Call demand support with 9am-8pm UK coverage.
Hybrid team across the UK and Bosnia & Herzegovina.
Scalable team of 30 to 400+, to support ongoing growth and wider service lines.
Concurrent multichannel customer support (chat, voice, email).
Back office services (Billing management, complaints handling, ombudsman case handling).
Smart metering objection support.
Additional vulnerable customer support processes.
Credit management
5-star reviews on Trustpilot.
backlogged cases cleared in 8 weeks.
collected through credit management services.
Reduced abandonment rate from 5% to 1.5%.
CSAT increase of 25%
Reduced wait time by 20 seconds.
NPA increase of over 45%
DDC Outsourcing Solutions Limited – Ltd No. 2151319
