Read more A Spotlight on Customer Engagement

December 13, 2017

In a recent article, ‘Which?’, took a look at energy companies and their customer response times, across phone, email and live chat. As customer engagement becomes ever more multi-channel it makes for great reading to see how responses vary across these different methods. It’s also great to see a positive spotlight on utilities companies’ efforts to improve customer service, amongst what is normally excessively negative press coverage. Check out the article here. In an e

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Read more Fundraising Fun this Halloween

November 13, 2017

Halloween is always a fun time here at DDC OS, with our great team displaying a ‘frightening’ ability to deliver great work for our clients whilst raising money for our chosen charity of 2017, The Children’s Hospital Charity.

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Read more Our Q3 DDC Heroes

November 02, 2017

Our latest DDC Heroes have been chosen, all have displayed the values that are important to us here at DDC OS.

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Read more Customer Service Week

October 03, 2017

This week (October 2-6), companies around the world will be celebrating Customer Service Week. The aim is to celebrate the importance of customer service and all of the people that support customers each day.

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Read more Print Capabilities - Step by Step

September 20, 2017

Check out our latest infographic looking at our print and fulfilment capabilities.

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Read more A Customer Lifecycle Solution

September 04, 2017

Check out our latest infographic, looking at our Customer Lifecycle solution… To find out more, speak to one of our experts today.

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