MOST RECENT POSTS

Read more Finalists for the Best Multilingual Contact Centre

August 14, 2019

We are delighted to have been shortlisted at the upcoming European Contact Centre & Customer Service Awards. We are finalists in the Best Multilingual Contact Centre category and look forward to the evening where we are up against some fine competition. Our customer service team based in Bosnia have been delivering exceptional quality for several years, so it is no surprise to us that they have been recognised for their work. With the languages currently live in the double digits, we can of

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Read more Heroes Returns - Q2

August 12, 2019

Here at DDC OS, we are always looking at ways to reward our team for their hard work and dedication. As many of you hopefully know we have been running the DDC Heroes scheme for several years, but we are always looking at ways to improve the scheme. Early this year we once again improved the Heroes scheme to work better for our amazing team. Relaunching in April, we have gone on to announce all of our Q2 winners so far. This blog is our chance to shine some light on their achievements and we c

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Read more Mental Health Wellbeing at DDC OS

July 25, 2019

More than half of employees state that they have suffered from ‘common’ mental health problems, and in the UK someone is made ill by stress at work every two minutes. Finding ways to prevent such occurrences, and to improve mental health is a key topic for employers and their HR teams. Not only does protecting and enhancing mental health fulfil the legal duty of care, demonstrates the Company’s responsibility to wellbeing and ethical vision/values, it also reduces the potentia

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Read more 5 Star Customer Services

July 22, 2019

Gone are the day`s where bad customer service was only noticeable when we were directly involved. In the internet age, sites such as Trip Advisor and Trustpilot have completely transformed the way we purchase products and services. Few of us now make a purchase off the cuff without checking over the reviews. Amazon, for instance, has made customer service key for sellers on the site, our reviews inform other customers. Poorly rated sellers do not last.  How then do we place a focus on gett

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Read more Can good marketing practices influence your approach to customer services?

June 27, 2019

Written by, Niall Rogers, Business Development Manager at DDC OS.  Operating in what I refer to as a hybrid role, in one moment I can be looking at our marketing strategy, in the next, presenting a proposal for customer services to a prospective client. Whilst I always suspected there would be synergy in the two roles, I couldn’t anticipate how much it would impact my general attitude towards customer services. When looking at our digital marketing, we always ask ourselves how we ca

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Read more The Evolution of the Modern-Day Outsourcing Partner

June 24, 2019

When Then DDC Group started out 30 years ago, outsourcing was predominantly an exercise for cost reduction; ‘Labour arbitrage’ as it was called back then. Phrases such as ‘meeting staffing needs’ were used in marketing and the overwhelming message was that if you moved some of your business processes to a third party (usually offshore) you could save money and streamline those business processes. Thus, the outsourcing sector became a multi-billion-pound industry and compa

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