5 Customer Service Trends to Prepare for in 2023
Customer service remains the number one differentiator for any brand. Consumers today care more about the experience businesses can offer than their products, services, features, or even prices. The good news is that companies recognise the need for exceptional service, with 65% of brands saying they plan to increase their investment in customer experience […]
Retail Peaks, they’re not just for Christmas.
The holiday season represents a crucial period for retailers both online and in physical stores. During October, November, and December each year, companies experience rapid increases in demand for their services as spending rises from a range of consumers. In the UK, 81% of consumers have said they’re planning to shop more during the Black […]
Part Six – Collaboration and its Role in the Future of Retail
Modern Consumers Demand More There has never been as much choice as there is today; the world of e-commerce has ballooned, which means that there are seemingly endless options at the click of a button. The pandemic has only accelerated this trend, and, as a result, some of the best-known brands globally have seen a […]
Part Five – UX: Data-Driven Like Never Before
We undeniably live in a data-driven world. If you want to get ahead and retain customers, making the best use of the information at hand is vital. While many retail businesses have a wealth of data at their fingertips, ensuring that it is analysed and implemented is an ongoing process. Here, we look at some […]
Part Three – What Next for the Accelerating World of E-Commerce?
The UK has the most advanced e-commerce market in all of Europe. This means that staying ahead of the game has never been more imperative; consumers expect a high level of service when buying products online. Consequently, retail businesses must work hard to deliver, literally… Flexibility in Delivery and Returns Perhaps one of the most […]