Central Government Agency

The client

DDC Outsourcing Solutions, in conjunction with our strategic partner Adare, is currently the preferred partner of a major Government Agency which provides a range of services to its community of users.

The challenge

Volume of information and speed of change are two of the main challenges specified by the client. The client was looking for a company to undertake two specific projects which they were currently fulfilling in house;

One involving scanning and processing of documents in high volume, in a short time scale

The other involving data capture with rigour and fast turnaround

DDC Outsourcing Solutions has been able to continually over perform on by producing faster, superior and cost effective document processing.

The solution

DDC Outsourcing Solutions established data capture systems with rigorous validation checks. A robust tracking system was developed as a mechanism to provide ‘real time’ management reporting and assist with operator efficiencies. The workflow consists of receipt, document sorting and validating, follow-up procedures if required information has not been sent, scanning of hard copy documents and data capture onshore. Once processed and information captured, documents can be securely destroyed, returned or sent on.

The benefits

Format of inbound correspondence is not static and therefore unlimited variations of documents types are available
Each form type trigged detailed management information, in order for the client to track and manage the progress of claims
Met and succeeded service level agreements
Over delivering in technical trials
Flexible service which can ramp up and down capacity to suit the clients requirements

Summary

DDC Outsourcing Solutions in conjunction with our strategic partner Adare is currently the preferred partner of this client. The key requirements were handling volume in short time spans with rigour and efficiency, which DDC Outsourcing Solutions has been able to continually over perform on by producing faster, superior and cost effective document processing

Delivery performance has excelled at a combined rate of 99% across the 6 projects