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Your Sector
Business process outsourcing for retail companies
As a leading provider of retail outsourcing solutions, we have the experience and expertise to help your businesses succeed. From customer experience to BPO, we have a solution that can fit your needs.
Across the retail sector, we have helped businesses to:
- Handle extreme fluctuations in demand for customer services
- Deliver multilingual, multichannel services
- Deliver a cost-effective solution without compromising quality
- Ease the challenge of recruitment by becoming an extension of the team
- Focus resources on core tasks by managing complex and essential business process services
Utilities Solutions
Explore our Transformative Industry Solutions
1. SALES
Across multiple channels, for many leading suppliers, we take care of those all-important first steps. Pricing and quoting, whilst explaining tariffs simply and effectively from inbound inquiries, we can also handle proactive outbound sales calls. We also provide welcome to the supplier information ahead of onboarding...
2. ONBOARDING
As experts in the industry, we set up customers effectively to ensure a smooth first bill run. This not only improves billing accuracy but is also a key driver in reducing demand and future customer contact. We also handle account setups, including payments and self-serve accounts. In the background, we work on exception and objection handling, as well as switching exceptions and rejections.
3. SETTLEMENTS
Across the utilities sector, we are managing settlements; from obtaining and processing meter reads, the process is handled from start to finish. Ensuring everything runs smoothly in the back office helps to create a simple customer experience.
4. BILLING & PAYMENTS
A fundamental element of any supply business, we are experts in this area. From managing payment methods & handling affordability assessments to extensive billing, ensuring our clients are paid quickly and effectively. Billing support is extensive; from solving failed bills, back billing, dirty bills, final bills and beyond, we really understand its value to suppliers.
5. DEBT MANAGEMENT & COLLECTIONS
We build effective debt management and collections strategies for our clients that support the recovery of millions of pounds in revenue. From creating payment plans to reviewing balances and occupier investigations, our debt management support is extensive. We also make or take collections calls to support the process further.
6. SERVICING IN-LIFE
Our comprehensive coverage for in-life customer management is industry-leading. We’ve got suppliers covered from; account health, movers, metering, industry contact, government scheme queries, and so much more.
7. COMPLAINTS
An effective complaints process is key to driving customer satisfaction. We work with suppliers to record them and find a resolution through our case management service, before reporting comprehensively against each, for both internal use and regulatory reports.
8. RETENTION
Our service scope covers the full lifecycle, right through to retentions, a key aspect for successful suppliers. We support our clients in renewals and retentions through proactive outbound contact.
Your Sector
Business process outsourcing for retail companies
As a leading provider of retail outsourcing solutions, we have the experience and expertise to help your businesses succeed. From customer experience to BPO, we have a solution that can fit your needs.
Across the retail sector, we have helped businesses to:
- Handle extreme fluctuations in demand for customer services
- Deliver multilingual, multichannel services
- Deliver a cost-effective solution without compromising quality
- Ease the challenge of recruitment by becoming an extension of the team
- Focus resources on core tasks by managing complex and essential business process services
