The DDC OS’ Customer Lifecycle solution offers a high-quality service in line with the demands of your business, utilising skilled and experienced teams across our operational locations.
Telefonie
Chat
SMS
IM
Analytics
Onze oplossing is gebouwd op;
Our Customer Lifecycle Solution comes hand in hand with Back Office services, blending them for a seamless customer experience. This is vital in driving down the cost to serve and reducing the need for contact.
In an ever-changing world of technology and customer expectations, outsourced customer service has become much more than answering the phone. New channels are continually opening; the likes of web chat, email and SMS are now a prominent customer expectation. It is no small task to manage current methods, while exploring new areas without impacting on outsourced customer service levels. This is why partnering with experts like DDC OS is more important than ever; our modular approach can be tailored to your requirements, so get in touch today.
DDC OS can operate in 30 languages. We have developed our language abilities to ensure our clients can outsource all of their multilingual needs to one provider.
Veel van onze teamleden spreken 3 talen, wat betekent dat één agent meerdere talen kan bedienen. Leer hier meer over onze taalvaardigheden. hier.
If having your customer services based onshore is imperative to you, then our hybrid model provides flexibility to grow core functions within our UK contact centres, while other processes can be deployed throughout our nearshore and offshore locations. With locations around the world, we are confident in our ability to meet both your service and budget requirements.
Verlaag de servicekosten
Verbeterde klantervaring
Verhoogde capaciteit en flexibiliteit
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Empathisch, klantgericht team.
Een zeer ervaren strategische partner
Bekwame, wereldwijde teams
GB Energy Supply heeft onze klantenservice oplossingen ervaren;
Na de overname van Co-op Energy hebben we vanaf dag 1 besloten om samen te werken met DDC OS en op een adviserende en constructieve manier samen te werken om de bedrijfsprestaties snel te verbeteren. We ontdekten dat ze volledig flexibel waren in de constante veranderingen die we als bedrijf moesten aanbrengen en binnen zes maanden behaalden we het prestatieniveau en de service die onze klanten verdienen en verwachten.
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Klanten Service Oplossingen
