MARKET LEADER IN UTILITIES MANAGED SERVICES

DDC OS works in partnership with several utility companies, deploying solutions that improve process efficiencies and reduce costs. Our solutions create tangible benefits, such as crafting a climate of innovation within companies and providing a seamless service offering.

WHO WE SUPPORT

New Entrants

  • Support through CME
  • Embedding of processes
  • Onboarding of customers to
    first bill, right first time
  • Multi-skilled industry ready team
  • System and partner set up
  • Lower start-up costs

Fast Growth

  • Key business functions
  • Billing management
  • Payment management
  • Compliance assurance
  • Tactical business
    process support
  • Proactive management
    of customer base

Established Provider

  • Lower cost to serve
  • Drive efficiencies
  • Supports growth
  • CSAT/NPS increase

Customer Care

    • Sales
    • Billing
    • Queries
    • Collections
    • Retentions
    • Complaints

Operations

  • Registrations
  • Billing management
  • Payment management
  • Asset management
  • Dataflow management
  • Debt management
  • Losses

Operations Support

  • Quality assurance
  • Resource development
  • Management information
  • Change management
  • Insight and innovation

RESOURCE CENTRE

WHY OUTSOURCE WITH DDC


Lower Cost
to serve


Access to
our industry
experts


ofgem
compliant
approach


Freeing up
valuable
management
time


Collaborative
partnership
approach

Case Study

DDC OS then hit the ground running, and delivered exactly what we needed for three months, with all billing exceptions managed well within our standards. We were impressed with their knowledge and understanding of the energy industry as well as the structured account management and day to day support.

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