MOST RECENT POSTS

Read more Switching Briefing

January 24, 2019

Hopefully, by now, you have had the opportunity to enjoy some of our utility briefings. We are delighted to share our latest instalment, looking at the Switching Programme. View the paper here.  We hope you find the content useful, and if you would like to learn more please feel free to get in touch.   

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Read more Building Success Through Relationships

December 03, 2018

Our specialist utilities team here at DDC OS have been vital in delivering great results for our clients, and a key element of that is Client Relationship Manager, Jade Gash. We recently took the time to sit with Jade and learn more about her work and experience in the energy sector… Thanks for taking the time to talk with us, Jade. To get us started could you give us a brief overview of the role you play here at DDC OS?My current role within DDC OS is about building and growing client r

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Read more Can Energy Suppliers Afford Not to Outsource?

November 27, 2018

The Costs It’s an expensive time for energy suppliers. Fuel costs aside, a highly competitive marketplace has forced companies to focus on other ways of differentiating themselves, requiring investment in other areas of the business. The customer experience is high on the agenda, leading to higher training costs, more technology and more systems. Behind that, you have the people to manage those elements; well-trained people seen as industry experts, which naturally come at a cost. A gre

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Read more Our Latest DDC Heroes

November 20, 2018

As 2018 winds down and we set our sights on 2019, it’s time to announce the final DDC Heroes of the year. As always it has been a pleasure to reward all of your hard work and we can’t wait to share some new employee enrichment schemes set to follow in 2019. So, our winners…  In 1st Place – Michelle Atkinson Mainly based in the data capture team, Michelle recently was part of a team that supported one of our utility projects, a big change in the style of work

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Read more Supplier of Last Resort Briefing

November 15, 2018

Hopefully, by now, you have had the opportunity to enjoy some of our utilities briefings. We are delighted to share our latest instalment, looking at the Supplier of Resort process. We hope you find the content useful, and if you would like to learn more please feel free to get in touch.  View the paper here. 

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Read more Communications Review - A Utilities Brief

November 05, 2018

What is Ofgem`s Communications Review?  All businesses have an obligation to provide their customers with the right information at the right time and in the right format to enable them to make informed choices. In energy, this enables customers to manage their consumption and costs and as technologies and digital services advance. Ofgem has recognised its need to change the rulebook and is aiming to remove significant amounts of prescriptive regulation here, including: Specific wording

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