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Embrace the client's tone of voice to handle contacts effectively, increasing the speed of response. In turn reducing the number of comlaints.
Provided a flexible workforce, increasing its size when necessary to handle any periods of heightened activity.
Provided regular business intelligence and reporting to help advise them internally and externally.
Helped the client significantly reduce customer contact by implementing a new communications stream.
Utilizing our industry knowledge, we built a complaints process for the client.
Our agents managed billing accurately.
Configured a new email management tool to provide better control and service.
Improved the average speed to answer, improving customer satisfaction.
Front and back-office hybrid solution.
Multi-skilled agents to provide efficiency.
Adaptable and flexible - able to quickly manage fast growth and fluctuating demand.
Reduced cost-to-serve
Focus on continuous improvement, including the client's processes.
Reduced customer wait times and complaints, improving customer satisfaction.
Industry-specific expertise used to improve customer experience.
Average speed-to-answer and first contact resolution rate greatly improved
DDC Outsourcing Solutions Limited – Ltd No. 2151319