For years now, artificial intelligence has been transforming the customer experience. The chances are you’ve already interacted with some form of AI solution when you’ve
On November 22nd at Evolution, Battersea Park, the annual European Contact Centre & Customer Service awards took place. DDC OS was shortlisted for three awards:
It’s no secret that the last couple of years have had a phenomenal impact on the retail landscape. The pandemic caused the closure of stores
Due to rising demand, HGV driver shortages, and more expectant customers than ever before, it’s evident that the ‘Amazon Generation’ are pushing the industry to
The UK has the most advanced e-commerce market in all of Europe. This means that staying ahead of the game has never been more imperative;
Sleigh bells may not be ringing just yet, but as a business leader, you should be looking ahead to the holiday season. Before you know
As we have all seen in recent weeks, billing issues can be a very costly problem for energy firms. It is a complex industry, and
We are delighted to have been shortlisted at the upcoming European Contact Centre & Customer Service Awards. We are finalists in the Best Multilingual Contact
The struggles of the retail industry are apparent to even the untrained eye. Empty high street buildings have become the norm, and with growth of
The Costs It’s an expensive time for energy suppliers. Fuel costs aside, a highly competitive marketplace has forced companies to focus on other ways of
In light of the recent news, that Ofgem has ordered 11 suppliers to improve their handling of complaints, we take a look at our approach
In our latest utilities briefing, we take a look at the price cap… WHAT IS THE PRICE CAP? Around 12 million households are currently on
The GDPR is almost upon us and many people have had their say on how it will affect the outsourcing industry. To put to bed
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