The client

Name: Profile Pensions LTD.

Industry: Financial Services

Solution: Data Capture

The challenge

With Profile Pensions looking to substantially increase their new customer acquisitions and continuing to support their existing customer base, they were looking for a service provider who could meet their growing demand, provide flexibility, and improve their overall processing turnaround time.

It was key to find a provider who could grow alongside Profile Pensions ambitions and had an established reputation within the marketplace. Looking to outsource non-core activities, it was important to identify a provider that could provide a multi-service offering and with the ability to introduce technology to drive future efficiencies to support their long-term goals.

We now have the confidence that our outsourcing partner is flexible to our evolving requirements

The solution

DDC Outsourcing Solutions UK (DDC OS) were chosen as a trusted partner that could overcome these challenges by exceeding their expectations and deliver against the current and future requirements.

With the initial step to build a Data Capture solution that could interact with the Profile Pensions in-house CRM platform, we receive a range of images relating to pension documentation which undertakes a matching, indexing, validating and quality control process. The documents are processed within a 48hr SLA completed by our experienced and highly skilled Offshore team supported by our UK based management team.

The benefits

  • 99% Accuracy as standard.
  • Turnaround Time improved by 80% (from 240hrs to 48hrs).
  • Flexible and scalable solution.
  • Consistent quality standard.
  • Provide agility to react to changes quickly in a fast-paced environment


Both parties have worked together seamlessly from the project inception through to delivery. This has since continued and the relationship continues to develop, with DDC OS currently looking to work in partnership with Profile Pensions to add continued value to the current solution and beyond.

We now have the confidence that our outsourcing partner is flexible to our evolving requirements and one we can trust to process work timely, accurately without the worry of not being able to grow quickly with us. Having a dedicated account manager has been invaluable for us & Darren has been exceptionally helpful and supportive right from the beginning.

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Data capture