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Read more The Largest GDPR Fines Recorded Since 2018

Friday June 18 2021

It’s been three years since 25th May 2018 when the EU introduced the Europe’s data privacy and security law.  

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Read more Why COVID-19 is causing the energy industry issues and not for the reasons you might think…

Thursday March 11 2021

The last few months have seen increasingly turbulent times for energy suppliers, culminating in two suppliers shutting up shop in the previous few months alone.

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Read more The Importance of Customer Services During the Holidays

Wednesday November 18 2020

Sleigh bells may not be ringing just yet, but as a business leader, you should be looking ahead to the holiday season. Before you know it, the most magical time of year will be upon us. So, have you made sure that your company is prepared for this period?

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Read more SMART METER ROLLOUT EXTENDED 2024

Friday February 14 2020

With 37 million meters still to be installed the ambitious 2020 deadline has, as expected, been extended. However, the new 2024 deadline still poses a substantial logistical headache for suppliers. It still requires the number of installations per month to more than double that of the current rate.   Here at DDC OS, we are at the forefront of the energy market, and […]

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Read more BILLING ISSUES IN THE UTILITIES MARKET?

Wednesday February 5 2020

As we have all seen in recent weeks, billing issues can be a very costly problem for energy firms. It is a complex industry, and there is no hiding from it, regulations that pose a challenge to even the most forward-thinking, agile firms. Processes and data flows to make the best project managers and data […]

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Read more FINALISTS FOR THE BEST MULTILINGUAL CONTACT CENTRE

Wednesday August 14 2019

We are delighted to have been shortlisted at the upcoming European Contact Centre & Customer Service Awards. We are finalists in the Best Multilingual Contact Centre category and look forward to the evening where we are up against some fine competition. Our customer service team based in Bosnia have been delivering exceptional quality for several […]

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Read more SMART METER INSTALLATION – A SUPPLIER VIEW

Tuesday June 4 2019

What should happen before the meter is installed? Your customer should fully understand the installation process and be made aware of your installation code of practice. This might be the Smart Metering Installation Code of Practice (SMICoP) or your own internal code of practice. You should advise the customer of what data is collected from […]

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Read more UTILITIES: WHAT`S TRENDING

Wednesday April 24 2019

Utilities: What’s trending… As we march through 2019, we take a look at some of the latest trends in the utilities market. As the market diversifies, decentralises and digitises the challenges become more and more apparent… Top Trend 1 AI investments from Energy & Utility retailers will double in 2019. As we have discussed in […]

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Read more MOVING FROM LEGACY TO SMART METERS: BRIEFING

Friday April 12 2019

Moving from Legacy to Smart Meters: A DDC OS Perspective What are Smart Meters? Smart meters measure a customer’s exact gas and electricity use and then send all the information back to the energy supplier, without the need for someone to come and take meter readings. The In-Home Display (IHD) tells the customer how much […]

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Read more A NEW DAWN FOR RETAIL AND OUTSOURCING?

Monday March 25 2019

The struggles of the retail industry are apparent to even the untrained eye. Empty high street buildings have become the norm, and with growth of super-brands like Amazon, it’s clear to see that online shopping is reigning supreme. At a time when the customer is spoiled for choice, a superior customer service experience has become […]

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Read more FUNDRAISING TRENDS SET TO CONTINUE IN 2019

Monday February 18 2019

Here at DDC Outsourcing Solutions UK, we like to stay ahead of the curve to ensure that we can offer our clients services that not only support them now but through any upcoming changes and challenges. The following trends were identified in a recent article by Charity Digital News, accessible here. Mobile Giving Statistics suggest […]

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Read more SWITCHING BRIEFING

Thursday January 24 2019

Hopefully, by now, you have had the opportunity to enjoy some of our utility briefings. We are delighted to share our latest instalment, looking at the Switching Programme. View the paper here.  We hope you find the content useful, and if you would like to learn more please feel free to get in touch.

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Read more CAN ENERGY SUPPLIERS AFFORD NOT TO OUTSOURCE?

Tuesday November 27 2018

The Costs It’s an expensive time for energy suppliers. Fuel costs aside, a highly competitive marketplace has forced companies to focus on other ways of differentiating themselves, requiring investment in other areas of the business. The customer experience is high on the agenda, leading to higher training costs, more technology and more systems. Behind that, […]

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Read more SUPPLIER OF LAST RESORT BRIEFING

Thursday November 15 2018

Hopefully, by now, you have had the opportunity to enjoy some of our utilities briefings. We are delighted to share our latest instalment, looking at the Supplier of Resort process. We hope you find the content useful, and if you would like to learn more please feel free to get in touch.  View the paper here.

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Read more COMMUNICATIONS REVIEW – A UTILITIES BRIEF

Monday November 5 2018

What is Ofgem`s Communications Review?  All businesses have an obligation to provide their customers with the right information at the right time and in the right format to enable them to make informed choices. In energy, this enables customers to manage their consumption and costs and as technologies and digital services advance. Ofgem has recognised […]

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Read more COMPLAINTS BRIEF

Monday October 22 2018

In light of the recent news, that Ofgem has ordered 11 suppliers to improve their handling of complaints, we take a look at our approach to complaints. The Ofgem Complaint Survey  Every 2 years Ofgem organises a survey to test customer satisfaction with how suppliers have handled their complaints. Traditionally the survey has been solely […]

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Read more CHARITIES AND THE IMPORTANCE OF HARNESSING SOCIAL MEDIA.

Tuesday August 28 2018

The charity industry has changed. The fundraising preference service, coupled with the GDPR, has forced charities to change their culture. Gone are the days of hitting data hard, driving up the number of donors through cold calling. Likewise, the responses to the campaign teams in the high streets have dropped significantly. So how do charities […]

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Read more DISRUPTION IS HERE… BUT MAYBE IT ALWAYS HAS BEEN.

Friday August 17 2018

Recently, we have been approached by lots of publications to be part of their latest articles on the new hot topic – disruption. “Can disruption help to reinvent the reputation of outsourcing services?” “Chrissie, tell us how DDC OS UK is helping to disrupt the outsourcing industry!” To be honest, I wasn’t really sure what […]

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Read more ARE ERRONEOUS TRANSFERS CAUSING HEADACHES FOR YOUR CUSTOMERS?

Thursday July 26 2018

At the Independent Suppliers Forum in October 2017, Ofgem drew attention to the high rates of Erroneous Transfers (ETs) in today’s retail market. An ET occurs when a customer is switched without their consent, this could be due to selecting the incorrect supply on registration, some confusion over the metering set up at a property […]

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Read more A UTILITIES BRIEFING: THE PRICE CAP.

Thursday June 28 2018

In our latest utilities briefing, we take a look at the price cap… WHAT IS THE PRICE CAP?  Around 12 million households are currently on poor value default deals, paying as much as £300 more than those on the cheapest tariffs. Many of these households have never switched or have not done so for many […]

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Read more DIGITAL TRANSFORMATION IN CHARITIES

Tuesday June 5 2018

DDC Charity Solutions work daily with a range of charities representing various worthy causes, but all share common struggles and challenges, two significant challenges are engaging younger supporters and increasing income streams. Lloyds Bank UK Business Digital Index found that, in 2016, 58% of charities did not have basic digital skills. Many charities are now […]

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Read more BACK BILLING OBLIGATION – A BRIEFING.

Tuesday April 17 2018

IS YOUR SUPPLY BUSINESS READY FOR THE OFGEM BACK BILLING OBLIGATION? Any suppliers giving their regulations a bit of ‘TLC’ will know by now that Ofgem has this week decided to modify the standard conditions of the electricity and gas supply licences by inserting new condition 21BA to protect consumers from lengthy back-bills. The changes […]

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Read more GDPR AND OUTSOURCING – BUSTING THE MYTHS

Thursday April 12 2018

The GDPR is almost upon us and many people have had their say on how it will affect the outsourcing industry. To put to bed some of the concerns and myths around this, we have put together a Whitepaper with the help of GDPR experts. Download the paper below, and if you have any questions […]

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Read more GDPR TECHNOLOGY; PRIVACY BY DESIGN PT.2

Tuesday March 20 2018

After looking at the impact the GDPR would have on our daily productivity, in part two, we turn our attention to how it might help encourage a culture shift in companies handling data. The GDPR will affect employees at the majority of levels within an organisation handling personal identifiable data (PID), educating people in the […]

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Read more REFLECTIONS ON OUTSOURCING WITH ROBIN HOOD ENERGY

Monday March 12 2018

Andy Springall is the Operations Director at Robin Hood Energy (RHE), and has been working in the utilities business for some time partnering with a number of outsourcing suppliers. We recently took the time to sit with Andy and discuss his experiences of business process outsourcing… Tell us a little about RHE and the current […]

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