Artificial intelligence (AI), offers several benefits to business leaders, including giving them access to a 24/7 resource which never tires, rarely makes mistakes, and doesn’t
For years now, artificial intelligence has been transforming the customer experience. The chances are you’ve already interacted with some form of AI solution when you’ve
On November 22nd at Evolution, Battersea Park, the annual European Contact Centre & Customer Service awards took place. DDC OS was shortlisted for three awards:
It’s no secret that the last couple of years have had a phenomenal impact on the retail landscape. The pandemic caused the closure of stores
Due to rising demand, HGV driver shortages, and more expectant customers than ever before, it’s evident that the ‘Amazon Generation’ are pushing the industry to
The UK has the most advanced e-commerce market in all of Europe. This means that staying ahead of the game has never been more imperative;
Sleigh bells may not be ringing just yet, but as a business leader, you should be looking ahead to the holiday season. Before you know
As we have all seen in recent weeks, billing issues can be a very costly problem for energy firms. It is a complex industry, and
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