In a recent article, ‘Which?’, took a look at energy companies and their customer response times, across phone, email and live chat. As customer engagement becomes ever more multi-channel it makes for great reading to see how responses vary across these different methods. It’s also great to see a positive spotlight on utilities companies’ efforts to improve customer service, amongst what is normally excessively negative press coverage. Check out the article here.
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Halloween is always a fun time here at DDC OS, with our great team displaying a ‘frightening’ ability to deliver great work for our clients whilst raising money for our chosen charity of 2017, The Children’s Hospital Charity.
This week (October 2-6), companies around the world will be celebrating Customer Service Week. The aim is to celebrate the importance of customer service and all of the people that support customers each day.