Hopefully, by now, you have had the opportunity to enjoy some of our utilities briefings. We are delighted to share our latest instalment, looking at the Supplier of Resort process.
We hope you find the content useful, and if you would like to learn more please feel free to get in touch.
View the paper here.
What is Ofgem`s Communications Review?
All businesses have an obligation to provide their customers with the right information at the right time and in the right format to enable them to make informed choices. In energy, this enables customers to manage their consumption and costs and as technologies and digital services advance.
Ofgem has recognised its need to change the rulebook and is aiming to remove significant amounts of prescriptive regulation here, including:
By now you will have read at least one article on ‘Disruption’, if you haven’t, take a look at ours. The article references a number of changes we have implemented to drive us forwards, Michelle Davies, our Programme Director has been pivotal in any transformation. Recently, we took the time to sit with Michelle and discuss the ‘disruption’ she has brought to DDC OS UK.
So, Michelle, how long have you been at DDC OS and what are your responsibilities as Pro
In light of the recent news, that Ofgem has ordered 11 suppliers to improve their handling of complaints, we take a look at our approach to complaints.
The Ofgem Complaint Survey
Every 2 years Ofgem organises a survey to test customer satisfaction with how suppliers have handled their complaints. Traditionally the survey has been solely for the “Big 6” British Gas, EON, SSE, EDF, Scottish Power and Npower. For the first time, this year’s survey included Medium size comp