Read more Start Up`s and Outsourcing

September 24, 2019

Technology has catapulted the concept of “Start-Ups” into mainstream business talk. Who will be the next big thing? How are they going to disrupt their industry? From Monzo in banking to Padoq in the social sphere, it’s hard to keep up! Even well-established sectors aren’t immune, look at Gillette the self-proclaimed (rightly so) – “best a man can get”. They have seen the rise of Harry’s take a bite out of their market with an entirely new approac

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Read more The DDC Group Launches 12-Month, Global Corporate Social Responsibility Program Entitled “DDC 30 Days of Good” To Commemorate 30 Years of Business

August 26, 2019

The DDC Group Launches 12-Month, Global Corporate Social Responsibility Program Entitled “DDC 30 Days of Good” To Commemorate 30 Years of Business Celebrating their 30th anniversary in operation, The DDC Group invites every team member, across all locations, to perform local acts of service that accumulate to 30 days over a 12-month period. August 27, 2019 / Nottinghamshire, UK Starting this month, the world-leading business process outsourcer (BPO), The DDC Group, will officially

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Read more Finalists for the Best Multilingual Contact Centre

August 14, 2019

We are delighted to have been shortlisted at the upcoming European Contact Centre & Customer Service Awards. We are finalists in the Best Multilingual Contact Centre category and look forward to the evening where we are up against some fine competition. Our customer service team based in Bosnia have been delivering exceptional quality for several years, so it is no surprise to us that they have been recognised for their work. With the languages currently live in the double digits, we can of

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Read more Heroes Returns - Q2

August 12, 2019

Here at DDC OS, we are always looking at ways to reward our team for their hard work and dedication. As many of you hopefully know we have been running the DDC Heroes scheme for several years, but we are always looking at ways to improve the scheme. Early this year we once again improved the Heroes scheme to work better for our amazing team. Relaunching in April, we have gone on to announce all of our Q2 winners so far. This blog is our chance to shine some light on their achievements and we c

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Read more Mental Health Wellbeing at DDC OS

July 25, 2019

More than half of employees state that they have suffered from ‘common’ mental health problems, and in the UK someone is made ill by stress at work every two minutes. Finding ways to prevent such occurrences, and to improve mental health is a key topic for employers and their HR teams. Not only does protecting and enhancing mental health fulfil the legal duty of care, demonstrates the Company’s responsibility to wellbeing and ethical vision/values, it also reduces the potentia

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Read more 5 Star Customer Services

July 22, 2019

Gone are the day`s where bad customer service was only noticeable when we were directly involved. In the internet age, sites such as Trip Advisor and Trustpilot have completely transformed the way we purchase products and services. Few of us now make a purchase off the cuff without checking over the reviews. Amazon, for instance, has made customer service key for sellers on the site, our reviews inform other customers. Poorly rated sellers do not last.  How then do we place a focus on gett

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