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The Future of Smart Metering and AI  

The utilities landscape is ever-changing, requiring stakeholders within this sector to adapt, upgrade and change their approach frequently.  For many in this space (and every other, for that matter), the adoption of AI is currently a hot topic, especially with ongoing concerns around data sharing. AI offers great potential to both suppliers and end customers. […]

The New Energy Price Cap: The Impact for Customers and Energy Suppliers 

The global cost of living crisis has had a profound impact on consumers and businesses alike. Consumers are struggling to pay for life’s essentials whilst business leaders are dealing with supply chain issues, resource costs and rising competition.   The challenging environment has prompted government officials and regulatory bodies to act, imposing price caps on energy […]

Ofgem’s New Customer Service Rules: The Impact 

In July 2023, Ofgem announced it would be implementing a variety of new rules specifically designed to improve customer service in the utilities space.   Following extensive engagement with energy suppliers, businesses, and consumers, Ofgem outlined a number of new guidelines. These guidelines focus on delivering more extensive support to customers struggling with energy bills, prioritising […]