeable when we were directly involved. In the internet age, sites such as Trip Advisor
Written by, Niall Rogers, Business Development Manager at DDC OS. Operating in what I refer to as a hybrid role, in one moment I can
The struggles of the retail industry are apparent to even the untrained eye. Empty high street buildings have become the norm, and with growth of
Our specialist utilities team here at DDC OS have been vital in delivering great results for our clients, and a key element of that is
The Costs It’s an expensive time for energy suppliers. Fuel costs aside, a highly competitive marketplace has forced companies to focus on other ways of
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