At DDC OS, our ambition is always to offer our clients the perfect mix of location, price and people. By blending our locations into a hybrid delivery model, we can meet requirements with a flexible and agile approach to ensure the most effective solution is implemented. Here is a flavour of our 12 global locations:
Worksop, Nottinghamshire is our Head Office and drives all aspects of client management, overall campaign delivery, innovation, cost reduction and core supportive functions including IT, quality, MI, Finance and HR. Our ever-growing team support a range of customers across multiple industries in our cross-purpose facility.
To support substantial growth requirements and offer full disaster recovery, we have fully equipped managed offices in Corby, Northamptonshire and Milton Keynes, Buckinghamshire.
Sarajevo, Bosnia is the home of our nearshore operation. A fully secure and compliant site that offers 500+ workstations that are manned by a highly-skilled, multilingual workforce. Their industry experience and language skills are highly sought-after and all at a significant cost reduction. Further, a second office located at Banja Luka offers an alternative skillset and recruitment pool. This facility is fully functional and continues to grow.
This nearshore location is ideal for supporting both simple and complex customer service and back office requirements in a range of languages. It offers access to 32 languages, notably, near-native English capability. It can be reached directly from London (GMT +1).
The Philippines is a first-class business process outsourcing destination, being recognised worldwide for impeccable English communication skills; they are confident first-rate communicators. Research confirms the Philippines to be a premier location for both simple and complex BPO and KPO activity where quality, not just cost reduction is required.
The industry receives strong government support and investment into its infrastructure, with high-speed telecommunications, reliable utilities and professional bodies dedicated to training and development of service, and we will continue to invest in this talented and resilient country.