Delivered in Sarajevo, Bosnia & Herzegovina and the UK.
Reviewing metering issues.
Conducting change of tenancy.
Expertise with the Junifer platform.
Solving billing errors.
Handling complaints.
Handling customer contacts.
Fluid work-stream management to provide people were they are most needed.
Released additional cash flow: Thousands of negative consumption cases were finalised, each with relevant billing.
Improved Quality of Customer Interactions: DDC implemented a new QA form, which the client adopted to ensure trends and improvements could be identified and rectified quickly.
Reduced delays & possible costs with tech implementation: A data cleanse of accounts was completed within a strict time-frame to facilitate the client's system transition. Over 30,000 records were reviewed quickly and accurately.
The team has reduced the average time cases remain open by 72%.
The client' billing team won their internal team of the year award, with the client quick to recognise the integral role our team played in winning the award.
accounts have been reviewed to date.
Metering backlogs cleared quickly to ensure accurate and effective billing.
quality score.
Successful acquisition checks to ensure correct tariff arrangements, protecting future cash flow.
DDC Outsourcing Solutions Limited – Ltd No. 2151319
