Retail Peaks, they’re not just for Christmas.
The holiday season represents a crucial period for retailers both online and in physical stores. During October, November, and December each year, companies experience rapid increases in demand for their services as spending rises from a range of consumers. In the UK, 81% of consumers have said they’re planning to shop more during the Black […]
Energy Suppliers – Getting it right, first time – how this is harder than you think.
Energy is a product with low margins and little differentiation. This makes the job of an energy retailer complex at the best of the times – it’s a constant balancing act between customer service and cost to serve, the only variables that make your energy supply business stand out from the competition. So, delivering good […]
Call & Contact Centre Expo 2021
The tools, systems and ideas revolutionising the world of customer engagement will once again be taking London by storm on the 16-17 November 2021, for another instalment of Call & Contact Centre Expo, Europe’s leading event for customer engagement professionals! Industry experts from the likes of RingCentral, Odigo and 8×8 will be on hand to […]