A staggering 90% of consumers expect companies to have an online portal for customer service. Are you prepared to support that 90%?
For many companies, the investment needed to launch their own app is just too large for them to take this important step in their multi channel digital communication strategy; But in a recent study from the IDC published by Forbes, 85% of enterprise decision-makers believe that significant inroads into digital transformation need to be made within the next two
At a time of uncertainty, the world needs its Superheroes more than ever. While many isolate and enjoy Marvel’s latest movie on Netflix for escapism, what we really need are real-life heroes. Thankfully, here at DDC OS, we are fortunate to have a new hero each and every month. However, this month is different, being cloaked as a hero sometimes doesn’t quite cut it… Introducing our very own DDC Superhero – Karl McManus.
Karl was asked to support one of our largest campai
Tell us more about the award and what it was for?
HRO Today is a Global HR membership channel and community; they unite HR, L&D, and Talent Acquisition practitioners, discuss best practice, share skills, and knowledge. There are monthly publications, webinars, and seminars.
The association is split into geographic regions and I am actively involved in the community groups for HRO EMEA (Europe, Middle East, Africa). Within the EMEA they award an HRD of the Year for different business catego
To celebrate The DDC Group’s 30th anniversary, employees are being encouraged to support a range of giveback initiatives, equating to 30 days.
Auction Supported by New Era Caps
Each year our retail customer service team receive a range of products, including clothing and accessories to help provide a better and more knowledgeable experience for the customers. To help raise money, our team in Bosnia organised an auction of the past years stock. This particular fundraising activity r
One of the main barriers we hear to outsourcing is one of brand protection, and as the person in our business that heads up marketing, it`s one I can certainly relate to. You’ve invested your heart and soul into growing your business; your team, your reputation and your culture is one you are proud of. But you are growing rapidly. You need extra resource, and you know that outsourcing is a cost-effective and scalable option.
Can you find an outsourcer whom you can trust to provide the sam
On a recent visit to our Bosnian head office in Sarajevo, Nielsen Brandbank (NBB) were left delighted at what they saw. As a long-standing client, this was an opportunity for Mike Nickituk, Global Managing Director, to witness first-hand the work our team have been delivering successfully for many years.
During the visit, Jelena, one of our agents working on a Dutch project, demonstrated the process of capturing product data. So impressed was Mike he was determined to reward Jelena for demonstr