Choosing the Right Outsourcing Location: A Strategic Guide 

There are several components that drive a successful outsourcing partnership, and one of the crucial elements is where your outsourced project will be based. DDC OS have long recognised that selecting the right location, or combination of locations, is essential for success. This is why we strategically place our offices around the globe to offer […]

Celebrating Success at The UK Contact Centre Forum Awards!

Recently, our team gathered at The UK Contact Centre Forum awards evening in Surrey, and what an evening it turned out to be! With three entries in the competition, we proudly walked away with not one, not two, but three awards, making it a night to remember. Our very own Chloe Rhodes kicked off the […]

GSA Awards 2023: A Night of Triumph and Togetherness for DDC 

On Tuesday, 4th July, The Global Sourcing Association hosted their annual UK awards evening. Now in its 20th year, the award recognises those who demonstrate best practices in strategic outsourcing. DDC OS was shortlisted for a number of awards, and we asked Chrissie Spencer, Director of Marketing and Communications, to share the experience:   It was […]

The Importance of Customer Services During the Holidays

Sleigh bells may not be ringing just yet, but as a business leader, you should be looking ahead to the holiday season. Before you know it, the most magical time of year will be upon us. So, have you made sure that your company is prepared for this period?

4 Reasons You Should Outsource Your Customer Services

Customer services matter. 96% of consumers say that this is an important factor when choosing whether to be loyal to a brand, according to a survey from Microsoft. Ensuring that you offer your customer base what they expect is a must. However, that doesn’t necessarily mean you need a customer services team. Believe it or […]