The Solution

DDC OS Multimedia Response Handling Solutions

DDC OS provide a complete multimedia business process outsourcing solution to manage campaign response handling, whether responses are submitted on paper, by phone or electronically offering a full end-to-end service, including but not limited to: 

  1. Inbound call handling
  2. Document scanning
  3. Email handling and management
  4. Web response handling
  5. Postal receipt opening and batching
  6. Secure cash and reconciliation handling
  7. Donation payment and processing
  8. Goneaway processing
  9. Storing and archiving


In addition, our multi-channel response handling capability allows us to select the most relevant and appropriate communication methods to cost effectively follow-up customer responses.


  • Increased Market Flexibility And Time-To-Market
    Utilising industry experts and state of the art equipment, work is completed to a high standard with quick turnaround times to meet the evolving needs of the market.

  • Substantial Cost Savings
    Significantly reduce expenditure on factors including; facilities, personnel, equipment and storage.

  • Improved Allocation Of Resources
    Enables concentration on core activities as well as benefiting from continual improvement

  • Efficient And Accurate Consolidation Of Inbound Data
    Create clearer insights sooner with data easily accessible and understood.

Case Study

Christian Aid is a Christian organisation that works with people of all faiths and insists the world can and must be swiftly changed to one where everyone can live a full life, free from poverty. They provide urgent, practical and effective assistance where need is great, tackling the effects of poverty as well as its root causes.

The dedicated team at DDC OS ensures that our briefs are fully understood before they are implemented. This allows quick turnaround time for new campaigns and emergency appeals

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