AN EXPERT PROVIDER IN UK OUTSOURCED CUSTOMER SERVICE
The DDC OS UK Customer Lifecycle solution offers a modular approach to customer services. Offering a high-quality service in line with the demands of your business, we utilise skilled and experienced teams over appropriate operational centres.
Our hybrid model provides flexibility to grow core functions within our UK contact centres, whilst other processes can be deployed throughout our nearshore and offshore locations. With 12 locations around the world, we are confident in our ability to meet both your service and budget requirements.
A Customer Lifecycle Solution comes hand in hand with Back Office services, blending them together for a seamless customer experience. This is vital in driving down the cost to serve and reducing the need for contact.
EXTENSIVE EXPERIENCE IN PROVIDING MULTILINGUAL CUSTOMER SERVICE
As a member of The DDC Group, as well as, our highly equipped locations, we have the ability to operate in 32 languages. During our 30 years of providing outsourced business processing solutions, we have developed our language abilities to ensure our clients can outsource all of their multilingual needs to one provider.
Many of our team members can speak 3 languages, meaning one agent can handle multiple requirements.
Our language capabilities include: English, Spanish, German, Italian, French, Dutch, Norwegian, Polish, Russian, Swedish and Turkish
Reduce Expenditure Achieved through a reduction in the cost of facilities and personnel as well as access to latest technology for call handling, recording and management information.
Increased Capacity And Flexibility Rapid access to new and existing markets as well as access to the latest technology and human resources enabling quicker ramp-ups or downs depending on the market.
Improved Customer Experience With successful projects completed and ongoing, DDC OS UK has proven customer models that can be implemented to ensure the highest standards. To support this endeavour, staff are supported by the latest technology that allows for clear multi-channel communication and efficient workflow. These elements lead to improved CSAT & NPS.
Continuous Improvement Using data insights and customer service experience, we are able to continually analyse a project - recommending and implementing value-adding improvements.
Efficient And Accurate Consolidation Of Inbound Data Using a plethora of processes, staff are always where they need to be - speeding up and improving customer interaction. By handling this side of the business, you have the opportunity to concentrate on your core business services rather than using expensive resource elsewhere.
Reducing Cost To Serve Reducing the need for customers to contact you and resolving issues efficiently when they do.
GB Energy Supply experienced our Customer Lifecycle services;
We decided from Day 1 to work in partnership with DDC OS and work in a consultative and constructive way to quickly to improve the business performance post the appointment of Co-op Energy through the supplier of last resort process. We found they were completely flexible to the constant changes we needed to make as a business and within 6 months we were getting the level of performance and service our customers deserve and expect.