MARKET LEADER IN UTILITIES MANAGED SERVICES

DDC OS UK works in partnership with several utility companies, deploying solutions that improve process efficiencies and reduce costs. Our solutions create tangible benefits, such as crafting a climate of innovation within companies and providing a seamless service offering.

WHO WE SUPPORT

  • New Entrants
  • Support through CME
  • Embedding of processes
  • Onboarding of customers to
    first bill, right first time
  • Multi-skilled industry ready team
  • System and partner set up
  • Lower start-up costs
  • Fast Growth
  • Key business functions
  • Billing management
  • Payment management
  • Compliance assurance
  • Tactical business
    process support
  • Proactive management
    of customer base
  • Established Provider
  • Lower cost to serve
  • Drive efficiencies
  • Supports growth
  • CSAT/NPS increase

WHAT WE DO

  • Customer Care
  • Sales
  • Billing
  • Queries
  • Collections
  • Retentions
  • Operations
  • Registrations
  • Billing management
  • Payment management
  • Asset management
  • Dataflow management
  • Debt management
  • Losses
  • Operations Support
  • Quality assurance
  • Resource development
  • Management information
  • Change management
  • Insight and innovation

WHY OUTSOURCE WITH DDC


Lower Cost
to Serve


Access to our
industry experts


Ofgem compliant
approach


Freeing up valuable
management time


Collaborative
partnership
approach