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Your Sector

Business process outsourcing for retail companies

As a leading provider of retail outsourcing solutions, we have the experience and expertise to help your businesses succeed. From customer experience to BPO, we have a solution that can fit your needs.

Across the retail sector, we have helped businesses to:

  • Handle extreme fluctuations in demand for customer services
  • Deliver multilingual, multichannel services
  • Deliver a cost-effective solution without compromising quality
  • Ease the challenge of recruitment by becoming an extension of the team
  • Focus resources on core tasks by managing complex and essential business process services

Utilities Solutions

Explore our Transformative Industry Solutions

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Transformative Industry Solutions
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1.Market Insights

For an international consumer knowledge company, we provide extensive data capture services that are supplemented by our knowledge-based technology. Our solutions enable our clients to analyse and monitor retail markets quickly and at scale.

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2.Data Content Creation

Our multilingual data experts create accurate and compliant product content that is required to display products online. This is done across several international markets and languages, covering product descriptions, measurements, nutritional information and much more.

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3.Data Management

For globally recognised retailers, we specialise in processing and cleansing customer data to ensure accurate records throughout their journey, addressing queries regarding customer data, and enhancing the customer experience from start to finish. Unlocking actionable insights from complex data landscapes is at the heart of what we do.

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4.Customer Engagement

Through our custom-built software and app creation tools, we are delivering connected experiences to customers driving brand loyalty for many retailers. Supplemented by a team of customer specialists, we are providing multimedia engagement campaigns.

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5.Consumer Finance

As payment options multiply, customers have more choices than ever before to get the products they love. We support payment systems and financial service providers in communicating with retailers and consumers, as well as supporting back-office processes.

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6.Customer Support

Our award-winning customer service teams are supporting international retailers across various markets. Our global service centres ensure their customers receive a tailored and relevant experience. We are where your customers are, covering multiple channels from email, instant messaging, voice and beyond.

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7.Order Fulfilment & Returns

The complex world of order fulfilment and returns touches many organisations we actively support with real-time data insight and communication services for customers and support workers, ensuring an effective process at each stage of the orders lifecycle.

Your Sector

Business process outsourcing for retail companies

As a leading provider of retail outsourcing solutions, we have the experience and expertise to help your businesses succeed. From customer experience to BPO, we have a solution that can fit your needs.

Across the retail sector, we have helped businesses to:

  • Handle extreme fluctuations in demand for customer services
  • Deliver multilingual, multichannel services
  • Deliver a cost-effective solution without compromising quality
  • Ease the challenge of recruitment by becoming an extension of the team
  • Focus resources on core tasks by managing complex and essential business process services
Who We Are
What We Do
Sectors
The DDC Group
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DDC Outsourcing Solutions, Manton Wood Enterprise Park, Worksop S80 2RT

DDC Outsourcing Solutions Limited – Ltd No. 2151319