On 8th November the UK Contact Centre Forum (UKCCF) host their awards night which looks to reward members of our industry and celebrate individual, team, and company-wide achievements. Last November, we had the pleasure of celebrating with the UK Contact Centre Forum, with our three nominees proudly taking home three awards!
- Silver Outsourcing Partnership of the Year
- Bronze Support Person of the Year
- Highly Commended Team Leader of the Year
To learn more about the UKCCF please visit: UK Contact Centre Forum , and to learn more about their awards programme, head here.
DDC Discusses is a thought-provoking event series curated by DDC Outsourcing Solutions, where academia and science meet CX. As part of our commitment to fostering and recognising excellence in CX, we are delighted to be headline sponsors of the awards evening. The findings of our DDC Discussions sessions help to drive improvement across the sector, which we are convinced will become award winning work for many!
Latest for DDC Discusses
In June, we headed to Manchester to host our first event of 2024 at the Imperial War Museum North, featuring our esteemed guest speaker, Professor Elizabeth Stokoe, Academic Director of Impact at the London School of Economics and Political Science. At this Discusses event we delved back into the fascinating world of Conversational Analytics amidst the rise of AI and chat-bots.
Using her analysis of the stages of natural conversation, Elizabeth demonstrated the potential limitations of AI-augmented customer interaction assessments and how understanding the fundamentals of communication can enhance future CX capabilities. This sparked engaging discussions among our guests around the nature of conversational AI tools and whether they are more transactional than conversational.
If you’re interested in attending a future DDC Discusses event, then let us know.
We wish all the finalists the best of luck at this year’s event and look forward to seeing you all there so we can toast to your success.
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