Read more Multimedia Response Handling

September 14, 2018

Check out our latest infographic - we take a look at our Multimedia Response Handling solution.

Read more
Read more Outsourcing: V-Z

September 10, 2018

Here is the final instalment of Outsourcing A-Z, across a number of blog posts we have shown how The DDC Group covers a variety of outsourcing tasks.  We admit that this final instalment has been challenging, but we have done it! Outsourcing A to Z...  V for Volumes A key driver behind our customer’s decision to outsource is often the ability to handle varying volumes of work. The project may be campaign based, or seasonal. Therefore, any resource needs to flex to meet the peak

Read more
Read more Charities and the importance of harnessing social media.

August 28, 2018

  The charity industry has changed. The fundraising preference service, coupled with the GDPR, has forced charities to change their culture. Gone are the days of hitting data hard, driving up the number of donors through cold calling. Likewise, the responses to the campaign teams in the high streets have dropped significantly. So how do charities continue to raise funds in the face of tough regulation and a digitally driven world?  The first step is to appeal to the right audience, t

Read more
Read more Outsourcing: R-U

August 22, 2018

We are closing in on the final round of our Outsourcing A-Z series, this week we pick up with R to U. As always to discuss any of the topics we cover please get in touch…  R is for RiskView You may have noticed RiskView appear in a lot of our communications in the build-up to the GDPR. Built to simplify the analysis of your data estate and associated risks, this analytics tool was perfect for the new regulation. However, the tool doesn’t stop there… Not only does it s

Read more
Read more Disruption is here… but maybe it always has been.

August 17, 2018

Recently, we have been approached by lots of publications to be part of their latest articles on the new hot topic – disruption.   “Can disruption help to reinvent the reputation of outsourcing services?” “Chrissie, tell us how DDC OS UK is helping to disrupt the outsourcing industry!” To be honest, I wasn’t really sure what ‘disruption’ was; at least in relation to outsourcing. The word usually carries negative connotations, so why is

Read more
Read more Our latest DDC Heroes are here!

August 15, 2018

With various challenges faced in Q2, it was great seeing the hard work and dedication from all of our nominees. After careful consideration our Employee Forum has spoken; In 1st Place Chloe Rhodes & Jordan Humphries Chloe and Jordan stepped up to help the training team at a time support was urgent. Both embraced their first experience of training with determination and excitement. This was evident to the team members they were training – we received glowing feedback-. Thank y

Read more