On November 22nd at Evolution, Battersea Park, the annual European Contact Centre & Customer Service awards took place.
DDC OS was shortlisted for three awards: Best Multilingual Customer Service with Boohoo, Best BPO Partnership – Large with Photobox and Best Pan European Contact Centre.
In what was a very glamorous evening, with appearances including Fiona Bruce and Linford Christie. Guests were entertained with performances of Moulin Rouge and Lion King, amongst an array of acrobatic acts.
As ever, the competition was fierce, with the best in our industry shortlisted. Along with the anticipation of categories we were shortlisted for, Joe Beal (CCO) presented the award for Small Contact Centre of the Year to Estee Lauder. Huge congratulations in order for all of the team there.
First up Best BPO Partnership – Large. Big cheers followed to mark a fantastic first year in partnership with Photobox as another silver award was presented to the team.
Up next for the DDC OS team was the Best Multilingual Customer Service category, and we were delighted to take home the Silver in partnership with Boohoo.
In the penultimate award of the evening, Best Pan European Contact Centre, whilst not taking home silverware, we did receive a High Commendation – the only shortlisted business to receive it in the category.
All in all, a wonderful evening for DDC OS and the teams from the UK to Bosnia & Herzegovina and beyond. Thank you to all involved, from our internal teams to our clients who made this a possibility.
To discuss your outsourcing project with us (so we can enter many awards together!), then please get in touch.
Until next year, when we hope to be even more successful, all the best…