VEEL GESTELDE VRAGEN 

DDC Staat voor: 'Direct Data Capture'. Alhoewel, dit echt een flinke sprong terug het verleden in is naar toen we 30 jaar geleden begonnen. Ons bedrijf heeft zich sindsdien aanzienlijk ontwikkeld. U kunt meer te weten komen op de Over Ons pagina.

Wij zijn een organisatie waar klanten hun bedrijfsprocessen kunnen uitbesteden zoals Klanten Service en Zakelijke verwerkingsdiensten.

In de dynamische wereld van outsourcing biedt The DDC Group een unieke combinatie van onshore, nearshore en offshore diensten.

Oorspronkelijk opgericht met een sterke basis van kostenefficiente offshore-gegevensverwerking in 1989, heeft DDC de afgelopen twee decennia klanten door innovatiecycli geleid en biedt het nu een gevarieerd aanbod van, op technologie en kennis gebaseerde, oplossingen.

De DDC Group combineert oplossingen die de resultaten leveren die onze klanten willen, met de klantenservice die ze verdienen. Ons brede scala aan resources en connecties met belangrijke influencers in strategische regio's en sectoren stellen ons in staat om de meest flexibele en innovatieve leverancier op de markt te zijn.

We hebben locaties in de VS, Azië en Europa. Ze hebben allemaal verschillende mogelijkheden en worden strategisch ingezet om ervoor te zorgen dat we onze klanten de meest effectieve oplossingen kunnen bieden. Meer informatie over onze locaties hier.

We rekruteren regelmatig en alle nieuwe functies worden gedeeld op onze careers pagina, waar je meer te weten kunt komen over de voordelen van werken voor DDC OS.

Absolutely! Our main channel of communication is LinkedIn but, we are also available on Facebook and YouTube.

Our hybrid solution provides you with options, from onshore, nearshore and offshore, or a mixture. We work with you to determine where your project best sits and tailor the solution to that.

The history of Bosnia is well documented. What isn’t, is its dramatic rise as a multicultural hub of skilled and caring people. As many have returned home after spending much of their life in neighbouring European countries, the people have brought with them a wealth of language skills and excellent levels of education. We have utilised this by creating a multilingual service centre that continues to grow and smash client expectations year on year.

We understand that this is a key concern for organisations looking to outsource. We work hard with you and the team to ensure your brand values are engrained into our approach. We have built a hugely successful reputation over the past 30 years, all because we take your projects personally.

Yes, absolutely. We work across a wide variety of systems. Alternatively, we can suggest platforms that best fit your requirements.

DDC OS are both agile and flexible and will develop a solution to meet your needs. However, we usually suggest a minimum team size of 3-5 agents depending on the requirement. As all solutions are tailored to each client, we recommend giving us a call and we can discuss your requirement in more detail.

Our robust onboarding project for implementation takes roughly 6-12 weeks in most cases, from initial sign off to project to go live. However, our flexible approach allows us to support our clients with tighter deadlines where possible.

Utilising our hybrid delivery model, we can offer 24/7/365 cover.

DDC OS have been processing sensitive personal data for our clients for many years. Therefore, we have put in place an appropriate level of security with regards to our IT systems, our procedures and our people. As well as being ISO27001 certified (and certified in a range of other areas), we work with our clients to create a fully secure process that is put in place to protect all parties.

That, and much more. We are better described as a Business Process Outsourcing (BPO) Solution provider. As a company, we have our roots deep in the field of data capturing using OCR and manual labour to provide the best solutions. Over the last 30 years, this has developed into a wide variety of services. These days we employ thousands of customer service agents, doctors, engineers, administrative experts and legal experts. We focus on making our clients lives easier by taking over and optimising back-office processes.

In a word: Yes. DDC OS will match the process to your wishes. Combining the right technology, with the right people, in the right location, we offer a blend of cost-effective and high-quality solutions. Rigorous quality control, feedback and training procedures are at the heart of our organisation.