With the client looking to substantially increase their new customer acquisitions and continuing to support their existing customer base, they required a service provider that could meet their growing demand, be flexible, and improve their overall processing turnaround time. It was key to find a provider who could grow alongside their ambitions and had an established reputation within the marketplace. Looking to outsource non-core activities, it was important to identify a provider that could provide a multi-service offering and with the ability to introduce technology to drive future efficiencies to support their long-term goals.