An Expert in UK Outsourced Customer Service

The DDC OS’ Customer Lifecycle solution offers a high-quality service in line with the demands of your business,
utilising skilled and experienced teams over appropriate operational locations.

Voice

Email

Chat

SMS

IM

Analytics

Our solution is built on;

  • A customer-centric approach
  • Embracing our client’s tone of voice, brand ethos.
  • Utilising customer insight and extensive experience. 
  • Multichannel/Omnichannel capabilities to suit objectives. 
  • Engagement, Empathy and Empowerment. 

A Customer Lifecycle Solution comes hand in hand with Back Office services, blending them for a seamless customer experience. This is vital in driving down the cost to serve and reducing the need for contact.

 

A Multi CHANNEL APPROACH TO CUSTOMER SERVICES

In an ever-changing world of technology and customer expectations, outsourced customer service has become much more than answering the phone. New channels are opening up continually; the likes of web chat, email and SMS are now a prominent customer expectation. It is no small task to manage current methods while exploring new areas, without impacting on outsourced customer service levels. This is why partnering with experts like DDC OS is more important than ever; our modular approach can be tailored to your requirements, so get in touch today.

EXTENSIVE EXPERIENCE IN PROVIDING MULTILINGUAL CUSTOMER SERVICE

DDC OS can operate in 32 languages. We have developed our language abilities to ensure our clients can outsource all of their multilingual needs to one provider.

Many of our team members can speak two or more languages, meaning one agent can handle multiple requirements. Learn more about our language’s capabilities here. 

Our hybrid model provides flexibility to grow core functions within our UK contact centres, while other processes can be deployed throughout our nearshore and offshore locations. With 12 locations around the world, we are confident in our ability to meet both your service and budget requirements.

Benefits

Reduce the Cost to Serve

Improved Customer Experience

Increased Capacity and Flexibility

Continuous Improvement

Empathetic, Customer-Centric Team

A Highly Experienced Strategic Partner

Skilled, Global Teams

Case Study

GB Energy Supply experienced our Customer Lifecycle services;

We decided from Day 1 to work in partnership with DDC OS and work in a consultative and constructive way to quickly to improve the business performance post the appointment of Co-op Energy through the supplier of last resort process.  We found they were completely flexible to the constant changes we needed to make as a business and within 6 months we were getting the level of performance and service our customers deserve and expect.

CONTACT US NOW, If you would like more information on our
Customer Lifecycle Solution

CONTACT US

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